Anybody else have a hard time getting a hold of their vendors?

posted 2 years ago in Emotional
Post # 2
Member
1499 posts
Bumble bee

You need to start calling people and stop emailing. I would call and speak to the photographer yourself, set up a time to meet and sign a real contract guarenteeing your date and all the important details. Then call the invitation lady, and get that straightened out. How did you give a deposit without her giving you an estimate?

 

Post # 4
Member
303 posts
Helper bee
  • Wedding: June 2015

kmartinez:  yes!!! It is so so so annoying because our wedding is on a Saturday in June so those days obviously book so quickly. There are a few vendors that I’ll email and won’t hear from for weeks. I start calling them and leaving messages, but no response. One vendor I can NEVER get a hold of so I finally just texted her (in hopes that it was a cell phone lol) finally heard back. 

Post # 5
Member
314 posts
Helper bee

It’s funny how they stop answering emails after they have my depo$it…

Post # 6
Member
1248 posts
Bumble bee
  • Wedding: April 2014

kmartinez:  My venue co-ordinator was a nightmare. She was just terrible at responding to queries for information as soon as they had my deposit and when I finally did manage to get her to reply to an email she would not even answer the questions I had listed out properly. Happily on the night it was perfect and the venue did an amazing job. I was WORRIED though.

Post # 7
Member
1377 posts
Bumble bee
  • Wedding: August 2015

Our photographer has been awesome. He always responds within a week – usually within a couple days. However, we can’t get a single damn caterer to respond to us. It’s extremely frustrating. Florists we’ve tried to get a hold of haven’t been much better. 

Post # 8
Member
151 posts
Blushing bee
  • Wedding: April 2015

We had the same problem with a couple of vendors in the past.  We changed our venue because of it.

Post # 9
Member
332 posts
Helper bee
  • Wedding: Davis Island Garden Club

I have had similar issues and ended up going with a differnt caterer because of it. 

I think a week is more than enough time to return an email or phone call, anything longer is unprofessional and super annoying. If they are not answering your emails the. Try phone calls or vice versa. And I would recap your experience in the message or email. Something like “this is my fifth correspondence in four weeks. My save the dates are onhd because I have not heard from you and I would really appreciate a response ASAP”.

i think venders do this because for the most part brides are not returning customers, as long as they get your money what are you gonna do? Get another florist? Never book with them again? They underestimate the power of a bad review, make sure you share your experiences with other brides. 

Post # 10
Member
1466 posts
Bumble bee
  • Wedding: August 2014

kmartinez:  Most of our vendors have been wonderful and very responsive. 

There are two who stand out though haha… our cake vendor basically never returns emails, so we need to call her. It’s not a huge deal, but we booked our cake a year in advance so I just want to make sure she’s still coming! haha. And our rehearsal dinner venue, they are very weird about communication, but also very nice people, it’s not the hugest deal since it’s dinner for about 30 people. 

Post # 11
Member
90 posts
Worker bee
  • Wedding: August 2014

Yes.

Our officiant (destination wedding) is not responding to us…I’ve been having a great deal of anxiety about the whole thing as I feel that his role in our wedding is, you know, kinda important.

Sigh…

Post # 12
Member
244 posts
Helper bee
  • Wedding: December 2014

kmartinez:  YES!! we have contacted around 15 different caterers and only 5 have responded.. SO irritating.. and the ones that do respond don’t follow up with questions we have asked! UGH i get the frustration..

Post # 13
Member
1634 posts
Bumble bee

We had the same problem with almost all of our vendors. I run a small cupcake business and I get back to people within 2 days, which sometimes I feel bad that they had to wait that long!  Our venue was horrible, and always took 2 or 3 tries with set meetings to ACTUALLY meet with someone, no one was really interested in communicating with us until the time came closer. Once it was 2 or 3 weeks until the wedding, everyone was attentive (well, mostly everyone), but I wanted to have all the wrinkles ironed out before then! I think they’re just busy focusing on their “current” brides, and will shift to you when the time comes, but personally I think it’s bad business to do it that way.

Post # 14
Member
227 posts
Helper bee
  • Wedding: August 2014

I’ve been like that with our decorator.  It took a few calls and e-mail to get a hold of her just to make an initial booking with her.  Then at the meeting she admitted that she’s not that great at e-mails and her son usually takes care of it.  Of course I still have to e-mail her now and then to get a bit of a paper trail in case any details are missed and I have proof and also she said to e-mail pictures and things.

It takes forever for her to respond and when I do call her, her mailbox is always full and just have to wait for her to call  me back.

She promised she would e-mail me a copy of my invoice which I have not received.  She said she sent it already and it might just be in my junk mail but I have nothing.  I tried e-mailing and calling her but once again she’s taking a long time to respond.  It’s annoying!!

Post # 15
Member
767 posts
Busy bee
  • Wedding: June 2015

kmartinez:  I had this issue with a couple vendors both of which we cancelled because there is no way I want to be stressed when they are supposed to make it easier on you! 

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