Post # 1
Hi Everyone! Need some advice here…I was married Sept 28th 2013…almost 8 months ago and we still don’t have our wedding photots. The photog provided us with 8 pics to “hold us over” (they are gorgeous and super artistic) and everytime we reach out they are responsive but go on and on about how this is an art and they have a meticulious eye etc. They assure us we will be happy when we get them but at this point I almost want them to just give us the raw images and I’ll edit myself!!! They are very talentd and also super busy w/ lots of clients but I feel like this is really bad business.
Originally we were told it would take 5 months…even that I thought was insane. Any advice on what to do here? What’s the average time people wait for photos? Should I take legal action or is that too dramatic haha.
Thanks in advance for your help!
Post # 2
Hmm, does it say anything at all about expected timeframe in your contract? Or in any emails you had with them?
Post # 3
do you have a contract stating how long it would take? if you do, and they’ve gone way over that time period, then you have legal grounds. if not, then you either have to take their word for it.
our photographer guaranteed us that we’d have our photos within 4 weeks. it’s in our contract.
Post # 4
- Wedding: June 2014 - San Francisco, CA
That’s a lot. For the weddings I was a BM in, it was usually 3-12 weeks. 8 months is … kinda nuts.
I’d go with PP and check the contract, then maybe start prodding with a little more firmness? Agree to XYZ date as the absolute latest acceptable deadline, pending legal action?
Post # 5
I got married a few weeks before you, and had my photos by November. You need to tell them you expect the photos you paid for by X date, or you will be disputing the charges.
Post # 6
It took nine months for us to receive our wedding video, and we originally had been told that it would take about a month. I was extremely concerned that I would never see my video. However, we did eventually receive it.
I would continue to check in with your photographer, politely but consistently, at regular intervals (at least monthly) until you receive your images. It’s quite likely that this vendor is so busy with new work that the photographers are having difficulty keeping up with the editing of images from prior events.
Post # 7
MFitzgerald: That is absolutely unacceptable. I’m a wedding photographer, and I would NEVER take that long to provide images. I typically deliver in the 8 week range, and 12 weeks in the height of our busy season. I know you said you were told 5 months, but what does your contract say about delivery time? I can almost promise you they won’t deliver RAW files for you to edit yourself, but you should definitely press the issue about getting your finished, edited images.
Post # 8
- Wedding: December 2014 - 13th ~ TN
MFitzgerald: If you have it written somewhere that you would have them in a certain time frame I would email them again and say (politely) that you will have to contact the BBB or a lawyer if not received soon. If you do not have it written anywhere it is pretty much a yours / against theirs situation.
Post # 9
I waited six months for my photos after being verbally told that it takes 8-12 weeks. My photographer had her first ever computer crash and that was a month setback. Then she had a family emergency that turned into funeral planning, which was another month setback.
It sucks to have to keep waiting but there should be good communication between the two of u to let u know what the holdup is.