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I only use expedia for flights!
When I went to London last year, I booked a ton of my theatre tickets & tours through them. It seems all great & wonderful online, but once you purchase it-- they don't actually send you the activities tickets.
They send you printouts of directions of where to go. In order to see one of the plays I had to travel all over london to try to get to this little hole-in-the-wall ticket agency on top of an Indian restaurant. By the time I found the place I had to rush back to get to the other side of London to make it to the show. Oh my gosh... it was a nightmare. The tour bus was worse. The ticket said it could be handed to the bus driver & exchanged for a ticket... wrong. They sent me on another goose chase throughout the city. I ended up going back to my hotel and sleeping off the jet-lag. lol the same thing happened on another trip to Paris. It was impossible to locate the ticket booth so we ended up just buying new tickets at the train station. Ugh.
Don't use expedia for any show, tours, etc. I'm sorry they screwed you out of tickets & $50 visa cards.
How frustrating! You purchased something with the expectation the tickets would be honored. If that isn't happening Expedia needs to make it right. Have you called their customer service line and filed a complaint? I would let them know you plan to post your experiences online!
I hate going through those types of travel agencies. Not only do they charge you a booking fee in such a sneaky way, they wash their hands of you once you pay for your trip. I have experienced a similar situation with travelocity. That really sucks. I hope it works out!
I would think you have some right to retribution from the Magic show that was cancelled. Even if your tickets were comps from expedia, sicne they canceled the show and are not offering an alternative they should have to provide some sort of refund. At the very least, maybe they can put you on a waiting list for some other shows so if there are no shows on the day of you can get in. Since you go the tickets through Expedia it seems you need to go through them. I would be prepared to ask them to refund the whole trip on the grounds that you made the purchase based on an offer they can no longer fulfill. this sounds extreme but it seems like you could have booked the trip elsewhere but picked them based on the tickets. If the show is cancelled and the show tells you you can't have a cash refund because you have Expedia tickets then you need to bring it back to Expedia. If all else fails, write some letters and if you really want to get it to attention, think aout contacting your local news, they love stories of large companies screwing people and the fact that it is your honeymoon, they will eat this up and Expedia will be exposed. I don't intend this to sound vengful but if a company can't deliver on a promise it is their responsibility to make it up to you and if they fail to do so, they deserve the bad PR. Keeping your current customers happy is like business 101 here, ask to speak with a manager and let them know how you are being treated by ht CSRs, they should appriciate you giving them the chance to improve.
Oh no, I'm sorry this happened to you! That really sucks and I haven't had experience with Expedia and will keep this in mind. I had called Travelocity about our honeymoon and their travel insurance did not apply to military personnel (basically, tough noogies if he didn't get leave, we were out a vacation) and I didn't appreciate that, so we used a regular travel agency that 100% covered military personnel in case of leave revocation
Why don't you take the trams and stuff to the other hotels and spend your evening on the strip? There is plenty to see...there is an aquarium at the mirage I think. But since most of the hotels are themed, it's awfully fun to just check them all out in the evening. At New York New York they have a big apple dueling piano bar. That's fun!
Why don't you go to TicketMaster and see what they have available??
You could find out what state Expedia is based out of and file a complaint with the BBB. WHile it doesn't really do much for you, other people do check that stuff and it may make them lose future business. You can also do a Consumer ripoff report (I think the site is ripoffreport.com but not sure, you can google it though) and also file a complaint there. Also, complaints on their site will help future planners by them knowing that all this "free" stuff is really just crap. I would be so frustrated if I were you, but I think ejs gave some great advice for a nice night of exploration for you and the new hubby
In any of your emails between yourself and Expedia is there any mention of either the tickets or the $50 Visa g/c? I'd start going through those to see what I could find. I'm sure I'd be mad as well.
That sucks. I've had several bad experiences from third party travel planning and rarely use anything put 'Name your own Price' from Priceline because I usually get amazing deals. As for Vegas, I usually do really well getting tickets for shows from Goldstart: http://www.goldstar.com/events/browse/89109 We got half-priced tickets to a Cirque show and ended up with the most amazing seats! Good luck and have a great time :-)
Here's a Vegas idea list I made last year before our trip:
fun things to do in Vegas... 1. See the White tigers at Siegfried & Roy's Secret Garden: The Mirage 2. Lake of Dreams at Wynn. 140 foot mountain covered with 1500 trees, waterfall and three-acre lake. 3. Get face to face with sharks at Shark Reef, Mandalay Bay 4. Animated birds and animals: Sam's Town atrium 5. Be entertained by strolling mimes: Canal Shoppes, Venetian 6. Classic car collection: Imperial Palace 7. High impact motion simulator rides at Luxor. 8. Don't miss the $70 million Fremont Street Experience, downtown. 9. See "Titanic: The Artifact Exhibition" at the Tropicana 10. Visit the Dolphin habitat at The Mirage 11. See the world's largest atrium: Luxor 13. 1,200 feet off the ground roller coaster: on top of the Stratosphere Tower 14. Visit Madame Toseau's wax museum: Venetian 15. Watch the dragon battle against the magician: Excalibur's moat 16. Ride the roller coaster: New York-New York 17. Garden at the Bellagio. 18. Watch the dancing fountains: Bellagio Hotel/Casino 19. See one of world's largest gold nuggets: Golden Nugget 20. Ride a runaway train (Excalibur's Magic Motion Machines) 21. Stroll under a changing simulated sky: Forum Shops at Caesars 22. See the only pyramid-shaped hotel in the world: Luxor 23. Swim-up blackjack table at the Tropicana 25. Fountain sculptures come to life: Forum Shops at Caesars 26. Watch the surf at the wave pool: Mandalay Bay
Siegfried and Roy's Secret Garden and Dolphin Habitat at the Mirage $15pp
Can you call them back, if you have the energy and demand to talk to a manager. Tell whoever answers you've been through this 3 times with other people and you wanna go straight to the top. It's time to get a little tough that's insane. I am so against bad customer service, and lately companies have been getting worse and worse. I know the battle can be tiring, but if you can just hang in there long enough your persistence of calling just might pay off.
Another tip write down dates, times and names of people you speak with when you call. I've found it to be very effective to go On this date i spoke to Jim and he told me... and on this date i spoke to mary and she told me, and this is a problem for me because it's false advertising and you'll hear from my attorney if you don't to something to rectify the situation. This is my honeymoon, i'm a good customer and I deserved to be treated better than this!
Well sorry obviously i've delt with morons before so I get a little heated when someone is shafted . Good luck, and try to enjoy your honeymoon despite it all
I'm sorry you got screwed.
I won't use any of those discount air or hotel sites.
One time, hotels.com put me in an interior room with no windows. I'm mildly claustrophobic so I told the desk I didn't even want to see the room and they needed to find me a nice room there or elsewhere for the same price, pronto.
Another time I was put in a very noisy hotel room next to the ice machine and hugely noisy HVAC room.
The discount air places always give the worst times and most rotten routes.
Now I do my own research and get low prices. Plus I call airline booking gals very late at night to book flights. Lots of them are former flight attendants so they give great recommendations for cute little hotels in Europe, great fly routes, etc.
I've seen Circ. They are amazing. Wait for them to come to Vancouver and see them there. Your cheap Expedia seats would have been lousy, anyway. You dodged a bullet.
Bring opera glasses so you can see their magical makeup and costume details.
Just a note - write a letter.
You won't be able to solve anything in time for the trip, but write a letter.
Travel companies tend to take things more seriously in writing, as they can easily discount phone conversations.
Give them something you can track and see what they say then.
So I emailed Expedia's customer service hoping to get a different answer to my problem. I got a response back pretty quickly asking me about the gift card things and advising me to call customer service for help. I emailed them back and explained that I already called customer service and that didn't get me anywhere so I really didn't feel like calling them again unless they could assist me in some way, shape, or form. I told them that I was only one customer that they had lost but maybe this would help them help their customers in the future regarding incentives that they can't make good on.
Well they responded with another email back saying they can't find anything on my account about the gift cards owed to me and they have no control over the free show tickets but since I've been "patient" with them that they would give me a $50 credit for my next vacation I booked with them.
I basically feel like telling them they can stick their $50 credit you know where but I'm just done with them. 1) I've already told them twice that I will not be returning as a customer, and 2) I wouldn't be surprised if I tried to use my $50 credit in the future and something happened with that too!
So I looked around a lot today to see what other shows are available on the days we're free while on our honeymoon and my pickings were slim but we bought a couple tickets to Carrot Top's comedy show. It's supposed to be really funny so I'm looking forward to it. It cost us $150 but I've made my peace with it.
Thank you for all the comments and PM's. I think there's a lot of good experiences out there with Expedia but just take all their promises with a grain of salt (or a whole container of it), bees.
@ Shaema: That list rocks! I will definitely go check some of those things out!
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So maybe "F U" isn't very classy but I don't feel like being classy right now!
Back in March, I bought our Hawaii vacation from expedia.com. They offered a $50 VISA gift card with the purchase of my trip at the time. I was disappointed to learn after purchasing it, that the gift card would take 6-8 weeks to get to me but hey, $50 is $50, right?
In June we purchased 2 more trips from them: our wedding/honeymoon trip and I purchased another trip for my mom to attend the wedding booking her separate airfare, a hotel, and a car. With our trip, Expedia offered us 2 free show tickets since we're staying there for over 3 days. Orbitz had really good prices too but the incentive of the show tickets won me over for sure.
I reeeaaaaalllly wanted to see Cirque De Soleil. They make you pick your top 3 choices, our first two being Cirque De Soleil shows (I'd give anything to see Ka!!) and the third choice being a Chris Angel magic show. We ended up getting our third choice--the magic show. At first I was a little bummed but since we booked the trip in June, it's really grown on me. The show was on our last night there so it seemed the perfect way to close out our trip before returning home. I called expedia at this time too to let them know that I still hadn't received my $50 gift card. The customer service rep said that actually it wasn't a VISA card--it was two $25 Shell gas station cards--and she apologized for the delay and told us we should get them within 2 weeks. I was a bit bummed that they were gas cards but I'll take free gas any day!
So today we get a call from the box office saying our Chris Angel show has been cancelled and that we need to call them back to get tickets to another show. Supposedly, he cancelled his show because he's attending some charity event. Nice? Yes, but thanks for the 14 days notice :P So I called the office and since we're so close to the vacation dates, everything is booked up while we're there. The woman I spoke to pointed out to me that these were free show tickets but that isn't the point to me. However I got them is between me and whoever provided them, IMO. I was extraorindarily upset. We leave for Vegas in 10 days and I'm just at this point where I just need everything to go smoothly. It was a tough day at work and this was just my breaking point. I was just really emotional over the whole thing.
My sweet, sweet FI called up Expedia to explain to them the situation and it maybe there's another company we could get our tickets through. He mentioned that we never received our gift cards from our last trip 6 months ago and this was just kind of another thing that Expedia had offered us that we weren't receiving. The rep on the phone apologized but he did't see any notes on our account or anything about the gift cards and if the shows are all booked then basically we're out of luck on both accounts.
I was just so furious with Expedia. I know having Chris Angel cancelling is out of their control but I wish they would try to help us out in some way. And the fact that we never got their first thing they promised just really doesn't sit right with me now. I've spent thousands of dollars with them, just in the last 6 months alone, and you'd think they would be a little more helpful or understanding of the situation. I mean at least give us our gift cards, they have control over that! Anything! Anything would have been better then telling us we're "out of luck".
I'm trying to just put this out of my mind and just make new plans. Anyone have any must-do's in Vegas? We have a whole free evening now. We didn't rent a car so we'd like to stay close to the strip if possible. The show was less than a mile away from our hotel so I was thinking we could have just walked there. Stupid Expedia!!