- 7 years ago
- Wedding: March 2011
I used to sell full time on Ebay but it’s been years… but if I recall, this is NOT okay:
A seller cannot tell me “I will refund the rest of your money after you leave positive feedback….”
that is “feedback extortion”, yes?
And so, what do I do next?
Summary: bought shoes on ebay. Shoes were white in photo (white lace), listed as in good condition, barely worn, no issues.
Shoes arrive; they are stained yellow on the heel and back / sides, almost like a nicotine stain yellow color. Very obvious.
I go back and look a photos; not obvious at all. VERY faint maybe when I look close but nothing you would notice, maybe just lighting or something, and again, no mention in description. If there WAS obvious staining wouldn’t it be in the description? I mean, who sells “wedding shoes” as “good condition” with this yellow crap on them in spots? Again, NOW I can sorta see in pics, but before I didn’t notice and didn’t think I needed to get all hardcore and blow up the pics to look for this sort of thing, problems like that are supposed to be disclosed! At least that’s the policy I always followed as a seller!
Seller’s return policy states that they will refund your full amount (bid plus shipping) if they’ve made an error.
I write to seller, explain the issue, seller apologizes and says send them back. So I do. I get a refund of the BID amount only (shipping was more than the bid amount) and when I question the seller he tells me the above, that he has refunded me and is sorry I am not happy but that the pic shows this issue, and that he will refund the remainder after I leave feedback!
Um, no. Right???
I think he needs to refund regardless and feedback is a separate issue and up to me based on how he handles all this.
He tries to say (now) that the spots were visible in the listing, again, they were not.