Appropriate amount of time for landlord response?

posted 3 years ago in The Lounge
Post # 2
Member
1867 posts
Buzzing bee
  • Wedding: March 2013

Did you guys also call him? I think it’s worth it in this kind of situation (although I think texting a picture to show the severity of the issue is totally fine).

Post # 3
Member
1259 posts
Bumble bee

If you texted last night, I would follow up with a phone call this morning. Something like that the landlord should be getting back to you to ask permission to come in right away to have a look for himself and a pest control person to assess the damage.

I’ve always had pretty good landlords that are on the ball with things, the one we have now..ehh, not so much. So I find myself continuing to make requests for big things until he pays attention. I’m paying enough in rent and that IS their job to keep the apartment/unit maintained. 

Post # 4
Member
42546 posts
Honey Beekeeper
  • Wedding: November 1999

nixietink:  There isn’t anything a landlord could do about termites at night. Certainly he will want to address the situation if he doesn’t know about it already, but it wouldn’t warrant an emergency visit by the exterminators.

Termites do cause damage, but it is slowly over time.

The speed at which I would expect a response from the landlords would vary with the problem. A leaking hot water tank is urgent. Termites- not so much.

Post # 6
Member
1737 posts
Bumble bee
  • Wedding: December 2014 - 13th ~ TN

nixietink:  Yes, I would follow up with a phone call. Remember, not everyone (especially older genrations) texts.

Post # 8
Member
1867 posts
Buzzing bee
  • Wedding: March 2013

nixietink:  I definitely get texting in the evening, but I’d call now that it’s day time and follow up on the text. Maybe he didn’t see it, or he’s figuring out how to deal before he gets in touch.

I think urgency is such a subjective thing – like flooding, definitely emergency, whereas pests… most people would probably figure a few extra hours won’t be the end of the world, even if it’s gross.

Post # 9
Member
6279 posts
Bee Keeper
  • Wedding: October 2013

he should call back within 24 hours,

Post # 10
Member
6034 posts
Bee Keeper
  • Wedding: October 2014

I usually allow 24 hours to respond to a call and 72 hours for email but I wouldn’t use texting as a landlord-tenant communication.  If the issue were more urgent— like a broken water heater dumping water everywhree– I would expect a reply within 4 hours. But termites, in most cases, the damage is already done and there is really no difference between treating it immediately or waiting for next week.

Post # 13
Member
2174 posts
Buzzing bee
  • Wedding: November 2012

24 hours is appropriate.  If it was an emergency, I’m sure he’d have expected you to call.

Post # 14
Member
2253 posts
Buzzing bee
  • Wedding: September 2014

nixietink:  Did he find signs of live termites? Or just termite damage? If it was the latter, it’s possible that the issue has already been dealth with. Also, termite damage progresses really slowly, so he may just be dragging his heels since it isn’t a truly urgent issue and it will require him to hire professionals and be costly to fix

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