(Closed) advice!!!

posted 5 years ago in Dress
Post # 3
Member
8042 posts
Bumble Beekeeper
  • Wedding: December 2013

@maltabride2b:  Can you tell them the truth and try to make an emotional appeal to them?

I would also mention that the lady said you could have your money back… she shouldn’t have lied to you.

Worst case I think you’ll have to leave your deposit with them and cancel the order.

Post # 5
Member
1041 posts
Bumble bee
  • Wedding: June 2014

@maltabride2b:  I’m almost certain they shouldn’t be telling you that you HAVE to pay the full amount. They are right in that usually the deposit is non-refundable, but the whole reason for that is so that if the buyer changes their mind, the seller won’t lose the entire sale. I’m not familiar with consumer law in Malta, but I’m pretty sure this is how it usually works. This wouldn’t be the first time a business/representative of a business tries to flout the rules for their own gain. My real estate agent who I rent through tried to increase my rent by three times the legal limit just this week. A wedding venue I went to see also told me that the deposit can be refunded if we change our mind – my FI and I just looked at each other with suspicion, as that is not what the contract said.

My advice would be that if you really want to try to get even your deposit back, talk to management again and can even mention filing a complaint with the regulatory body that deals with consumer rights, reporting that their employees are giving false information in order to obtain sales. They may drop the issue or at least stop insisting you pay for the remainder of the dress. As for having to pay the remainder, if you vehemently argue that that was not explicitly stated, that it is not common practice (especially if you can back it up) and that you don’t have the money, I very much doubt they will threaten YOU with legal action. I’m sure they would rather drop the subject than embroil themselves in that, especially when they’re the sort of company who has an obvious typo on its documentation. But if they do, that’s when you should think about either getting real legal advice or just paying up.

I know this website is more about cross-boarder trade in the EU, but it sounds like they may also know the answer to your question or at least point you in the write direction. There’s a telephone number on the ‘contact me’ link. http://www.eccnetmalta.gov.mt/about-us?l=1

Good luck!

Post # 6
Member
8163 posts
Bumble Beekeeper
  • Wedding: August 2012

Normally you are responsible for the balance of the remaining total even if you decide you don’t want the dress. I don’t know if they will pursue it or not, but if that’s what is says in the contract they certainly could.

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