- 4 years ago
I’m a long time lurker but first time poster! My boyfriend and I are designing my ering and a ring as a present for my graduation. I’ve decided I want a green moissy in a light rose gold/peach gold for my ering centerstone and a black diamond or amora gem (on the waiting list in non-patent country and rumor has it they are fulfilling orders off the wait list now!)for my other ring. I’m having trouble finding someone who will do custom orders with moissanite. Any suggestions, please?????? Starting to panic!
From my months stalking WB, we sent an email to Moissanite Co. and heard back from Chris who told me to send them some pictures and they would let me know whether they could do the ring or not. We sent the pictures and never heard back. Two weeks later I sent a followup e-mail to see whether the pictures had been received , and again, Chris responded and told me they were in recept of my message and the photographs but were confused as to why we were wanting price quotes, etc now when we said we wouldn’t need the graduation ring till December at the latest and my boyfriend wouldn’t be propsoing for a few months and he couldn’t tell us anything re: price because they would definitely be different between now and December. My boyfriend very politely explained to him that it made sense to us to send the e-mail now because:
1. We don’t even know if his company will make them or not and it seems like it makes sense to have that figured out before the day you decide to order
2. We don’t know what the cost will be (rather, he doesn’t know) so how are we to know if we are able to order them both right now or not? Once he has a general idea of the cost, he can form a generalized timeline
3. December (at least for the graduation ring) is the LATEST that ring can be made by…it needs to be in BF’s possesion before my actual graduation…as for the proposal, I don’t know when that is but I do know I don’t want it to be a week after we get the ring, I want to be surprised so it makes sense he’d want to have it for a few weeks before asking me.
That was over a week ago, and they still have not sent us a response (I sent another follow-up yesterday). I understand being busy, but I figure at least send me an e-mail saying it’ll be a few weeks before you can look at it or something. With all of the bees recommending this place, I am truly appaled at the customer service (or lack of)!! Is this normal? Has anyone else had a similar experience? Any recommendations on other places?