- 7 years ago
- Wedding: August 2010
I did not use this website for a wedding related purchase. I was in need of a formal gown for an event. My timeline was very tight between when I ordered the dress and the event date. I specifically ordered from them because they carried the Alexia designs in stock bridesmaid dresses that were perfect for the formal event I was attending.
Things started off fine with them. Shortly after placing my order (around 2 hours later, maybe?) I received a phone call from them telling me that they did not have the dress I wanted in my size in stock. They gave me several options: 1. cancel the order and receive my money back, 2. get the same dress in a different size that they did have in stock, or 3. get a different dress that they did have in stock in my size. I took option 3 and since I had paid for expedited shipping I was assured that it would arrive at least 2 days prior to my event date, which was part of the information required to order.
I did not hear anything from them after that. Upon using their website to check my order status, there was no update 2 days prior to the event. The day before the event I called to check my order status to find out it had just been shipped that morning to arrive THE DAY OF THE EVENT. The person with whom I spoke that told me it had been shipped to arrive the next day did not give me a chance to cancel the order since it was unlikely that the dress would arrive in time to be used. I had no choice but to accept that it had already been shipped.
The day of the event came and went. While the dress was delivered the day the guy said it would, it did NOT arrive in time for me to even consider using it for the event. I came home from said event to see it sitting in its pretty little box on my doorstep.
Now, plussizedbridal is refusing to allow me to return the dress, unopened and obviously unused. To be blunt, they screwed up in getting the dress to me in a timely fashion for the event date, which they knew.
Should you use this company and have need to speak with a representative, ask for Jeanette. She has been incredibly kind, calm, and compassionate about the entire situation. She was also the person to whom I spoke the first time who offered me the choices regarding my order. As a company, PlusSizedBridal is lucky to have her.
So bees, am I asking too much in wanting to return the dress for a refund? I should reiterate the fact that the dress I ordered is one of their “in stock” items, not a special order. I don’t mind losing part of my payment to a restocking fee (ok, I mind a little but could live with that compromise) but they are outright refusing.
I also understand that they clearly state that there are no returns/refunds on dresses. I get it, I really do. However, given that they screwed up, i.e., didn’t ship the dress on time, doesn’t that negate the whole ‘no returns/refunds’?