Post # 1
This past weekend while visiting my family in Colorado my step-mom, sisters, and I went out wedding/bridesmaid dress shopping. Our first stop was at a boutique and the second stop was at a David’s Bridal.
The first place, Wedding Treasures in Castle Rock, was nothing short of perfection. We happened to get the place to ourselves, the girl who helped us, Ashley, was wonderful, and I found THE dress. It was perfect in every way, I felt and looked amazing in it and lo and behold it was the first dress I tried on! BUT… I didn’t want to jump the gun so I got the dress info and still went to my appointment at David’s.
What a complete 180 from the boutique! First off it was busy and our bridal assitant was helping other brides, this was entirely understandable so that was not a problem, the problem was that she kept pushing the sale the entire time! It was pretty evident I was not loving the dresses I was trying on and yet she kept pushing, despite saying to me at one point “you don’t seem to be having any fun.” I wasn’t! I felt bombarded! I felt like she was trying to sell me a used car not a dress! I finally found one I liked but the bride next to me also wanted to try it on, which was fine, but this made the girl sell it even harder and kept going “doesn’t it look great on both of you? ok so we’ll order it in your size then?” NO! I finally had to say look I am torn between another dress elsewhere and we’d like to go to lunch to think it over. Then she started in badgering me about the other dress and it’s price and went about trying to find something that was comparable all while still pushing the dress I liked. It was so crazy! Finally we are able to convince her we need to decide outside of the store because grandma was hungry and she’s like ok, let’s set up a follow up so you can come back and buy the dress! What?!!?
Needless to say I did not end up coming back and it made me want to buy the other dress even more. I called back after we decided I should get the other dress and after asked why I was canceling the appointment, because I went with a different dress, the woman on the other end HUNG UP THE PHONE ON ME!!!!!
I had planned on getting my bridesmaid dresses from David’s but will now be looking elsewhere. I made sure to send them feedback on the experience and let them know as much too.
Has anyone else had an experience like this at David’s? And adversely, has anyone else had a great experience?
Post # 3
I set up an appointment and was never contacted… I called I emailed I called again and then I gave up… they must not have wanted my money? Oh well I ended up finding nicer bridesmaids dresses than anything I’ve seen on their site anyway.
Post # 4
I guess I got lucky because I had a great experience at David’s. I walked in, no appointment, was attended to fairly quickly, got to try on the dresses I liked and walked out with one that day. My consultant was super nice too. She didn’t hover and wasn’t pushy at all, but she was always “there” if that makes sense.
Post # 5
I had an amazing experience. My consultant was amazing – he actually listened to me! He’s the one that ended up pulling the dress I bought and he remembers me every time I go in there either for alterations or with bridesmaids, etc.
I think it entirely depends on the consultant you’re with. I had the same type of experience you did, but at Alfred Angelo – she was all high pressure and about the sales…not about listening to me. It sucks, I know…I’m so sorry you had to deal with that.
Post # 6
Sent from my Android
i hate DB!! Im sorry yoy had such a bad experience with them…i went through the same thing. I will never ever shop their again! Happy you found your dress though!
Post # 7
Oh dear….I’m glad you were able to find great service at the other place! I have only had good experiences with DB here in TO. I’ve been 4 times (I keep trying on the same dress but can’t seem to pull the trigger although it’s beautiful haha) and have had a friendly, non-pushy consultant each time. My 3 BMs and I went to look at dresses and had GREAT service, liked one of the dresses, but weren’t pushed to order (we didn’t order anything yet, but we will). It must just depend on the location!
Post # 8
I think because it’s a chain store, it will be very hit and miss experiences on DB. I’m sorry you went through this.
Post # 9
I had terrible experiences at DB too. Once when I was shopping, once when shopping for my BMs and once shopping for a friend’s wedding dress. All three time we had terrible customer service and a pushy sales assistant. The final time, we were walk-ins on a weekday morning when they were dead slow and the snotty girl at the front desk gave us a bunch of crap about not having an appointment.
Yeah. I’m glad I never bought my dress there. Screw DB, seriously.
Oh, and the ridiculous amount spam e-mail and snail mail I got from them was So annoying. I hate companies that sell your information.
Post # 10
I’ve been to probably 8-10 stores, including DB. I got poor service at about half of them, including DB. But I think it’s easier to lump DBs together- I’d say that half the time brides have a good experience at DB and half the time they don’t, so in the end it’s probably just the same as going anywhere else. The difference is that it’s a chain store so more people are going to discuss it since more people have been to some DB, rather than a little individual shop in one town.
I’m sorry you had such a bad experience though, some salespeople are just really pushy. They make commission so obviously they want the money, and some apparently aren’t very good at making the customer happy too.
Post # 11
I have never been a fan of there dresses. I was along with one of my friends when she was trying on dresses and thought that most of the dresses at other places were higher quality and you still could find stuff that was affordable.
Still there were a few dresses there that I wanted to try one. (Specifically two of there Galina dresses) So we ended up making it the last appointment of a busy day of dress shopping. My consultant was super anoying. Every dress that I tried on she wanted to know specifically what I didn’t like about it. I really don’t want to say to the cunsultant I feel cheap in this dress, the lace is really chuncky and other things just bashing DB dresses. Plus when I asked about the two specific dresses that I wanted to try on she said the only size they had of one of them at the store was like a size 2 or something. Finally she mustered up one of the dresses in my size. It was a pretty dress, but I ended up purhasing a dress I tryed on earlier in the day.
And for a month or two I got phone calls at anoying times of the day when I was working from them reminding me of the horrible appointment!
Post # 12
I had a bad experience. Ugh. So, my alterations woman couldn’t speak clear English, which is fine, but made it difficult to communicate how I wanted my dress to fit, since it didn’t fit me at all. They wouldn’t just go ahead and order a dress size down from the one they put on me, which still would have been big. So, I make my alterations appt. after picking my dress, go in, have it pinned, etc. then go back to pick it up after it’s been altered for my “final”. We paid $350. for a bustle, a hem, and for it to be taken in since it was way too big, along with double cups sewn in.
I go to my final fitting and it’s still huge! We paid all that money to get it taken in, and the woman didn’t take it in where I wanted it taken in. Instead she insisted on adding MORE cups to the top so it would fit me, but HELLO? I am an A cup, and could barely fill out the cups in the dress! and she wanted to add more? that would look ridiculous! it already looked stupid with so much padding and no cleavage, plus, you could see right down my dress since it didn’t sit close to my chest, it gapped. The woman in the alterations dept. said it was fine. I left.
I took my dress to a local place after going to my bridesmaids appt. there when the woman there in alterations said she could take care of it. Come to find out, the dress needed so much more work. The cups were sewn too high, I only needed one set of them, not two, it needed taken in an inch on each side, and the slip underneath needed altered so it didn’t create a visible line under my dress, since the DB woman told me to just fold down the top so it wouldn’t show at the back of my dress.
Overall, horrible. I would never recommend going, especially for alterations. I go to pick up my dress from the local store this Friday, and I’m pretty excited to see how it fits now. The woman there actually seemed to know what she was talking about, and was also astounded at what we had paid, for what HADN’T been done. I’m just relieved that they could fix it for me.
Post # 13
I had a bad experience too. The dumbass sales girl kept pushing their DB financing program WHICH WE DIDNT NEED AND WERENT INTERESTED IN. I told her this 4 times….I told her to pull one of every style of dress (meaning, ballgown, a line, trumpet, ext) since I hadn’t tried anything else on before and she only pulled me ballgowns and some ugly satin dress. The last dress I tried on was the best..I guess..and it was one that my Maid/Matron of Honor pulled. I told her also that we were not buying today and she walked off in a huff and never came back. Needless to say, I went elsewhere for my dress.
Post # 14
@phoenixandstars: UGH! That stinks! I had a great experience at DB- but I think it’s just like any other place- it all depends on your consultant.
Post # 15
I just put up a post about DB alterations… Can anyone shed some light on me??
Post # 16
I had a good experiance when I went.. but then when I went back with my bridesmaids the same consultant was much less friendly and very pushy