Weddingbee boards

When I was planning my wedding, it was really hard for me to find reviews or pictures of weddings at The Rittenhouse. I went with my gut and chose this hotel for my cocktail hour, 4 hour dinner/dance as well as the primary hotel for our OOT guests to stay. Besides the amazing location and elegant decor, The Rittenhouse gets an overall 10 out of 10 from me due to the excellent customer service and attention to detail. From the first email inquiry I sent to now, 2-months after the wedding, I received nothing but top of the line service from everyone I worked with. They made me feel like my wedding was the most important wedding they've ever had. During my tasting I met my personal waiter who only served my husband and I on our wedding day. Our main contact, Lori, was super responsive and met every need we had including off-menu items for cocktail hour and a custom four tier wedding cake. I swear, "No problem, absolutely, right away, that's a fabulous idea!" were the only things we heard from her during the entire process. The staff must go through a rigorous training program, because everywhere we turned there was a helpful hotel employee eager to please us. I can honestly say we feel good about the value we received for the cost not only because of the fair pricing, but also due to all the 'extras'. Our hotel room as well as our parents were complimentary on our wedding night and we were all upgraded to the best suites available. We had a team of people insuring everything went smoothly all day, which makes it unnecessary to hire a wedding planner. I didn't have to rent linens or chairs or even make menu cards, this is all complimentary. We didn't spend a dime on cocktail hour decor since it took place in the beautiful picturesque lobby with an outdoor patio. Also, and I know this shouldn't be an 'extra', but the food was amazing. I mean AMAZING. My husband and I are real foodies living in NYC and were blown away by everything we ate at our wedding and heard the same from guests. We have no regrets about our choice for a reception venue. This hotel went above and beyond our expectations giving us the most memorable day of our lives.

Aleksandra was amazing. She was totally flexible for my trial driving up to NYC and on the wedding day staying around for a touchup. My makeup was perfect, it's exactly what I wanted and lasted all day and night. She listens to what you want and translates it into the perfect makeup application. I am the type of person who wears makeup everyday, so I had pretty high expectations for my wedding makeup and she totally exceeded them. You don't get a second chance to look perfect on your wedding day, the most important day of your life. It's important to have a professional with experience and who you can trust. Aleksandra did not let me down and I would recommend her to any bride.

I am VERY disappointed with my experience at SY. I went in to purchase a veil and possibly a dress during the sample sale, but I accidentally got the dates mixed up and showed up on a regular Saturday. I have NEVER felt so uncomfortable in my life. Not only was the sales associate cold and rude, she was AWKWARD!! I apologized for getting the date wrong and started to leave, but she huffily stopped me and said she'd show me the veils. I uncomfortably looked through them and asked for something specific which she rudely said "That is not our asthetic!" (Read: That is tacky). Okay.. Then I realized the designer herself had emerged from the back during all this, stared at me from behind then ran back before I could notice her (my husband saw all this unfold). I tried to make pleasant conversation since it was just so uncomfortable and awkward, but this nasty sales person was having none of it. I know some of her dresses are pretty, but it is never acceptable to treat customers like this. In this economy especially, you have to sell service which SY has NO INTEREST in doing. Run, do not walk away from this horrible salon!!!