(Closed) A sign of bad things to come or am I being impatient?

posted 5 years ago in Venue
  • poll: What should I do...
    Wait until she replies : (6 votes)
    23 %
    Try calling her again : (11 votes)
    42 %
    Look for a different venue : (8 votes)
    31 %
    Other : (1 votes)
    4 %
  • Post # 3
    Member
    624 posts
    Busy bee

    Are you able to call there in person?

    Post # 4
    Member
    256 posts
    Helper bee
    • Wedding: September 2012

    I would give her a chance to redeem herself, but if it continues much longer, I would look for another vendor.

    Post # 6
    Member
    1474 posts
    Bumble bee
    • Wedding: September 2011 - Bent Creek Winery (Livermore, California); Reception: Family Residence (San Ramon, California)

    I would move on. Unresponsive vendors are not only unprofessional in my opinion, but when I was planning, they made me incredibly nervous. I mean, what if they drop the ball on my wedding day and I can’t get a hold of them? Yikes!

    We had a similar situation with our first caterers. We kept calling them and emailing them to finalize all of the details, and they were completely unresponsive. It got to be a month before our wedding, and they still hadn’t responded to us. At that point, I didn’t want to give them my business, and I certainly didn’t want to worry about having food on our wedding day. So we sent them a cancellation email (which they also never responded to), we booked another caterer, and we couldn’t have been happier! We got more food for a better price, it was delicious, and they were a complete pleasure to work with! We called them a month before our wedding, and within less than 24 hours, we had finalized the menu and all of the delivery/set-up/pick-up details, received an updated invoice, and paid the deposit. And everything was wonderful on our wedding day!

    Post # 7
    Member
    11273 posts
    Sugar Beekeeper
    • Wedding: April 2012

    @Lacelibs:   i would give her some time.  not only is it wedding season, it’s also family vacation time.  they really focus on the weddings or functions that are taking place that week.  my venue was similar to this and it was fine.  hopefully you can get it reserved.

    Post # 9
    Member
    1474 posts
    Bumble bee
    • Wedding: September 2011 - Bent Creek Winery (Livermore, California); Reception: Family Residence (San Ramon, California)

    @Lacelibs:  I totally understand your fears of giving up on the “dream.” But if this is how she treats you when you’re still a potential client, someone she should be actively trying to pursue, then how will she treat you when she already has your money? That’s what I would be worrying about, and I don’t know if this venue would be worth all of the associated stress of an unresponsive vender to me.

    And for what it’s worth, the original caterers were totally our “dream” caterers. They had exactly what we wanted for exactly the price we wanted. But we found a place that was even better! I didn’t think it was possilbe (when we switched, I was just looking for someone who would provide food so our guests wouldn’t go hungry!), but the caterers we ended up with surpassed all of my expecatations. So sometimes letting go of the dream can lead you to somewhere so much better. 🙂

    Post # 11
    Member
    1629 posts
    Bumble bee
    • Wedding: June 2011

    Give her one more call and if she doesn’t CALL back withing 24 hours go elsewhere.  This womans job is not only event planning, but also sales and she’s not doing a very good job of it.  This leads me to believe that she won’t be very good at planning your event either. 

    Post # 12
    Member
    827 posts
    Busy bee
    • Wedding: June 2012

    Since it is your dream venue, I’d probably stick with it. We had the same problem with our florist- she’d say she would call back in an hour and then days later I’d be having to call her again because she never called. It was really frustrating, but because I really did like her and her prices were great I stuck it out and things completely worked out in the end. So, I think it comes down to if that is the place you KNOW you want, I’d just go into it knowing you may have to be on top of this lady, but I bet once it gets closer to your wedding that will improve.

    Post # 13
    Member
    1083 posts
    Bumble bee
    • Wedding: June 2013

    Perhaps there’s another person you can deal with? My venue has quite a few and they can all handle my requests, questions, etc. I would try calling rather than e-mailing – how often is she able to check her computer? Or even go there in person. Also, explain the delay in responses and ask what the best way to get in touch with her is, so you know for the future. Good luck!

    Post # 14
    Member
    202 posts
    Helper bee
    • Wedding: May 2013

    If you love the venue, I wouldn’t be too worried about it.  Yes, one should generally respond with one day.  But, it’s the middle of wedding season!  She’s probably super busy with all of her other brides.  Have you read any reviews about your venue?  Most will usually mention if the coordinator was sub-par.

    My coordinator is a little slow to respond, but I actually visited the venue on a day when a wedding was going to happen in a few hours.  I got to see her in action working with the caterer and decorators, etc.  And, she was totally on top of everything.  Sometimes, there are people who just don’t realize that you’re supposed to get back to people rather quickly.  A fantastic venue is irreplaceable in my mind.  So read some reviews, and if no one mentions a bad coordinator, then you’re probably okay!

    Post # 15
    Member
    964 posts
    Busy bee

    I will call the venue and ask to speak with the manager.

    Post # 16
    Member
    515 posts
    Busy bee
    • Wedding: September 2012

    Keep in mind that this is her busy season and she is probably dealing with one wedding after another right now. Answering emails dealing with a booking that is still a few months out is going to be less urgent to her than dealing with the brides who are having their wedding there that week and are asking her to take care of problems for them. I’d call again and be patient, or try to visit in person if you can, so that you’ll have one-on-one attention.

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