Post # 1
So I work at a hotel. I’m at work now. I work 3-11 on Sundays. At the hotel many nights I’m on my own. No other employee here at all. Just me at the front desk. So when someone calls and needs something sent to their room or something fixed, I’m the one who has to do it.
And in our entire town our hotel is the ONLY hotel that has not been robbed yet. We have procedures to follow but none the less it gets a little scary being on my own here. Tonight I’m freaking out a bit. There is this guy who lives around here who always comes into the hotel late at night and hits on me. A friend of mine says the same guy raped my friends ex wife but the charges were dropped for some reason. My friend has gone so far as to leave any time this creep is around because he wants to fight him. This same creep has come to my work going on and on about all of his guns and weapons he has at home he’s had to use a time or two.
He came up to my work again tonight and has come to the desk a few times to hit on me. So when the only other employee went home for the night I locked all the doors. But this creep still somehow finds a way in. I’ve complained to our General Manager about this guy and she said she would take care of it but he’s still coming back and bothering me. And it bugs me out.
That with it being two days before Christmas and knowing crime rates go up around this time, and with us only having 11 rooms occupied tonight I’m pretty freaked out. Normally I’m alright but that guy really worried me tonight. So much I had to call my fiance to come up to my work to sit with me for the next 4 hours until I get off work. He will be here in 30 minutes.
I locked all the doors even the main entrance door two hours before they are supposed to be locked and the main entrance isn’t supposed to be locked until midnight but I’m too bugged out.
And a creepy guest is here too. And I’ve had my share of creeps while being alone here. A guy calls me to fix his TV. I couldn’t fix it and had to call our maintenance manager. When I went back up to the room (and I’d told the guy I would be up in 5 minutes) he was laying in bed on top of his covers and had completely undressed. I ran out the room.
I’m not going on any room calls tonight and I’m not letting anyone in this hotel that is not a guest. I might get attitude from the GM about this when I come back to work Wednesday but I’m not risking my life for this job! They should have at least two employees on at all times!
Post # 3
I agree with your last comment that they NEED to have a buddy system, two emoplyees always working together to be safe. To avoid any of these kind of problems! Can you talk to someone above the general manager? Write a letter to someone?
I am worried for you just reading this. Do you have any other way of protecting yourself other then your fiance’ coming over? Buy mace, buy a taser, buy some kind of defense because if that first creeper really did rape someone, or if you feel this threatened then something is wrong. Can you call the police the next time he comes in? This has gotten to the point of harassment, and you should be able to call the cops for this reason.
I never take these things lightly, I am glad you have your fiance’ coming over tonight, but further measures need to be taken. And that last creeper you were mentioning needs to be reported to hotel management, if they refuse to do anything then I again I repeat….Call the cops for indecent exposure. That is disgusting, what a jerk.
You shouldn’t be at a job that makes you this uncomfortable, but the good news is you have the power to help change this around! Stay safe!
Post # 4
Um… I know this is not the greatest advice but I would be looking for a new job and would get out of there asap.
Post # 5
woah. I don’t know the laws in your country/state, but a single woman on duty sounds totally unacceptable to me. Even the late night pharmacy down the road from my house has a security guard at nights. Good on your fiance for coming over, but I would be looking for another job. Stay safe!
Post # 6
@pinkgreenandyellow: I work at a hotel, too (actually at work right now, too, haha). So I totally know how you feel – I’ve had my fair share of creeps.
Have you told the creepy guy that hits on you to leave? Tell him that he isn’t permitted in the hotel as he is not a guest or patron. If he doesn’t leave, tell him you’re going to call the cops. If he gives you any indication that he’s going to be trouble, call the cops. That’s what they’re there for. Personally, I call the cops probably one every two weeks because of trouble guests or people off the street.
Post # 7
Thank you all, it makes me feel better knowing I’m not just freaking out for no reason.
I’ve told management about the guy in his room and all they did was laugh. I told them it worried me and made me feel very uncomfortable and they did nothing and said nothing. Management isn’t very good around here.
We do have someone higher up and I’ve often considered contacting them due to such work conditions and other things including illegal that are all over this hotel. We work at a chain hotel, a very well known chain hotel that has much higher standards. But I would feel guilty over anyone being fired, even though I know it wouldn’t be my fault.
I would love love love to quit my job! It would be wonderful. Only issue is FINALLY after working here 2 years I’m getting medical insurance in January, and I’ve needed it with health issues I’ve had over the last two years and need about $10,000 for certain tests without insurance so I need the job. I’m really torn. I can’t work the day shifts because I’d have to wake up at 5am and lack of sleep makes my medical condition worse (siezures) so I’m stuck on this night position that’s not safe and it freaks me out!
Thank you all again for the support, I will take everything into consideration and perhaps write that note that’s been needed to the higher management
Post # 8
Also, I’m the only person on during my 3-11 shift also. I think this is fairly common for hotels. We have a policy for guest rooms, though. Firstly, if it’s after 9pm, we’re not allowed to go up to their rooms. You want towels or blankets? You’re coming down for them. Secondly, you going into the guys room like that is not safe at all. After knocking and announcing “Front Desk!” HE needs to come to the door. You then need to tell him to step outside. You shouldn’t be going in his room while he is still in there, ESPECIALLY if you feel uncomfortable with him. And that whole scenerio with his being in his birthday suit with you in the room would have earned that guest a “get the fuck out of the hotel, no refund, no nothing” real quick. That sort of behavior is unacceptable from guests.
Post # 9
@DrTeeth: I have asked him and he will leave, but he always shows back up an hour or two later. I’ve been afraid to threaten calling the cops knowing this guy and how he acts and what others have said about him, but I probably should call the next time, maybe it will keep him away
Post # 10
@pinkgreenandyellow: You are afraid and have a genuine concern, and they just laughed?
Nuh-uh, do not feel guilty about it at all.
Post # 11
@DrTeeth: I agree with the way your hotel handles things. Here they always say “Guest satisfaction first” and front desk night shifts are housekeeping maintenance security, bell hop all things in one. We “are the hotel”so it’s our job to cater to the guests. But when it is a man ever since that one guy, I wont go up to the room, I will tell them they have to go to the desk, or I offer to change their room if something is broken to avoid going up there, but this doesn’t go over well with management
Post # 12
I would be uncomfortable and I’d also be furious if I complained to management and they laughed at me. I second the suggestion to write to whoever is above the GM because something needs to be done. As an employee, you shouldn’t feel uncomfortable where you work. I also agree with the poster that suggested you tell him to leave if he comes around again, and if he doesn’t leave, then call the police. He has no reason to be there, so he can be removed from the premesis. I don’t know how it works there, but I used to work a late shift by myself at a movie place. I had to call the police a few times about creepy people, and after they told the person to leave, they patrolled the area a few times until I got off.
Since leaving your job isn’t an option right now, buy some mace and keep it with you.
Post # 13
@pinkgreenandyellow: You need to start documenting these complaints to your manager. God forbid something happens to you, there needs to be proof that you made these complaints. When the creepy guys comes in, excuse yourself from the front and call the nonemergency number for the police department and ask them just to send a unit thats in your area to patrol the parking lot. Also ask them to have the officer come inside. Introduce yourself tell them what has been happening and ask them if they can stop in here and there when they are in the area just to check on you. Is there a coffee pot at the front so you can make them coffee?
I know it sounds crazy but I worked night shift before at a hotel and the police would always come in and check on me and get coffee and use the restroom. As far as going into a guest room, that is a big fat NO. Matter of fact a HELL NO! How the hell are you suppose to fix the TV? Start looking for another job. It’s usually 60 days before you get insurance? Make sure you have pepper spray or something for you to use in the case of an emergency. I would get a taser. Also make sure and park your car close to the front. Even if you can’t park your car close when you get there, when the last person before you is getting ready to leave, move your car closer to the door. I would totally ignore creepy guys so he would stop coming up there. I wouldn’t show any fear or be rude, but I wouldn’t entertain him.
If there is more than one entrance to the lobby, make sure those that are not in sight are locked when you are by yourself. If it gets back to the higher ups, you can present the documentation that you gave to your manager about not feeling save. Also lock the doors leading behind the front desk. I hope you find another job. Hate you are going through this.
Post # 14
Uh is that even legal to have one person on? It’s not here. Can you carry a taxer or something in the meantime? Yikes.
Post # 15
i worked in hotels for 8 years. the late shift was also 3-11pm and i too was a lone worker. Our front desk doors were supposed to be locked at 11, but i quite regularly locked them earlier for safety reasons. My manager never had an issue with this.
Room calls from guys are the worst. I agree wih a PP who said the guest needs to vacate the room whilst you are working in there if you need to go in.
Do not be afraid to use your panic alarm. your front desk should have one under it. If you feel threatened or unsafe at anytime make this known to management. There should be someone you can contact at all times, especially as a lone female worker.
Remember you have the final say. you can kick who you like out especially if they are acting in a way that threatens or scares you.
Post # 16
You need to go higher up. GM’s and other management should not be acting like that. There is also fedral law to protect you from getting fired for bringing this issue up. If you’re fired you can take action.
Staff should not be left alone in the night hours male or female!