Advice seriously needed on botched e-ring/custom wedding band job

posted 3 years ago in Rings
Post # 3
Member
753 posts
Busy bee
  • Wedding: December 2014

I am so, so sorry you had this happen to you 🙁 I agree, your current ring does not look at all like the picture. Sadly, I vote Option #1….just start over, somewhere else.

Post # 4
Member
493 posts
Helper bee
  • Wedding: March 2014

if this is what they put you through in a few months just imagine what it will feel like in 10, 20, 30, years! i would demand a full refund and go to another place, especially if the ring keeps needing repairs. im so sorry you have to go through this. hopefully your story will help others going through the same thing

Post # 5
Member
1649 posts
Bumble bee
  • Wedding: August 2015

Wow. I would not deal with that bullshit. I would ask them to redo the setting. You’re probably going to be better off at Blue Nile or another store.

Post # 6
Member
139 posts
Blushing bee
  • Wedding: April 2014

What a nightmare! The ring doesn’t look at all the same, sadly. I would fight like hell to get all of my money back, and start over elsewhere. Chain stores are not the right place to have custom work done. They are good for cranking out the same piece repeatedly. Find a local jeweler, or online retailer, who makes good quality custom rings. I wish you the best of luck! 

Post # 7
Member
1779 posts
Buzzing bee
  • Wedding: August 1997

@LadySadi:  I think it looks pretty and unique (last pic). Love the heartshaped diamond. However I can understand you losing faith in Zales given the scenario that transpired.

I would definitely not have it unsoldered as that can leave marks on the gold. I would take it to another jeweler to check the prongs/work etc.

I don’t know that I would want to start again at this late juncture as you said you like the way the ring looks now.

That being said, go with your gut.

Sorry not much help here!

Post # 8
Member
720 posts
Busy bee
  • Wedding: September 2014

@LadySadi:  I love the unique design chosen but sadly it doesn’t look like the picture. I would definitely be going higher than the district manager, explain your situation and fight for your money back and tell the DM if he/she isn’t willing to give you your money back that you will look into getting a lawyer and they can pay for the court costs plus the cost of the ring back in your pocket. 

If I were you, I’d take all the diamonds and go to a local jewler, with the picture and ask if someone can recreate the ring and have them melt down the metals and start fresh, if there is time before the wedding, if not I would definitely try it after the wedding. Sorry you are going through this so close to the wedding! 

Good Luck with whatever you choose to do!!  

Post # 9
Member
570 posts
Busy bee
  • Wedding: October 1993

OMG.  I am at a total loss for words.  I vote for option 1.  Demand your money back and go somewhere else.   They should have shown you a picture of what your ring was going to look like before they did it.  Someone who does good custom work, WOULD have scaled it back to fit your stone and it would look like the picture.  Also, I know this does not help now but maybe this can help in the future.  When you buy your center stone, always have it appraised, throughly,  by an outside appraiser.  That appraiser should be able to tell you if your stone has been switched.  Good Luck and I hope you get a full refund.  

Post # 10
Member
2355 posts
Buzzing bee
  • Wedding: September 2014

I would get a refund if it is at all possible.

Post # 11
Member
325 posts
Helper bee
  • Wedding: June 2016

Sorry you’ve had such a bad time with Zales. I got my e-ring from there and I have had nothing but great experiences. Perhaps it’s just my store, but they have gone above and beyond over and over each time. They have an in house jewler that gets things done in 2-3 days. I love our Zales. 

Post # 12
Member
311 posts
Helper bee

Absolutely unacceptable. I would file a complaint with the BBB immediately as well I would call Zales corporate! You deserve your money back and should get something you truly love!

Post # 13
Member
267 posts
Helper bee

I vote for option 1. I can’t believe the soldered the rings without asking!!!!  I would def take my money elsewhere. Can you check you paperwork to see if they really did swap your stone?  

Post # 14
Member
4893 posts
Honey bee
  • Wedding: July 2012

What a nightmare! I’m with you…the ring looks nothing like what you asked for. And the customer service you are receiving…completely unAcceptable!

I’d fight like hell to get your money back and move on. Also send a complaint to the BBB.

Post # 15
Member
3978 posts
Honey bee
  • Wedding: September 2014

Go to an independent jeweler that has a design center. They do custom work for a living. 

Post # 16
Member
435 posts
Helper bee
  • Wedding: January 2010

Yikes… get your money back! You want to be happy with your ring forever; don’t settle!

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