- 9 years ago
- Wedding: September 2009
I’ve posted about this once before, and now I have better idea of where we stand, but I still would like some advice. Here’s the back story:
We hired a day-of coordinator about nine months ago. She came highly recommended from a friend of mine, and also, she had amazing reviews online and the officiant I’m working with just loves her (I couldn’t find a single bad thing about her after extensive research). We’ve LOVED working with her up until about a month ago. In a nutshell, she’s simply fallen of the face of the earth, which I will admit, is very unlike her. During our last meeting in the spring, we left the conversation with her saying, “If you don’t hear from me, please e-mail/call me 8-10 weeks before your wedding so that we can schedule your next consultation, and go over a timeline.” We e-mailed/called her without a response for two weeks. I e-mailed her again (to have it in writing) asking to schedule our next appointment. She gets back to me in a day, and we schedule a phone meeting (we’re a destination wedding). She completely misses the phone meeting, and never calls/e-mails us. That night (several hours after she was supposed to call) I left her a voicemail and sent her an e-mail, asking if everything was okay. She e-mails me the next day, apologized, saying she got caught up with something else, and we schedule another meeting. This time, I have to juggle my schedule to arrange this meeting, but we finally figure it out. She never calls again. I left her another voicemail that night and sent another e-mail. Two days have gone by, and I haven’t heard anything.
I know it’s wedding season, and I know she’s very popular, but I’m really frustrated. I looked over our contract with her, and it basically states that because we’re less than 60 days from our wedding, we’re SOL with getting money back (we’ve already given her half, and the rest was due a week before the wedding). I’ve spent the past few days asking around for another coordinator, but of course, they’re all booked, or way more than our budget allows. So at this point, we have to work with our current coordinator unless one, she never calls us back, or two, she comes out and says she’s too busy to work with us, which I doubt will happen.
So, if we continue to work with her, how should we handle this without making it awkward? I want to ensure I don’t cause hurt feelings because I want her to do her best on the day of the wedding, of course. But at the same time, I don’t think this is acceptable or professional. We can’t keeping making appointments and rearranging our schedules for her to only keep missing them completely. I’m really in a bind with this, and I don’t know what to do. We’re five weeks from our wedding.