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Annoyed with photographer, She just posted pics for a wedding after ours

posted 2 years ago in Photography
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    1.
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    921 posts
    Busy bee
    DaisyBride    June 1, 2009  

    Our wedding was 3 and a half months ago and I've been patiently waiting for our professional pictures.  Every time she posts a new set of pictures on her website, I try to figure out when that wedding was so that I can see how long they waited for pictures.  It has usually been around 3 months. 

    A new set of pictures were posted the other day and I did my usual weddingchannel.com stalking of them and discovered that their wedding was the week AFTER ours!! WTF!?!?

    Can anyone give me a logical reason for her to post these pictures before ours?? 

    I'm going to e-mail her to ask for an estimate on when ours might be posted.

     
    2.
    Member
    1,176 posts
    Bumble bee
    jhphi    January 1, 2008  

    Maybe the other bride has been harassing her to get them up quickly?  Squeaky wheel gets the grease, and all that?  Or maybe the other bride had it written in her contract that they must be delivered by a certain date?

     
    3.
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    Honey bee
    KLP2010    October 30, 2010  

    Are these in a proofing gallery or a blog post?

     
    4.
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    921 posts
    Busy bee
    DaisyBride    June 1, 2009  

    These are the proofing gallery pictures.

     
    5.
    Member
    4,199 posts
    Honey bee
    KLP2010    October 30, 2010  

    In that case contact her.  I was going to say if it was blog that sometimes photographers don't blog EVERY wedding, but I can't imagine finished a wedding from after another client.  I will say that there's times I have other events I have to finish first but it's things where I have 1 week for my corporate clients where my timeframe in bridal contracts in longer.  So yes, contact her and politely tell her you noticed X's pics were up already and were wondering when yours would be ready.

     
    6.
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    921 posts
    Busy bee
    DaisyBride    June 1, 2009  

    Thanks KLP, I have noticed some family portraits and things getting posted sooner but that makes perfect sense b/c it's a smaller project, it's just this other wedding that bothers me.

    I'll write her an e-mail.

     
    7.
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    350 posts
    Helper bee
    hellohellohello      

    I would contact her.  3 months seems like a really long time to wait for pics.  We got our proofs in 3 weeks.  Do you know if she is editing/retouching the pics for you?

     
    8.
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    921 posts
    Busy bee
    DaisyBride    June 1, 2009  

    Yes, she edits and retouches the photos and removes the bad ones.  Then she posts them.  We can ask for more editing at that time (Like, I'd love this one black and white...).

    I understand that since she is editing all of them first, it's normal to take longer.

     
    9.
    Member
    777 posts
    Busy bee
    lampshade127    March 27   Houston

    This happened with our engagement pictures and I was really bummed. They posted pictures on their blog of a couple who had their session the day after ours but it was at least another week before we saw any of ours. Eventually we got our pictures too but I totally understand where you're coming from. It must be something with how they choose to do work flow. Regardless, it's frustrating.

     
    10.
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    921 posts
    Busy bee
    DaisyBride    June 1, 2009  

    Ugh!!!  She posted pictures today from a couple who got married 2 MONTHS after us!!!  I've e-mailed her and I'm waiting for a response.

     
    11.
    Member
    921 posts
    Busy bee
    DaisyBride    June 1, 2009  

    So, she still hasn't responded to my e-mail but she has removed the pictures from her website of the wedding that occured 2 months after ours.  I didn't mention this other wedding at all in the e-mail I sent her, I just asked (very nicely) when we could expect to see our pictures.

    Weird eh?

    Do you think she maybe forgot us and id now trying to post ours before reposting theirs?

     
    12.
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    4,160 posts
    Honey bee
    krissycake    November 21, 2009   orlando,fl

    How strange!!

     
    13.
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    Buzzing bee
    cannotwait    February 1, 2009   TX

    that does seem like a really long time! 

     
    14.
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    2 posts
    Wannabee
    jagofoto    March 14, 2009   East Bay/Sacramento; We do travel!

    What does your wedding contract say? Read the fine print and see how much time she gives herself before she has to post them.

     
    15.
    Hostess
    1,426 posts
    Bumble bee
    Miss Burgundy    May 28, 2010   Southern California

    It might just all be an accident you know- maybe she was traveling and didn't have your files or something. I would keep trying to reach her though!

     
    16.
    Member
    921 posts
    Busy bee
    DaisyBride    June 1, 2009  

    UGH!!  It's been a week since I e-mailed her and she still hasn't gotten back to me!  I want to e-mail her again but I don't want her to rush through our pictures.  The pictures from the wedding that was two months after our have been removed from her site and not replaced.

    I really wanted to make parent albums as holiday gifts and there is no way that will happen now.

    I can't find the contract, I'm sure we still have it but it's buired somewhere in the wedding room, or what used to be our office.  We paid her in full on the day of the wedding (was this dumb?!?!). 

    I'm freaking out, what if she lost our pictures?!?!?!

     
    17.
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    36 posts
    Newbee
    Laura Pennace       New York, NY

    I would suggest just emailing her and instead of asking where your pictures are, or when you will expect to get them, maybe try asking her how they are coming along, or if there is anything she needs from you. Like somehow "trick" her into at least emailing you back with some sort of response. It doesn't seem like she's being too professional (it's not good to ignore a client!) but I doubt she lost your photos. It honestly kind of sounds like she may have had an "oh ****" moment. Do you have a phone number for her? I'd say just keep pushing for some sort of response, but don't get mean. If she responds and the answer is not what you want, then you can start to get a little more firm. But if you just send a "touching base," email, you might at least get some sort of response.

    Good luck!

     
    18.
    Member
    31 posts
    Newbee
    robinowenphotography    January 28, 2002   Maryland * New York

    As long as your photographer is within the time frame they gave you in the contract, I would not be upset. They may have different terms in the other contracts. Perhaps a quicker turn around time is required.

    Give them a call and ask how much longer it will be. :)

     
    19.
    Member
    921 posts
    Busy bee
    DaisyBride    June 1, 2009  

    So, after two e-mails and a voicemail from both my husband and I we finally heard back from her.  Apparently she was out of town b/c her mom had emergency surgery.  She said that she is working on our pictures 100% at this point.

    I'm still a little curious about why she posted pictures for a wedding that occured 2 months after ours and immediately pulled them down after I sent the first e-mail but at this point, I'm just glad she didn't lose our pictures and it working on them.  Hopefully I can see them soon!!

     
    20.
    Member
    3,340 posts
    Sugar bee
    Melissabegins    December 12, 2009  

    Good luck Daisy!  We are waiting for our pix, too.  Just a few pix on the blog - he said 8 days for a few blog shots.  It's been 16.  I didn't expect 8 until he suggested it.  I don't have a problem waiting, but when they give you a time line, or publish things way after yours first, it's very annoying.  Don't set the bar so high, people! OVERdeliver!

     
    21.
    Member
    921 posts
    Busy bee
    DaisyBride    June 1, 2009  

    Thanks Melissa!  I was totally fine with waiting until I saw those pictures from later weddings!

    I just checked and she started posting our pictures!!!  I'm so excited!!!

     
    22.
    Member
    26 posts
    Newbee
    lindleysphotography    May 26, 2003   Atlanta Georgia

    Maybe she is just taking extra time to make sure your wedding looks fantastic! Sometimes i can post an engagement session faster than a wedding day. Its nice to get the smaller sessions out of the way so that I know I can completely focus on the wedding I am editing.

     
    23.
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    4,199 posts
    Honey bee
    KLP2010    October 30, 2010  

    Oh good, I hope her mom is OK... glad though that your pics are coming online!

     

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