Post # 1
I’ve had to get rental cars a couple of times in the last couple of years when my own car has been in the shop. The insurance companies and the one time the dealership paid for my rentals were all through Enterprise. The experiences weren’t necessarily bad ones, but I just don’t trust those places not to find a way to screw me over. Honestly, if I didn’t need a car of my own during those times, I would’ve just shared DH’s.
DH has been in Las Vegas for a trade show. Stupidly, when I booked the rental car, I went with Dollar because it was the cheapest. From what he described, I don’t think the car was actually safe to be driving, and the employees didn’t give a crap when he complained about it. They have an F rating with the BBB, but so does Enterprise.
Who are you supposed to turn to for a good rental car experience, or is that even possible?
Post # 3
I’ve never had a bad experience with rental cars. However I learned what to do ahead of time.I used to travel for work. I turn down all extra insurance coverage, gas fillups, upgrades etc.
I also don’t fall for the line “We don’t have any ecomomy, mid size etc (whatever I booked) cars left. You’ll have to take this SUV” I respond that I will be staying at that counter until they find the car I booked as I am not going to be taking one of their gas guzzlers. They do this on purpose so a walk up customer, who is more likely to walk away if they only have expensive cars left, will also rent from them. When they realize I am not about to leave but will be holding up the line of customers behind me until I get my car, suddenly one becomes available. I am always courteous, just asertive.
Most importantly, I take pics of the car before I leave the lot. The pics are date and time stamped by my camera so I have proof of pre-existing damage.
Post # 4
@julies1949: Is there any particular agency you would recommend over the others? I’m done with Dollar. DH wants to be able to go to this trade show again next year, so I’m trying to figure out now how to avoid this crap happening again.
I also have to wonder if all of the car rental places at the Vegas airport are going to be crappy because so many people go through there that it’s next to impossible for them to not get customers. Therefore, none of them are going to give a crap about having good service.
Post # 5
I live in Canada and use National most of the time. I have however used Budget, Hertz etc in the US.
Post # 7
I’ve used dollar so many times and never had a bad experience. Knock on wood! I also turn down the gas fillup and insurance (your credit card should cover that). It’s only happened a handful of times where they offer the bigger car to me because they’re out of the one I booked, but I take it when they offer it because it’s a free upgrade and I’d prefer a bigger car anyway – I don’t care about the gas difference so much. Sorry you’re having a bad experience with dollar! Have you considered calling their headquarters?
Post # 8
@futuremrsk18: He’s going to call their headquarters on Tuesday. Luckily, we already knew not to buy the extra insurance and to fill up the gas ourselves instead of paying for them to do it.
Neither of us has ever encountered the bait and switch with them claiming not to have a car available in the same class, but now I know it’s something to watch out for.
Come to think of it, the last time I had to get a rental car for myself, Enterprise convinced me to pay $3.95 per day for road hazard coverage or something. They said if I didn’t buy that coverage and got a flat tire, that I’d have to pay for a new one. Did I not actually need that?
Post # 9
@strawbabies: Uhm, probably not. Check with your credit card company. Both my Amex and Discover cover almost everything I would need.
Post # 10
Ive only used enterprise, and we plan on using enterprise for our wedding/honeymoon.
A mid size car for 14 days is just over $400, which I think is decent.
The few times I’ve rented before I was never given a hassle about dings/marks that were already there. But I live in a small town where they are happy to get any business at all, so it works out for me.
Post # 11
I have never had a bad experience renting a car but I usually rent from Enterprise or Hertz.