Annoyed with private jeweler

posted 3 years ago in Rings
Post # 3
Member
726 posts
Busy bee
  • Wedding: September 2014

I would go to the store and be as nice as posable but say that you need it before you leave town and were told it would be ready last week, and ask if there has been a problem (they ordered the setting but the wrong one came in for example).  If they try to blow you off just tell them you want it back and will take it somewhere else.  If you say you need it in two weeks they may feel they can drag it out, tell them your leaving in a week.   

But defenty go in person to figure it all out, and try to talk right with the jeweler 

Post # 6
Member
1261 posts
Bumble bee
  • Wedding: May 2014

I feel your pain…..I went through a similiar experience but with a chain store…not a private one.  My story is long….so I will keep it as short and sweet as possible.  DH bought me a beautiful right hand ring….had to send it out for sizing, I was told it would take 3 weeks to size it…but they couldn’t give me a date it would be done?? 2 1/2 weeks later I heard NOTHING…I called, they couldn’t tell me when it would be done…etc, etc.  Finally get it back…something else goes wrong with it, I bring it to them..they can’t tell me once again how long it will be gone. I leave it with them…hear nothing for almost 2 weeks, call them, no one knows what’s going on with it…someone is always telling me it’s going to be another week, etc etc….blah, blah, you get the idea.

If I was you this is what I would do….call them and tell them you need the ring done and completed by a certain date (tell them when) if they can’t have it done for you by then you are just picking up the ring as is and you will take it some place else….period.  In my opinion it’s taking why to long to do what you wanted done with it.  Sorry you have to deal with that….good luck…hope you get it back just how you want it!

Post # 7
Member
726 posts
Busy bee
  • Wedding: September 2014

Aw sorry! I agree with @megan331979:  call them and give THEM a date you need it by. I would try and make it a week before you leave, I always worry things will happen so I do stuff asap to give leway time (which you did and look how long they are taking!) If your getting in town say March 8th and leaving for the trip the 15th, tell them you need it NO later then the 8th.

Can you e-mail and get something in writing? Or maybe have a parent go in? (if they know about you’ll be geting engaged soon, I just think with all this going on it is best to have things worked out in person and I understand your far away) 

 

 

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