- 4 years ago
Hi there Bees, in need of some advice here.
A bit of background first – our ceremony and recpetion are going to be held at our university, we’ve booked through the uni’s ‘catering and event’ company who do weddings fairly regularly (alongside 1000 conferences, meetings etc). We have a space by the lakes for the ceremony and a function room for the reception (with bar etc built in).
So here’s the story: I went in on Monday to take photos of the reception room for our decorating company. When I emailed to ask to meet with someone, a guy I had never spoken to replied suggesting a time and saying he’d meet me. Up until this point we had one woman as our ‘event coordinator’ and have dealt exclusively through her. I thought it was a bit odd but figured it was probably just that she was busy or away. So on the day I go in and meet this guy, who turns out to be the manager of the uni pub. Again it feels a bit odd, but whatever, I go along with it. When we go up to the room, he mentions in passing that he is now in control of the room hires etc. I thought this was very odd, but let it slide. I go in and start taking photos, and one BM who I took with me asks about the food (cocktail reception). The guy then mentions (in passing again) that they use a different caterer, so our caterer will be different now. This obviously means a completely different menu to what we thought we were going to have, by a complately different company. I freak out a little at this point, but the guy assures me that it will be somewhat similar and the price shouldn’t change too much. I then decide to leave and sort my head out, and he asks, as I’m leaving, what type of function I’m having……
This guy is supposedly in charge of my wedding, and he didn’t even know it was a wedding. I am now dealing with a completely different caterer, and an event coordinator who is a pub manager. I honestly don’t even know what part, if any, of our contract is still valid. Unless, by some large stretch, the pub manager is also employed by the uni’s ‘catering and events’ company, we are dealing with completely new vendors for everything except the location itself. And here’s the kicker, we were not told at all about any of this change – we probably wouldn’t have been told until I asked some very specific question that he didn’t know the answer to (like, you know, what type of event I’m having, or the intricate details I’ve organised with the other woman that he apparently has no idea about).
I emailed the guy on Monday afternoon asking for details of the change over in writing, and haven’t heard anything back yet. I’m going to call the original company tomorrow and demand an explanation.
I guess I’m asking for advice here – what should I do moving forward? Has anyone had to deal with this type of thing before? It’s not just a change of management, it’s a complete change of vendor….
Thanks for reading if you got through all of that lol