I am hoping to bump this post up…I’m having some anxiety about my second dress fitting at RK Bridal this weekend 🙁
My experience buying the dress was great, Janice was so sweet and remembers me every time I come into the store and says hello. That’s impressive – I can’t imagine how many brides to be she sees on a daily basis.
Alterations at RK Bridal, however, have been the bane of my existence. I went in to try the dress on when it came in in October. I noticed a line across my thighs where you could see the lining underneath the dress, and pointed it out to the manager. My mom was with me, so she can attest to the fact that they acted like it was no big deal, they would just cut the lining, move it up so that the “line” was underneath the beading and you wouldn’t be able to see it.
Fast forward another month and one of my bridesmaids’ begs me to try the dress on for her, so I make another try-on appointment. I’m anxious to see if the line is gone, as they said it would be (they told me they were going to fix it the last time I was there so that by the time I came in for fittings it would be gone). Surprise, surprise, it is not. This time they tell me again, no big deal, we’ll fix it by the first fitting.
You can imagine my disappointment then, when I went in for my first fitting and -yep, you guessed it – the line was STILL there. Only this time I started to cry (I think I was just feeling emotional and frustrated – there is a language barrier and the lady was just looking at me blankly when I tried to explain the problem) so eventually the manager came over to talk to me about it. Mind you, this is Diane, the SAME manager who told me the previous two times that this would be no big deal to fix, only this time Diane tells me that for them to fix it, they will likely have to re-do the entire lining of the dress, which will cost an extra $150 on top of the $350 alterations cost.
Ummm, WTF? I seriously started bawling, trying to explain that their receipt says alterations are MAX $350, and an extra fee was never mentioned the previous two times, when I was told it would be an easy fix. I left that day in tears, being told that they would “try one other thing” before deciding if we had to re-make the dress’s lining.
So, that’s where I stand. I go back this Saturday, and I PRAY that the line in the lining is gone. I’m bringing a bridesmaid for backup this time…
I am still holding out hope that they will resolve the issue, and not charge me extra, and if that’s the case, I will recommend them to anyone I meet, and will blog/sing their good praises. But unfortunately until I go this week, it remains to be seen if they’ll get a good review or bad from me.