(Closed) Anyone considered using Sergio Mottola for a photographer?

posted 6 years ago in Seattle
Post # 3
Member
1 posts
Wannabee
  • Wedding: August 2013

Hi there.  We hired Sergio Mottola after a photographer recommended him to us because that photographer had a conflict with our wedding date.  We really liked Sergio’s work so decided to pick him to do our wedding photography.  Our wedding was at the end of August.  Everything went great until after the wedding.  Initially, Sergio was just late in returning our email and calls.  We were concerned, but when he eventually got back to us, we were relieved.  However, after he missed his own self-imposed deadline for a delivery by late October, we tried to get back in touch with him and he began a long habit of not responding.  He responded one more time to a call my husband made to him letting him know that we were anxious to get the photographs so they could be used on a family Christmas card.  He said he would deliver them the following week, but that did not happen.  Weeks and weeks went by, with emails and calls put out to Sergio.  I even told him that my parents were going on their first vacation ever and seeing family members for the first time in decades that they wanted to show our wedding photographs to, but that did not move Sergio at all to even respond, much less give us even the proofs from our wedding.  More weeks had gone by and my husband and I both emailed and called Sergio, but our calls were avoided and our emails were not returned.  We had signed a contract when we hired Sergio which was Sergio’s form.  The delivery period was spelled out in the contract by Sergio himself and stated  “Photographs will be delivered via online proofing 4-7 weeks after the wedding date.”  

Nearly three months after our wedding (after nearly 12 weeks later…that’s 5 weeks beyond his 7 week max delivery date!), in mid November, Sergio sent us 46 photographs with a note letting us know that the rest would follow “soon”.   Since then, we emailed, called, texted, and Facebook messaged Sergio, but have not heard anything back from him in a month and a half.  And despite not emailing us or calling us back, he took the time to remove a message I posted on his Facebook wall asking him whether we would receive our photographs soon.

He emailed us recently after months of not responding and told us that he would deliver them by 1/4/14, but it is now 1/14/14 and have not heard a word from him and he has continued to ignore our messages.  It has now been almost five months since our wedding and all we have are 46 photographs.  

As you can imagine, a wedding is something not to be taken lightly.  It is one of the most important days in many many people’s lives – the bride and groom and all the family and friends who spent the time to come and support the momentous occasion of uniting two people.  We felt that even if the photographs were not ready, Sergio could have at least communicated that to us rather than ignoring our messages in such an unprofessional and inappropriate manner.  As of today, we are still waiting to hear from Sergio and to receive our photographs.  

If I had known this going into choosing him for such an important occasion, we would have stayed away completely.  This whole experience has been a nightmare for us and all we can hope for is that it resolves itself as soon as possible.  

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