(Closed) JenJenHouse

posted 6 years ago in Bridesmaids
Post # 3
Member
53 posts
Worker bee
  • Wedding: May 2012

Bump; I’d like to know, as well!

Post # 4
Member
1676 posts
Bumble bee
  • Wedding: July 2012

More bumps!

 

Post # 5
Member
1 posts
Wannabee

@LucyColes: Hi guys! I ordered from Jenjenhouse in March and I would not recommend them to anyone. The dress was delivered quickly but it was completely different to the style I ordered, poorly made and the beading/sequins look very cheap. Because the dress was not what i ordered, I got in touch with customer service to try to remedy the problem and 2 months later I am still trying to return the dress/get a refund. They keep asking me to keep the dress in exchange for a refund of a tiny portion of the cost (about 30%) to have it altered, but the dress cannot be altered to the style I ordered because it is so different. Customer service is unhelpful and frustrating and I wouldn’t recommend for any event, especially not something as important as a wedding. Avoid.

Post # 6
Member
1676 posts
Bumble bee
  • Wedding: July 2012

I ordered from them about a month ago. They came a little later than I expected, but the dress style was the same as I ordered. I’m happy with them – they certainly did the job this time. But no, you’re not getting highest quality material. 

Post # 7
Member
8 posts
Newbee

I ordered from their site and the dress was horrible and the experience of trying to get a refund. The dress was supposed to be tea length but went to my ankles. It was supposed to be chiffon fabric but was made of this heavy fabric someone might use to make room darkening curtains with. The style was off. I got back to them right away and according to the return policy they have on their site I should’ve gotten a full refund back including shipping since they gave me the wrong dress. They refused to deal with me, PayPal said I was entitled to get a full refund back I just got to ship the dress back (believe me I did not want this dress in my house and you couldn’t pay me to wear it so i was mad that I paid for it), the thing is they’re located in Hong Kong -which you don’t find out until you see the shipping tracking from DHL, and the cheapest I could find to ship it was $98. So PayPal got me less then half of what I paid. They are terrible SCAM ARTISTS!!!!

Post # 8
Member
4 posts
Wannabee

Ladies please be warned that this place does terrible work.  I paid $645.00 dollars for 4 dresses for my sons wedding.  They changed the promised date 3 times!  (do not believe them when they give you a date!) 1 never came! 2 looked nothing like the picture and had badly snagged lace and were horribly sewn (they seriously looked like Halloween costumes sewn by a 10 year old).  The little one for my granddaughter was the only one wearable!  It was actually very cute.   They say they give you 7 days to get a return number if it was sized wrong or damaged, but they then ignore your emails for 7 days making it impossible to get a return number!!!   We were left running around the night before my son’s wedding trying to find dresses.  Seriously, do not waste your money here!!!!  These people are very dishonest.  I plan to put the word out on every website I can find to keep people from being robbed like I was.  I tried writing an honest review on their website but they just delete it.  I have four girlfriends that have seen the dresses, they were appalled at the workmanship and have offered to help me get the word out!!!  Ladies please beware…  I learned the hard way. 

Post # 9
Member
4 posts
Wannabee

Ladies please be warned that this place does terrible work.  I paid $645.00 dollars for 4 dresses for my sons wedding.  They changed the promised date 3 times!  (do not believe them when they give you a date!) 1 never came! 2 looked nothing like the picture and had badly snagged lace and were horribly sewn (they seriously looked like Halloween costumes sewn by a 10 year old).  The little one for my granddaughter was the only one wearable!  It was actually very cute.   They say they give you 7 days to get a return number if it was sized wrong or damaged, but they then ignore your emails for 7 days making it impossible to get a return number!!!   We were left running around the night before my son’s wedding trying to find dresses.  Seriously, do not waste your money here!!!!  These people are very dishonest.  I plan to put the word out on every website I can find to keep people from being robbed like I was.  I tried writing an honest review on their website but they just delete it.  I have four girlfriends that have seen the dresses, they were appalled at the workmanship and have offered to help me get the word out!!!  Ladies please beware…  I learned the hard way. 

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