Almost 6 months and no photos…Help!

posted 3 years ago in Photos/Videos
Post # 3
Member
441 posts
Helper bee
  • Wedding: November 2013 - Garden

If it was just a matter of her running behind, that’s one thing. But if she’s totally dropped off the radar I would consider taking it further.

Post # 5
Member
441 posts
Helper bee
  • Wedding: November 2013 - Garden

@Hcrab81:  That would concern me more than anything else. Refusing to deal with you and not handing over the photos is really unprofessional and worrying. Do you have a contract with her which sets a time frame for this?

Post # 6
Member
7197 posts
Busy Beekeeper
  • Wedding: November 1999

@Hcrab81:  Drive to her office and meet her face to face.

After this long, I’d be tempted to say, just give me all the unedited originals on a disk/USB stick. (Like the last poster says, it depends on what the contract says).

Post # 7
Member
197 posts
Blushing bee
  • Wedding: April 2017

I would be freaking out too. Maybe email her and say something like “I am sorry that I have to say this, but if you don’t give me the pictures that I paid for of my very special day I am going to take legal action.” 

Post # 8
Member
1237 posts
Bumble bee
  • Wedding: February 2014 - Kentucky Center for the Performing Arts

Wow. You are better than me right now because my emails would have turned unprofessional and threatening by now lol! Kinda joking but this is way too long considering the fact that she stated 8-12 weeks. Geez I wonder what the heck is she doing that she can not give you your pictures. What does your contract say in regards to the deliver of finished pictures. I have heard similiar situations on the Bee before so I’m thinking I need to make sure something is stated within my photography contract about the delivery of pictures. Tell her you want your pictures now because you paid for a service and have yet to receive your product that you have been patiently waiting on. Then report her to BBB… but after you receive your pictures. 

Post # 9
Member
631 posts
Busy bee
  • Wedding: August 2014

@Hcrab81:  So sorry to hear this. It’s very easy for photographers to get behind – all it takes is a rough week or a prolonged illness and we get impossibly backed up. What is troubling and unusual is her lack of communication.

First thing’s first – what does your contract say about delivery time?  I would recommend writing a certified letter (one that she has to sign for herself so you know she received it) expressing your concerns in a professional way and setting a date some time in the future (say, one month from the date of the letter) as the deadline for receiving your images before you take action to write reviews online and pursue litigation. This USUALLY lights a fire under people and they get done whatever they need to get done to avoid the consequences. If you jump right out of the gate and start smearing her name online or talking about suing her she is not going to be as excited about finishing up your images, you know? The goal is to GET THE PHOTOS FIRST and THEN leave the reviews. BBB is a joke and waste of time so I wouldn’t bother with that at all.

Post # 10
Member
44 posts
Newbee

@mariematt:  Couldn’t have been put it any better.

 

Let us know how it goes OP?

Post # 11
Member
767 posts
Busy bee
  • Wedding: June 2015

@Hcrab81: Our original photographer was exactly the same! We booked him had our engagement pics taken and then we started seeing reports and complaints… In the end we cancelled our contract in order to not take the risk but I would tell her you are going to report her if she doesn’t give them to you by December 1st. The people that complained about our original had to take him to court to get the photos and they weren’t even photo shopped……..           Good luck :/! 

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