(Closed) Am I asking too much? + Vendor review

posted 7 years ago in Dress
  • poll: Am I out of line for wanting a refund?
    Yes, the website clearly says "no returns, no refunds" : (3 votes)
    10 %
    No! They screwed up, they owe you. : (19 votes)
    66 %
    Not really, but you really should only get a partial refund given their policy. : (7 votes)
    24 %
    Other : (0 votes)
  • Post # 3
    Member
    10367 posts
    Sugar Beekeeper
    • Wedding: September 2010

    If they won’t give you a refund, I suggest going to your credit card company for a chargeback. This was clearly their failure. Sorry this happened!

    Post # 4
    Member
    330 posts
    Helper bee

    This sounds like such a nightmare. I really hope it works out for you. I know the stresses of trying to find something in time for an occasion.

    Post # 5
    Member
    674 posts
    Busy bee
    • Wedding: October 2011

    I thought no returns/no refunds only applies in situations where you just change your mind. Since this situation is their fault – they said they’d get to you in time – you have every right to want your money back.

    Post # 6
    Member
    4824 posts
    Honey bee

    @crayfish:  I agree here.  Also I would very nicely send them an email that this is the route you are taking and before you do so you would like to give them an opportunity to right the wrong. If they do not you will also contact BBB to give a report.

    Post # 7
    Member
    2015 posts
    Buzzing bee
    • Wedding: August 2009

    Umm, this is totally their fault, and I would demand a full refund. What insanity!

    I would do as others have said. Send one final e-mail/call and explain calmly that you’ve thought about this a lot, and you still believe you deserve a full refund. Say you plan to take it up with your CC company, and you’ll also report them to the BBB if it isn’t resolved to your satisfaction.

    Post # 8
    Member
    200 posts
    Helper bee
    • Wedding: August 2011

    I once worked for a e-commerce company. Sometimes people buy things in a time crunch and it doesn’t work out and the company really doesn’t want to refund you. However, what they want even less is a chargeback. They are expensive and time consuming. Call them. Ask to speak to a manager. Let them know your situation, as outlined above. Tell them that you understand their policy, but as they didn’t deliver or provide you with the expedited service THAT YOU PAID FOR, you didn’t get the dress in time. Ask for your refun and tell them if you don’t get it, you’ll be stopping the charge on your credit card and having a chargeback issued. That should provide some result for you.

    Post # 11
    Member
    655 posts
    Busy bee
    • Wedding: October 2010

    I am so glad to hear that they refunded because I do think they’re a good company. We ordered the BMs dresses from them, I also worked with Jeanette who was so nice and very accomodating. They by far had the best prices. When I had to order 2 more BM dresses in a bit of a time crunch (they just came on Monday, wedding is next Sunday) they explained all the options about shipping, I decided NOT to do the rush shipping and they did come in time. I’m glad they stood by their company because I did have a positive experience with them. Just wanted to share my experience. But yes, you absolutely deserved to return the item since it was their error.

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