Post # 1
One of the first things FG and I wanted to get done was to choose our photographer. So, within a month of our April 2008 engagement we booked our photographer, including the $400 retainer fee, for our August 2009 wedding.
I’ve found since booking the photog. that he has started taking WEEKS or more to respond to my emails. In order to schedule our engagement session, I ended up having to email 3 times to get one response. Then, he had promised to get said engagement photos up within 2 weeks, and finally, 5 weeks later, after 2 additional emails, the photos finally appeared. I emailed him back in early December about what time we should plan to first start taking photos as our timeline at the reception site has changed, and he has yet to respond.
When I emailed him the second time to inquire about when the engagement photos would be posted, I gave him the opportunity to get out of the contract, but he said he’d just been on vacation in Sweden with his wife before their first child arrived (So, obviously, I let it go), but the problem continues.
Since we’ve booked him, he accepted a full-time photojournalism position with a local magazine AND his wife, the SECOND PHOTOGRAPHER, had their first child.
I’m just not sure how much more I can take because I am afraid this will persist until the day of the wedding and long after when it comes to getting the photos.
Any thoughts? I really don’t want to break the contract because he does an amazing job and is reasonably priced, but on the other hand, he’s adding so much more stress to planning than i need.
HELP!!!! Thanks :).
Post # 3
I hope you don’t take this as a criticism, because it’s coming from a fellow bride who acted the same way.
If this is a good photographer, then he probably has a wedding almost every weekend. That means LOTS of brides e-mailing him; he has to prioritize, whose wedding is first, and whose questions/engagement sessions can be put off. It probably doesn’t help his time management that his wife just had a baby. I felt like our photographer must be ignoring us too, but as we get closer to the wedding he has been much faster with his responses. Your wedding is still a while away.
However, if it is making you really uncomfortable, perhaps there is a way to just pay him for the engagement photos and choose another photographer for the wedding day. You should have lots of time left to look.
Post # 4
Thanks, ES. That is really good advice. It is so easy to get caught up in the moment and think that I am the only bride who needs things.
Post # 5
I had almost the exact same photographer scenario; weeks before emails returned or never returned at all, no phone call to confirm plans until the day before the wedding, finally received my engagement proofs on my wedding day, etc. etc. My photographer’s mother died unexpectedly, which put her out of work for a full month and very, very behind. I of course understood, but it was still difficult. I would suggest sending all requests and information via email, so you have it in writing, and follow up with one phone call/message when you don’t receive a reply and leave it at that. The fabulous news is that although my photographer frustrated me at times and the wait often felt too long, ALL of my pictures turned out absolutely amazing. Good photographers shoot lots of events, and good editing takes lots of time. I hope your aggravation pays off like it did for me!
Post # 6
Coming from someone who must respond to literally hundreds of emails and/or phone calls a day, I personally think its unacceptable for someone to not respond at all. Obviously there are extenuating circumstances (birth, death), but it sounds like your photographer has made a habit of this. It takes no time to shoot a one line response indicating that he acknowledges your contact and plans on getting back to you in __days, etc. My advice is to simply tell him flat out that you understand he has other obligations and you are certainly willing to work with his schedule, but that you expect to receive some type of response within a reasonable period of time. This is the nature of the business he is in. I think a wedding professional is only as good as the level of importance he places on your special day. Otherwise, he is in the wrong business.
Post # 7
I have similar problem right now. I just hired 3 wholesale reps with showrooms in 3 major cities to represent my work (3D paper greeting cards/ invitations. The only reason I am thinking about dropping them is fact that takes weeks to get response to my e-mails. My question is: How they can be professionals if they are so difficult to communicate with?
Post # 8
I know this is an old thread, but is my photog! His phone is off and he won’t respond to e-mails. He’s lightining quick to cash cheques though! GRRRRRR! So frustrated and stressed.