(Closed) Any hotel employees? I have an interview tomorrow..

posted 4 years ago in Career
Post # 4
Member
3093 posts
Sugar bee
  • Wedding: June 2013

I worked the front desk at Best Western many years ago.

 

 

 

I can’t think of any special skills I had…personable and able to solve problems etc etc with examples.

 

I think having some sort of experience with diversity (however you define it) is important when working in the hotel industry.  At our particular site we had an entire house cleaning staff that spoke no English.  Luckily I had a little bit of Spanish skills that really helped me to establish relationships and also to get tasks done.  Additionally it would be expected you’d meet people from all over the world.

 

Multi-tasking is huge, you answer calls, check-ins, handle cash, make reservations, handle complaints, make recommendations…hrmmm

 

Post # 5
Hostess
11178 posts
Sugar Beekeeper

@sablemuse:  I worked in several boutique and higher end hotels and I can say that problem solving/complaint resolution with patience and creativity was one of my biggest skills. You will find yourself dealing with some of the craziest of complaints working in a boutique hotel. The more money pay for a night stay the more they critique and thus complain.

Multi-tasking is another huge requirement as you will be handling phones, check-ins and people walking up with questions all at the same time.

Do you speak Spanish? Another great skill and definitely puts you at the top. I was the only person at the time at the front desk that spoke Spanish…made me irreplaceable.

Post # 6
Member
1781 posts
Buzzing bee

Demonstrate some knowledge of the area. That includes attractions, restaurants and landmarks. Ability to problem solve is so important. Think of examples you can give where you turned a ridiculous situation into one where the customer walked away having had an amazing experience. How you come off in the interview will be very important. Display a personality you show guests! 

Post # 8
Hostess
11178 posts
Sugar Beekeeper

@sablemuse:  Examples are great, especially if they are with the hospitality industry (not necessarily hotel).

Also, for Spanish pick up some classes online or get a program to brush up on your skills. Heck, even have your FI force you to try. Even a little is better than nothing and you can use that to your advantage in this industry.

Post # 10
Member
4804 posts
Honey bee
  • Wedding: September 2011

@Treejewel19:  +1 about examples. I work retail, so not the same industry, but I know that any time I’ve interviewed for a promotion they LOVE to ask questions starting with, “Tell me about a time when…” So I’d start thinking now about examples of times you went above and beyond at work, had to handle a difficult situation with a customer or co-worker, learned from one of your mistakes, etc.

Post # 11
Member
232 posts
Helper bee
  • Wedding: March 2013

@sablemuse:  I agree with @baimee, make sure you have some stories to tell that demonstrate how you resolved an issue. I had an interview with The Westin (ended up choosing another non-hotel hospitality related job) and my interviewer asked me to tell her about a time when I had to deal with a particularly angry guest/customer and how I resolved it.

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