(Closed) Annoyed at work….advice?

posted 5 years ago in Career
Post # 3
Member
1333 posts
Bumble bee
  • Wedding: May 2014

My advice is go to your office manager about YOU taking the initiative to re-vamp the communication standards – mainly, in setting up a more thorough meeting schedule.  Approach it from a go-getter/outside the box thinker, rather than from a frustrated receptionist point of view.  If your office manager gives you the reins to formulate a plan, then use your creativity to come up with a system that works for you, but also works for the lawyers busy schedules!! 

I think from that aspect it will show that you are constantly seeking to ‘better’ yourself in the job.  If she says no way, then you will have to continue to do a frustrating job (which, sadly, includes cleaning up messes the next morning without warning!) with a smile on your face.  Receptionist positions are NOT easy!  I have one, and I am constantly apologizing because I feel she is running around in cirles half the day on my behalf.  I totally appreciate all she does though, but sometimes keeping her informed is the last thing on my mind 🙁

Post # 4
Member
5969 posts
Bee Keeper
  • Wedding: April 2018

I would let the part where no one knows who they are supposed to see or what room they’re supposed to be in go….that’s just going to happen, and the ONLY way you might be able to get informed ahead of time is if the firm members allow you access to their calendars…which is worth asking about in the spirit of better customer service.

I would refuse to clean up the food carnage…I have two receptionists and I wont even let them get me cofffee..that isn’t what they’re for, and asking them to do it is disrespectful.  Someone else can take the time to clean the space they’ve used….just stop doing it, since you are all adults and are perfectly capable of cleaning up after yourselves.

Post # 5
Member
3886 posts
Honey bee
  • Wedding: September 2011

You could recommend an online conference room scheduling system, which is pretty easy to do if you’ve got a Microsoft Exchange mail server (that’s the most common type out there) and use Outlook. If you create a special calendar for the conference room, not only can you (and everyone) in the company be aware of what meetings are going on and who’s in them, you as the receptionist can print each day’s schedule, helping you to figure out where your lost guests belong, and giving you an idea of when activities wrap up for the day and the rooms need to be tidied.  It won’t solve the problem of guests who don’t know where they’re going and have a 1:1 meeting in someone’s office, but should help a lot with the overall guest management.

I’d ask my supervisor to talk to the IT department on this. Even if your IT department is one guy, and you use a different mail system, there’s bound to be some kind of resource calendaring they can implement for you.

Post # 6
Member
410 posts
Helper bee
  • Wedding: September 2014

I’ve never been a receptionist, but I’ve been an “administrative assistant” which is pretty similar. I always felt looked down on and treated badly in the position. Basically you get paid crap money to do all the dirty work that no one else wants to do. It bites. Do you have an ambition to do anything else? Would you like to move up in the company you’re working at now, or go back to school possibly?

Post # 9
Member
4441 posts
Honey bee
  • Wedding: January 2013 - Harbourfront Grand Hall

@mrshoneybee:  There’s no firm calendar?

As for the cleaning up part, that’s just part of the gig.

Post # 10
Member
410 posts
Helper bee
  • Wedding: September 2014

I understand. Lack of respect is a big no-no in my book, one of the major reasons I hated my last job. Where I work now is much better, my supervisor is the sweetest woman I know! Maybe you can just express your feelings to your HR person or supervisor/boss, and see if they’d be willing to make a few changes?

Post # 13
Member
4441 posts
Honey bee
  • Wedding: January 2013 - Harbourfront Grand Hall

@mrshoneybee:  Wow, that’s insane!  I thought my office’s communication was bad!

I would let a higher up know that there’s a calendar and no one’s using it, they could at least email you to put it on the calendar.  Let them know that you think it’s hurting clients viewing of the firm.

Post # 14
Member
410 posts
Helper bee
  • Wedding: September 2014

@mrshoneybee:  LOL sorry, sometimes I read too fast  😉

I would speak up if it really bothers you, otherwise you’ll continue to be unhappy

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