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@staceynrick: I have zero confidence in her for the day of.
Then there is absolutely no point in keeping her, and I mean that in full honesty. If you don't have faith to give her the reigns and take over then it will be like not having one at all.
If you can eat the $500 I would say look for someone else, even a day of planner would be better than nothing. They still meet with you in advance and will discuss your vision etc.
This sounds awful- I'm so sorry you are dealing with this person.
I think it sounds like a bad idea to let this person continue "serving" you. She has not showed responsibility and therefore you can not trust her to carry out your wedding vision.
It seems from what you are telling me that you need to pull out the contract and figure out a way to fire her and recoup some money in the process during a direct confrontation.
Sit her down (bring someone who can bring some fire) lay out all the things she SHOULD have done and has not done- (perhaps things that have been verbally agreed upon or written in the contract) tell her you have no faith in her abilities to help you- tell her she has not done anything significant so far.
The good news- you can ask for "half" of the money back ($500) and play along that she has received $1,000.
I agree with PP. Honestly, the point of having a planner is to make your life WAY easier, not to add stress on top of everything else. You need somebody you can trust, and if it's not her it's probably better that she isn't there at the wedding. I'd suggest just asking friends and family to help out from here on in to cover her slack.
I can totaly understand being so upset with your wedding being so close. If you feel you cant trust her then you need to do somehting about it now. But I am confused about what duties she had, if I am reading it correctly she is the week of coordinator? Is it common to email and get advice from a week of coordinator? (I did not have one so please forgive me if I am way off base) If she is a professional I can see why she thinks you don't have too much to set up I would think she is use to setting up A LOT of stuff.
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So, my week of coordinator sat down with me this week for our first of two in person meetings. I knew she wasn't really on top of things from about 6 months ago, but I figured something may be going on in her life that's distracting....It's crumch time and she's useless!
So, first she ignores my email pleading for help on what to do about my mom situation in February. I mean literally ignores. I forwarded it to her again saying I never heard from her and she just replied "Oops! I guess I just really didn't have anything to say." This was an issue that had me in tears for weeks and I was close to calling of the wedding. She could have at least told me she didn't have anything to say right away than keep me waiting.
Second, she thinks I already paid her my final payment. At first I didn't say anything because I thought my dad might have sent her a check....but he hasn't. How does a wedding vendor NOT keep up with payments? At this point, I think it's such bad business practice that I don't even want to correct her until she realizes her error.
Also, in our face-to-face meeting, she tells me I don't have much stuff (aside from 140 battery operated place names, assembly required and heavy backdrops, assembly required cake stand, overlays, seating charts etc)...and that she should be able to handle it all in a couple of hours. Did I mention she has a BOOT ON HER FOOT? She may need a CAST by the wedding? How the hell will she do this with just one assistant?
She also hasn't even visited the venue! She promised me she would and she hasn't tried. She didn't give me any help, hardly responded to emails along the way. Hasn't organized a damn thing. Didn't help with the timeline. Stole MY ideas for vendors and gave them to other brides (like her sister using the photog I sent for her opinion only to find out she hasn't heard of him but is not posting on her blog). Oh! and she published my engagement photos on her blog without telling me AND before I had a chance to send the file to all of my family!
I have zero confidence in her for the day of. She cost me $1000 (techinically $500 so far since she is convinced I paid my final payment)...what the hell do I do?
Sorry for the rant....any advice, reality checks or otherwise would be appreciated!