- 8 years ago
- Wedding: September 2009
So maybe “F U” isn’t very classy but I don’t feel like being classy right now!
Back in March, I bought our Hawaii vacation from expedia.com. They offered a $50 VISA gift card with the purchase of my trip at the time. I was disappointed to learn after purchasing it, that the gift card would take 6-8 weeks to get to me but hey, $50 is $50, right?
In June we purchased 2 more trips from them: our wedding/honeymoon trip and I purchased another trip for my mom to attend the wedding booking her separate airfare, a hotel, and a car. With our trip, Expedia offered us 2 free show tickets since we’re staying there for over 3 days. Orbitz had really good prices too but the incentive of the show tickets won me over for sure.
I reeeaaaaalllly wanted to see Cirque De Soleil. They make you pick your top 3 choices, our first two being Cirque De Soleil shows (I’d give anything to see Ka!!) and the third choice being a Chris Angel magic show. We ended up getting our third choice–the magic show. At first I was a little bummed but since we booked the trip in June, it’s really grown on me. The show was on our last night there so it seemed the perfect way to close out our trip before returning home. I called expedia at this time too to let them know that I still hadn’t received my $50 gift card. The customer service rep said that actually it wasn’t a VISA card–it was two $25 Shell gas station cards–and she apologized for the delay and told us we should get them within 2 weeks. I was a bit bummed that they were gas cards but I’ll take free gas any day!
So today we get a call from the box office saying our Chris Angel show has been cancelled and that we need to call them back to get tickets to another show. Supposedly, he cancelled his show because he’s attending some charity event. Nice? Yes, but thanks for the 14 days notice 😛 So I called the office and since we’re so close to the vacation dates, everything is booked up while we’re there. The woman I spoke to pointed out to me that these were free show tickets but that isn’t the point to me. However I got them is between me and whoever provided them, IMO. I was extraorindarily upset. We leave for Vegas in 10 days and I’m just at this point where I just need everything to go smoothly. It was a tough day at work and this was just my breaking point. I was just really emotional over the whole thing.
My sweet, sweet FI called up Expedia to explain to them the situation and it maybe there’s another company we could get our tickets through. He mentioned that we never received our gift cards from our last trip 6 months ago and this was just kind of another thing that Expedia had offered us that we weren’t receiving. The rep on the phone apologized but he did’t see any notes on our account or anything about the gift cards and if the shows are all booked then basically we’re out of luck on both accounts.
I was just so furious with Expedia. I know having Chris Angel cancelling is out of their control but I wish they would try to help us out in some way. And the fact that we never got their first thing they promised just really doesn’t sit right with me now. I’ve spent thousands of dollars with them, just in the last 6 months alone, and you’d think they would be a little more helpful or understanding of the situation. I mean at least give us our gift cards, they have control over that! Anything! Anything would have been better then telling us we’re “out of luck”.
I’m trying to just put this out of my mind and just make new plans. Anyone have any must-do’s in Vegas? We have a whole free evening now. We didn’t rent a car so we’d like to stay close to the strip if possible. The show was less than a mile away from our hotel so I was thinking we could have just walked there. Stupid Expedia!!