Weddingbee boards

I ordered 2 books on Thanksgiving day, so I was under the impression that I would have them by now, as I'm flying out this week for the holidays. I called today, and they insisted that they state a processing time of 7-12 business days on their website, though I only came across 5 business days like hotwings. I'm annoyed about this discrepancy, as I feel like that would have only helped them to make sure that information was posted accurately. I wanted to have them change the shipping address, but they said they just shipped this morning. To their credit, they said they would call back and let me know if it's still there, in which case they would upgrade my shipping to 2-day.

In any case, for anyone planning on ordering books from them, plan on a long processing time. The customer service rep was very nice, and it sounded like they are getting slammed with orders that they weren't prepared for this holiday season.

So, I just want to weigh in and say that they probably should've known that they were going to be overwhelmed because I had the exact same problem last year where it took me almost a month to get my book, and customer service was not very responsive except to say "oh sorry we're at capacity".  Clearly they have not done a good job of predicting how much they can handle, especially since they have a basis for predicting how many orders they were going to get based on last year's sales.  THAT'S the part that is frustrating for me.

And yeah, I agree that it is bad customer service of them to just post on facebook "hey, we thought that we'd be able to give you a deadline of 12/13 midnight, but we're already at capacity so surprise, we're not taking anymore orders and anyone who planned to submit between now and midnight is screwed".  At the very least they KNEW that they were reaching capacity and should have warned people a few days in advance that they might have to move up the deadline.

All of this said, the quality of the albums is wonderful (I bought two as parents albums last year), and if your'e planning to buy anytime OUTSIDE of the holiday season, I recommend them.

@FutureKMM:  They specifically said they had a deadline of midnight 12/13 and then posted on Facebook that they reached capacity and any orders sent in after that facebook posting were not going to make it.  THAT is what people are upset about - rightly so, I think.

**Although I see now that the OP did not see the facebook posting**

I think the bait-and-switch of rescinding the holiday deadline is annoying, but I try to give companies the benefit of the doubt, that it was an honest mistake of miscalculation.

Yesterday when I called, I complained about how the processing time was different online (using the same link hotwings posted earlier). Last night the page changed to now say 7-10 days processing. In principle, this is great. In this instance however, I found the change to be a little deceptive. The reason being, they present their FAQs in the format of a forum, such that posts and comments are dated. They changed the original post and did not update the date, suggesting that this policy has been in place for months. Clearly, a lot of people ordering for the holidays would be / have been using this timeline, and now the online evidence of a processing time of 5 days has been erased for disgruntled customers. I find that to be more willfully dishonest that closing the holiday deadline early.

I'm happy to chalk up all of their mishaps to being swamped and carelessness. But the total sum of annoyances is getting out of hand for one order.

- I called in after 8-9 business days to check on shipping, was assured it would get sent out the next day, but wasn't sent out until 3-4 business days later

- I used a coupon code, but was charged the full retail price

- I was sent the wrong books all together, and now have to find time to drop off their mistake at a UPS store to ship it back to them

I had also called in a couple times to try to change the shipping address once I saw online that it still hadn't shipped; once, I got a phone message recording telling me their hours, which told me that I was calling well within their business hours but no one was picking up (I did account for east coast vs west coast time). The second time, I was told it already shipped and would receive a callback either way to see if they could UPS it to me, but I didn't receive a callback.

Good things:

- nice customer service reps

- shipping took 2 days - it looks like they used usps priority

In any case, these mistakes are sloppy, and not something I expected when I looked into using AdoramaPix. 

Also, I wouldn't think to look at their forums for processing times. However, on their main page, I searched for "FAQ" which was conveniently located under the header of "Services and Support." The "FAQ" links to their forums. I don't see how this would be an atypical route to find out information about their turnaround time.

I'm late to this thread, but I also had problems with Adorama. I placed my order on December 4 -- NINE DAYS before the deadline. I thought this would be plenty of time. On their website, they say 5 business days, in the email confirmation I got when I placed the order, it said three days, but I do have a vague memory of 7-10 business days being the turnaround time listed when I was actually placing the order. But even at 10 days, the book should have shipped the Friday before Christmas. It didn't ship until Monday (after I sent them a complain-y email) and I didn't get it until Thursday, which meant we had to delay our travel plans because I didn't want to show up at Christmas without the main gift and I didn't want USPS to leave it on our doorstep where it would sit unattended and exposed to the elements for a week. I never got an email saying it would be delayed like the poster over here. If I had, I would have changed the shipping address (or demanded expedited shipping) and it wouldn't have been a big deal.

THEN there was a giant misprint in the book (their fault, not mine). I contacted them through the website 8 days ago, and also emailed them yesterday and have not heard back. I know there was a blizzard in NY and also it's the holidays, but the lack of response or remuneration for this huge mistake is really frustrating. I want to order several more books to take with us when we visit the in-laws in mid-January, but I'm holding off until this issue is resolved and it's killing me to watch the days tick by, given their previous turnaround time problems.