Post # 1
I would like to think I’m a pretty easy going bride. But, I got the following email tonight from one of my vendors and I’m ready to give him advice on how to run his business!
Background: My fiance and I met with a vendor, who gave us samples of his work. We decided not to go with him. I was polite and sent him a Thank You email. He first emails me back to ask if there was anything on his part that made us reconsider. I responded by saying, No. He then emails me back saying he gave us the only copy of ONE of his samples and wants us to send BOTH back!
Who asks for their SAMPLES back from potential clients? And says it’s their “only copy” but wants BOTH discs back. My Fiance thinks the guy is lying and bitter we didn’t go with him. But regardless, how unprofessional is that? I’m ready to respond with an email that includes telling him how extremely, extremly unprofessional he is.
Am I overreacting? Anyone have a similar experience?
Post # 3
You are not overreacting. That is very unprofessional and strange on his part.
Post # 4
I have never had an experience like this, but as a vendor myself, I would never ask for a sample back. Once the customer/client has the sample in their possession, it is theirs to keep. It doesn’t matter if the customer/client goes with another vendor or the vendor that they received the sample(s) from. I would just not respond to this vendor and keep the sample, unless you signed something or stated something in an email or in person that states that you have to give the sample back. I think this person needs to take some business classes and/or get out of whatever business they are in.
Post # 5
I had a potential videographer send me a demo tape (which was awful) and request that it be sent back. My husband and I were concerned, since we can both easily copy DVDs, and we assumed a professional videographer could easily do the same. Even before we saw the video we were quite reluctant to hire this professional, and the video quality confirmed that decision. It is a really poor idea to send out your only copy of a sample, since some brides will just ignore all communication requesting its return, and others will take awhile to send it back, and he has no control over whether or not he ever receives it (my husband, who is much nicer than me sent the tape back immediately. It would have taken me weeks to do the same – assuming I didn’t lose it). I wouldn’t necessarily have a discussion with him about his behavior since you have already decided not to use his services, and your goal at this point should be to minimize all contact with him in the future. A professional wouldn’t have put you in this position, and someone with a normal ego would understand that vendors can’t be the right fit for all brides. Since he didn’t take being not hired well, he is unlikely to take business advice well. If he behaves unprofessionally, other brides will refuse to use his services (unless he is much cheaper than the competition) and he will either learn his lesson or go bankrupt.
Post # 6
Mail it back…and then send an e-mail requesting he return your envelope and stamp (because they are you only ones, of course). 😀
Post # 7
@railroad-HILARIOUS! I was thinking the same thing!
I say ignore him as long as you didnt sign a contract or admit in an email that you would that who cant hold you responsible. I think its outrageous that he would even ask for a sample back! Obviously he has way too much time on his hands. 🙂
Post # 8
That’s definitely strange. @Railroad: Haha, that’s hilarious!
I would just leave him alone. You have no ties to him at all & if he wants to run a successful business, he needs to learn to have MORE copies than just one! Goodness, so glad you decided not to go with him!
Post # 9
That is strange. I would send it back just for good karma but be totally weirded out.
Post # 10
@ProfessorBee: The sample was for videography as well!!! What is wrong with those people? The way I look at it, it’s like getting a food sample from Costco. You stand there, eat a sample, and most of the time, walk away from the table without buying the product! You don’t see the sample person at Costco asking for their sample back!!! I’m so glad to hear you didn’t use that videographer as well! 🙂
@Railroad: Hahaha. That is brillant! 🙂 The guy offered to pay for postage…I was thinking of overnighting it and then getting all the certified, priority mails you can get. 😉 The Fiance told me that would just open up a can of worms!
In seriousness, I’m going to let my wedding planner know (since he was a referral of hers) what he asked us. And then we are going to see what she says before we return the video.
Thanks for allowing me to vent! 🙂
Post # 11
ms.puppyjacks, i totally agree with your costco analogy! hahaha
can you imagine if that videographer is a your potential baker?! “I’m sorry but we have decided to go with another bakery.”
“Ms.puppyjacks, if you could just puke the three flavors of cake you just tasted in that red bucket in the corner.”
Horrible. Glad you didn’t go with him!
Post # 12
… yeah, that’s strange. They must not get a whole lot of work to only have 1 sample. Hmmm, good thing you didn’t choose them!