Post # 1
My finance and I set a date for our reception about a month and a half ago, in his hometown which is about 6 hours from where we live. We only went in the one time and met the F&B director at the hotel, and we were not impressed. I understand this is different from a wedding planner, but that’s all the location offers and I don’t feel the need to hire a separate wedding planner for this event because it’s going to be fairly small. My issue is just that this woman is not making me feel special or excited about the whole ordeal, and she is just apathetic and not responsive! We gave her our email addresses to send us vendor information, and she can’t do it even though we keep asking her. Or she will send a one line response and leave out other information we asked for in the same email. She was supposed to send our contract out a couple weeks ago and hasn’t. I am terrified that she thinks we wanted the date next year instead of this year. I send her small emails saying Oh please copy me when you send the contract (since his mom is the main contact), and confirming the food and alcohol prices so I stay fresh in her mind, but I am too timid to say hey where is the contract? I gave my mom the phone number but she is a procrastinator and hasn’t called. My fiances mom works across the street, but she also hasn’t bothered to check up on it. I am tempted to go to the F&B lady’s boss and complain, but I don’t know if I am just being crazy and impatient. I just want things taken care of and I don’t know the standards on how far in advance I should be doing everything , and I have little guidance. Whew!
Post # 3
I would be super irritated! I have picked most of my vendors based on their customer service and responsiveness… and their talent, of course. I would be more assertive. A phone call might be in order, so you can get immediate answers to your questions. If she doesn’t respond, I would go to someone above her. I would politely tell her supervisor you have been requesting info, and have not received it. Then, ask for what you need. Good luck!
Post # 4
@JustG: If the woman is non-responsive, I would contact her higher-up. I know people just like her — lacking the social skills to work with the public. While she likely has a lot on her plate, it’s no excuse to not be in contact and to not pay attention to details.
From what I know about wedding service providers, they can’t wait to send you contracts, so that sounds a little odd.
Personally, I think this would be enough for me to change my mind about having my affair there. What about booking a different venue? Plenty of businesses would be excited to have your money and pay more attention to you. If you haven’t put a deposit down …
Post # 6
As a former Sales and Catering Director for a large hotel chain that is just horrible customer service in my opinion. Don’t worry about being pushy, you’re the customer, you’re paying for the services. If I were you I’d tell her you want a copy of the contract by close of business tomorrow. If she doesn’t do that I would go to her manager which if she’s the director would be the property General Manager. In the 8 years in the industry I never once treated a client like that, in fact I had several clients who would email me two or three times a day about stuff and yes sometimes something that seemed huge to them would seem very minor to me but I would always put myself in their shoes. If I were planning an event I’d want it to go perfectly as well. Take a stand and demand that she send you the information that you’re inquiring about, whether she’s a wedding coordinator or not it’s her job to make sure that you’re happy and getting the service you expect.
Post # 7
I would call her youself, it’s not your FMIL or Moms responsibility since it’s your reception. I would call and email her one more time saying you want the contract within 2 days and all the other vendor information you’ve asked for etc, if she doesn’t send it then I’d complain to the higher ups and send them all the emails (or the ones you’ve written with no response) and tell them her customer service is lacking and if she doesn’t step it up you may go elsewhere. She just sounds rude!
Post # 8
is it at all possible to look into another venue? they don’t have your money yet…this is the part where they should be working to earn your business! if they are like this now, I have concerns over how they might behave as your day approaches…
Post # 9
Thanks guys! I ended up having to suck it up and stay at this venue since it is a VERY small town with limited options. And I got the contract yesterday!