- 5 years ago
- Wedding: April 2013
I’m going to try to make this long story short, and I’d really like to know if I’m overreacting/being overly demanding.
I planned originally to DIY my invitations, it should have cost no more than $200. But my mother insisted that I “buy real invitations” and so I did. We went to a local paper store that boasts custom wedding invitations, we had an appointment with a seemingly capable guy that helped us pick out an invitation suite from the Vera Wang collection. All seemed well, we went on a Saturday and he promised to get with the company and get us a full quote on Monday. He said it might take a few days to here back from them. We were told it should take no more than two-three weeks to get the whole thing done. Awesome!
Four days later he send me a quote for literally double the amout he quoted us in the store. And MELTDOWN. Then I realised that he’d gotten us a quote for 150 invitations when we’d only asked for 75. I thought we could just chop that number in half and that would be the real cost, but he said we should get a new quote from the company with the correct quantity. Set back number one.
The revised quote came in two days later, the cost was as it was discussed. Fiance and I worked on wording, got my mom on board with the cost, and 4 days later we made the deposit and gave the official go ahead for the order. This was a Tuesday afternoon and I was told that I’d have a proof Thursday, Friday at the latest.
Friday came and went, I called on Saturday to check and see where my proof was. I was basically shushed off the phone and he said he’d have to wait until Monday to call the company and find the proof. On Monday he calls me back and says that appearently his fax to the company from almost a week prior, hadn’t gone through and he was going to submit the order that day. Set back number two.
I finally recieved my proof the following Thursday, a week after it was promised. There were a few corrections that needed to be made, because they added design elements that I hadn’t ever asked for. I sent over those corrections within hours of getting the proof and they said I should have a new proof within 24 hours. The next day, I’m told, that the area where this company is located was hit with some major weather and closed even though they promised to have my proof over before noon. I would have to wait until they reopened on Monday. I know you can’t control the weather, whatever. Set back number three.
Monday comes, I get the proof, I approve it moments after I get it. Because of all of the other set backs, I’ve already told them I just want to cancel the order, they urge me to reconsider, they’re going to be beautiful and it’ll only take 5 days of production once I approve the final proof and they were going to have them over nighted. Great, then they should be over nighted Friday for Saturday delivery.
I called on Thursday of that week and they tell me they’re not scheduled to be shipped until the following Thursday. That 9 buisness days. Which means they’re going to be late, which means my calligrapher can’t get them addressed in time. Fine, I’ll just print the addresses, screw it.
I call to ask how I can print them, they say I can’t. It would appear that they ordered all of the envelopes to be thermography and if I run them through a printer, it will melt the already thermographied return addresses and ruin the invitations. BUT how lucky am I, they have a special printer! And they can print them for me for just $1.25 per envelope. I basically yelled about how stupid the whole procosess had been until they “graciously” offered to print them at half price.
Whatever, they need to be done. So I say yes. Now, they’re telling me they can’t print out RSVP envelopes, because even they’re special printer will melt the thermography on them. I’m at a complete loss. The whole time the customer service has been horrible. Like they could care less that I just gave them the equvilant of my mortgage and car payment for some fancy paper. One of the employees told me “I’ve never heard of anyone doing that anyway, so I don’t know what the big deal is.” Who cares if other people don’t do it, I gave you a lot of money to make these “custom” so customize them!
I feel like I’m not even going to be able to enjoy these biajillion dollar invitations and how beautiful they’ll be because fo the stress that of getting them.