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Yes. Take her advice. This place is screwing you around. Even if they get it in, they'll take FOREVER altering it. See if this other lady can help you out. I bet she has a hook up somewhere. Don't play dress games. File a complaing with the BBB. Did you pay with credit card? You can refute the charge. Try to get it in writing from the designer (get your new boutique lady friend) that it's too late and blah blah blah.
WHy can't the designer verify that the dress has been ordered? You should get your current boutique to show you papers certifying that they did indeed take the order and not just take yoru money and run
Oh my, I am so sorry you're going through this drama!
Do you know any other brides who've used this boutique? Can you get the lady there to give you some? I'd be interested to know if anybody else has had similar issues with this shop. If so, it's definitely a call to action.
Second ... I'd set a deadline with her -- say, two weeks -- and tell her that if the dress isn't in your hands, you're going to demand a refund AND report her to the BBB. Did you pay for the dress with a credit card? If so, you can also call the credit card company and dispute the charge to get your money back if she gives you grief about it.
Sounds like it's time to get tough with this woman! I hope you have your dress soon!!!
I would definitely send them a certified letter demanding your money back. Also report them to the Better Business Bureau. I agree with the designer and all the stores. 8 months is waaaay too long for a dress to come in!
I agree with the above posts... she is stringing you along! Definitely confront her, get it in writing and contact the BBB and local police.
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I would be super pissed with the boutique as well. I ordered extra fabric for my dress back in early Feb. from the same place where I bougth my dress and was told it was going to take 6-8 weeks. I called the shop over a month ago and they said they didn't know anything about it and they ended up calling the company where the material was coming from and said they "ran out" of fabric and didn't know when I would get it. Keep in mind that I paid in full. Still no response or update from my boutique, so I called the company myself and they wouldn't tell me anything either, saying that I had to deal with the boutique. I tried to explain to them that I wasn't getting anywhere with the boutique and they still didn't tell me anything. I'm just glad I'm fighting over fabric and not over a whole dress.
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Ugh- that's so frustrating! Can you go to the dress salon and not leave until the owner calls the dress company in front of you, so you can hear what they say? That is ridiculous! Have her put the delivery promise of next week in writing, with financial consequences if it does not arrive. I'd call back the other dress shop, and ask her if she is sure she can rush your dress in time, also. Good luck!
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I would be so pissed!! You've been more patient that I could have been. I'd definitely take the other boutique's advice. You don't want to wait forever and end up with no dress. I like jhphi's idea of making them call in front of you. The I'd let the boutique know what your doing (suing) so if she did order the dress maybe she can scramble to get it in before you get too far along in the suing process. Good luck with everything. Keep us updated.
Some really good advice here. I would probably be in the camp of, telling her what you've learned, and giving her the ulitmatum of having your dress in your hands in week, or you'll go to the poice, BBB and demand your money back.
ejs4y8- No i did not pay with credit card i payed with check. . so i at least have that paper trail. And i tried to ask the lady for something. . .anything to confirm the order has been shipped and she said no, she didnt have it.
Thank you all so much for the support. I am going back next friday and if it is not in I am going to ask for my money. . . . we'll see how it goes. . . . i'll keep y'all posted
I definitely second jhphi's advice of demanding that she call the company in front of you and have a guarantee of the dress delivery date in writing. She'll definitely know you mean business, plus it will help immensely if you do have to take her to court.
Gah... what an awful situation! Do keep us posted.
At least you have a paper trail then. It shows that she paid cash and she has NOTHING to confirm an order has been shipped. Or placed?
Who doesn't get some sort of receipt when they place an order? Something is up, girl. If she doesn't give you your money back, she's basically stolen it by not providing an item you paid for and is asking for it.
UPDATE::
Well i have bad news and good news.
Bad news: I went to go see her on Friday and she said oh, well UPS stops delivering at 7:30 (mind you i came at 6 and there was a freshly delvered package on a chair) any way shes gives me this BS story about how she has to fax her accountant/lawyer and HE'll cut the check and get it to me in 10 days
Good News: I FOUND A DRESS! After i found out that i was getting screwed around and most likley not going to get the dress i ordered. . i freaked. . as you all know. . So after i freaked. . i regrouped and startedlooking online for second-hand stores that carried wedding dresses. I came across a consignment shop that sells only wedding dresses and accesories. It was located over an hour away but i was desperate so iacked up my things hopped in the car and drove in trush-hour traffic and arrived almost 2hrs later at this little hole-in-the-wall shop. I went in and tried on one dress it was ok. . but not me. Then the lady pulls this halter dress and is like "here, try this on" So i put it on and look in the mirror. . . .and. . . . .*que chorus of angels singing hallejuah* I TOTALLY had the "one" moment. . i didnt have that with the other dress that i had ordered. See my beauty bellow
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Congrats! I was curious to know what your status was with this! Make sure you continue to be very persistent with getting your refund!
Sara - Your dress is gorgeus!!! I'm so glad you found it! It was definitely worth the rush-hour traffic!
I agree with GaBGal - keep on the other place until you get your refund.
Wow, I am thrilled for you that you found a dress, that was meant to be! It is gorgeous! Good luck with getting your refund from the first place, what a nightmare it must be :(
Oh! And i almost forgot the VERY best part. . . the dress only cost me $250! AND i dont need it shortened or anything because apparently the previous owner was my exact height!
YAY for consignment shops!
Three words and I'm sure someone has already said it...
Better Business Bureau
Protect future brides from that place.
Oh Sarah! I was waiting, holding my breath, while I read this post! Thank God you found this dress. It was certainly meant to be.
Please, please, please...continue to HOUND the original dress-seller for your refund. Get something in writing! Get a lawyer to draft a letter! And please, please, please file a complaint with the BBB.
I am so happy that you found your dress...the dress that was meant for you!
so glad you found a dress you liked and I am sure a better price:) But yes press the money back thing and report is to the bbb so other brides don't get screwed to:)
I'm so sorry that you had to deal with all of this! Report them to the BBB now, and I hope you get your refund soon!
I'm really glad that you eventually found a dress that you really liked at a great price. Have you reported this woman to the Better Business Bureau, as other folks have suggested? Also, if she doesn't have your check ASAP, I think you're within your rights to look into suing her to recoup your money.
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oY vAY. . . .does the drama ever stop?
Ok so as some of you may know, i ordered my wedding dress on October 15 2008.(a year to the date of the wedding) And originally, the boutique lady said it would take about 6 months to come in. That was in October. So in March/April i started asking about my dress. . when she thought it would be in. She said they would be shipping it on April 28th and would prolly be in the 1st/2nd week of May. So on May first i called an she said. . oh. . no it won't be in until two weeks. So on the 15th I went in and asked where my dress was and she said it's on it's way. . .I told you May 29th. (She most definatley said two weeks from the first. . FI was there) So i call her on the 29th. . .and yup, you guessed it. . . wasnt in. So then she told me another week so that brings us to today. . . . no dress. Now shes telling me next week . . By this time i am OOBER susicous. She has been paid in full. . it is my dress. So i call the desinger, they tell me tbey cant talk to me because i'm a cutsomer and not a retailer but they suggested i call other botiques and see if they can answer my questions. And boy did they. I called four different boutiques in all different areas of my state. . just to be sure i had distance and area variety and asked them how long it took them usually to get their orders from this particular designer. ALL of them said between 3months and 6 months and every single one of them said that 8 months is WAY too long. Also my boutique lady keeps blaming it on the designer and that they suck with shipping an stuff. So i asked the boutiques i called if any of them had, had issues with this company and they ALL said no. The last boutique i called was SUPER sweet(they were all sympathetic and sweet) and offered to call the desinger for me and see what she could find out.
So she called them and the lady she spoke with at the designer's said she couldnt tell her if my boutique i used ordered it or not but she did tell the boutique lady that i need to go to my dress shop and demand my money back beccause it's been too long. Now get this, this is the DESIGNER COMPANY telling ME it's been too long to get my money back (when, according to my dress lady, it's the desinger's fault and bad service)
I am at my wit's end, the last boutique i talked to told me to file a formal report at the police station and that she would do whatever she can to help me and even offered to see if she could get my same dress rush-ordered. I told her i would give my lady her week. But OMG, i am 4 months out from the wedding, and im plus sized. . . i can't just go to a sample sale and pick up a dress. I have shoulders that a foot ball player would pay for and a butt that makes Jennifer Lopez jealous. . . . alterations WILL be needed.
So what would you ladies do? Take the other boutiques advice and file a complaint and demand money. Or keep playing my dress ladies game and pary to all thats holy she isnt Fing with you?
H E L P !
