Post # 1
Basically a customer called our business “childish & not a real or serious business & how can we even run a business” because the owner is gone for 2 days & I can not get into the owner’s office to the fax machine. He spoke very degrading to me & went on & on & explained how you get a fax & go over to the machine & look at the order (umm yea I know). I told him he could buy from one of our retailers & he said “retailer? what’s that? what’s a retailer? you mean distributor!” & I just agreed “yes” cause I knew if I said anything else I’d just say “don’t ever call here again!”. Its pet clothing! Seriously! (He had also called a month ago & was also very rude/degrading then & I took a break after speaking with him then).
I’ll need to talk to him 2 more times at least if we do his order plus I have to personally customize something & I’m sure he’ll call back & criticize that. I could tell the owner what he did & likely we’d cancel the order if I asked. However, I want to make sure I’m not taking it too personally. Its not my business & I don’t want to cost the owner money. I’ll have to talk to the customer 2 or 3 more times if we do his order & I really don’t want to speak with him ever again. The owner would call if we refused his order & I’d feel very very sorry for the owner.
Post # 3
Sometimes customers are a pain in the ass.
I wouldn’t necessarily have the owner cancel his order, but perhaps just tell him that from here on out his transactions will be handled by a manager/owner.
Post # 4
Does the owner know that the customer is being a PITA? Whether (s)he does or not, I’d mention it anyway. Kind of like, “Hey, here’s a heads up, just in case: Such and such is being difficult, and if there’s a complaint, I wanted you to know ahead of time what the situation is.” That way, the ball is in the owner’s court, and it’s their call, not yours.
Post # 5
I would definitely make sure the owner is aware of the situation, whether you ask not to work with this man or not, they need to be aware. You don’t want them to lose business, but you also shouldn’t have to be stressed out and verbally critiqued by this a**hole either. Let them know and maybe discuss the owner themselves handling this particular customer for the final two times if possible? Sorry — what a douchebag.
Post # 6
Employers have an obligation to provide a safe working environment for their employees.
Tell your boss what has happened. Let him decide where to go from here.
You could ask him if he will handle calls from this customer from now on.
You should also ask that things be re-arranged so you can access the fax machine when he is away if you need that access to do your job.