Post # 1
I have been having a lot of problems with vendors not getting back with me. I completely understand that it is wedding season and I don’t expect an email back right away. Even a couple days is fine. But after 7, 10, 14 days, I am starting to get really frustrated! I usually have to send more than one email before I get a response, and for a few of them I still haven’t gotten one! Even a few of the vendors that we have already booked (venue, photographer, etc) take several days to get back to me. I love them and am so excited about working with them, but this is really starting to bother me. I have told them that I can be reached by phone if that works better, but still nothing!
So…is there a polite way to let them know that I am frustrated that I can’t seem to get ahold of them without offending anyone?
Anyone else had/have this problem? How did you handle it?
Post # 3
Eh, whenever I contact someone and they don’t get back to me within a reasonable time, read: 2-3 business days, I decide not to use them. The problem is when you have actually signed a contract and paid and they don’t get back to you. Well, maybe they think that because you still have time they want to concentrate on the ones who are getting married right now.
Post # 4
I’ve given up email and just call everyone now.
Post # 5
I have a huge problem with this. If I want their business and they blow me off, I find a new vendor. I had a carriage service ignore FI- and we were sure we wanted them. I have no tolerance for it! I did have one other vendor write me an email and say, after never getting back to me when I sent an inquiry, “I haven’t heard back from you since you sent your first inquiry.” Ugh, he was the one who never got back to us…
Post # 6
Our potential officiant won’t call us back! It’s pretty annoying.
Post # 7
@mrsv -Ours took forever to get back to us, and he was the one who finally sent me the weird email.
Post # 8
some of mine are fabulous…photographer, amazing.
DJ not so much.
My travel agent takes the cake though….she is like glued to her blackberry and at like 1am I get simple answers.
Post # 9
YES!!! I emailed a cake baker late last month. No response. I followed up a week later via email. No response. I show up at the shop a week later, met with the baker who showed me samples and promised to reply to my email with quotes. That will be 2 weeks ago tomorrow. I still have not heard anything. It’s not like I was asking for design feedback or flavor suggestions. I was merely looking for a price quote so that I can finalize my budget.
It is too bad because they are a local bakery and often like to support local businesses. Their desserts are amazing but I wonder about their reliability. I will give it one more attempt and if there is still no response I am taking my business elsewhere and updating my Yelp review.
Post # 10
We really struggled with this too! We did end up not using two different vendors because of their unresponsiveness — we perceived that as a red flag.
Post # 11
I think three business days is more than enough time.
Post # 12
Wow. The theme of my life for the last eight months is “problems with vendors not calling/emailing me back.” It’s driving me crazy. I work in an industry where if a client calls or emails you, come hell or high water, you’re going to get back to them that very same day. I don’t think I’ve ever let the sun set on a client call or email in my life. So yes, my wedding vendors are driving me nuts. Especially the ones who won’t give out their phone number, so you HAVE to email them. Gr… I don’t really have any advice, other than to share in your misery.
Post # 13
Well it is so great to know that other people are having the same problem! My finace and I are thinking the same thing- “Don’t these people want our buisness?”
And I agree with bRooklynRocks– it seems like once we book someone they feel that they already have our buisness so it doesn’t matter. Arghhh. Thanks for sharing- makes me feel much better!
Post # 14
We’re planning a destination wedding in Savannah GA, and I contacted a wedding planner there. We spoke on the phone on a Monday and she said she would email me a quote the following day… That was almost two weeks ago. Needless to say, if I ever hear from her, I will not use her. I understand this is wedding season, but I need a planner whom I can depend on and who has the ethics to follow-up as promised.
Post # 15
Our florist takes MONTHS to reply. I even made a post about them: http://boards.weddingbee.com/topic/i-hate-our-florist. Every single other vendor we have replies within 6 days, with some of them responding within hours. I have no real suggestions on how to deal with the slackers, but I totally feel your pain. And honestly, “it’s wedding season” is not an excuse, especially when a lot of other vendors, also during wedding season, manage to respond promptly.