Post # 1
Hi everyone, long time no see! My sweet husband and I were married nearly three months ago and had a wonderful day, but that’s a story for another post!
Anyway, and this is going to sound absolutely stupid (because it is), I just realized that we were significantly overcharged by our reception venue. While I remember looking over the receipt at the end of the night, we were a) intoxicated and b) in wedded-bliss-lala-land and definitely not paying close enough attention.
I came across the receipt today while cleaning out my wallet and realized that we were overcharged. I’m not talking a couple dollars, we are owed at least $2,000. They did not deduct the deposit paid and double-charged for the room rental (which I’d also already taken care of prior to the wedding). So, on top of that, we were charged tax and gratuity on an incorrect higher amount. At the time, I had just assumed our guests drank more than I expected but, in retrospect, I should have noticed.
Are we completely out of luck this late in the game? I had a good relationship with the general manager during planning and am going to write him an email tonight, but I’m curious if we have any recourse if he’s uncooperative. This is a popular venue and they literally have nothing but good reviews. If it were an option, I’d consider this an extremely expensive lesson in being more responsible with our money, but I simply can’t walk away from that much money now that I know. Has anyone dealt with a similar situation before? Please help! :'(
Post # 2
I think it can be resolved. Just give the GM a call and be polite but firm.
Post # 3
emtimme: Send a polite email noting that you just discovered the error and ask him to correct it. Include a scan of your receipt.
Post # 4
emtimme: I’d definitely say something. Calmly, like a PP mentioned, and if whoever you talk to cna’t help you – ask to speak to their boss, and their boss, and so on…
Post # 5
Also make sure you address it like it was a “mistake” without being accusatory. You’ll get further 🙂 Unless they won’t do anything, then get mean 😉
That’s what I do with literally everything from the cable bill to insurance, etc. and it works haha
Post # 6
Yep – definitely send a polite email about how you just discovered it – don’t accuse them of anything. I highly doubt a reputable venue would do that on purpose OR wouldn’t correct it to keep up their great reputation.
Post # 7
emtimme: You can totally address this with them and i’m sure they’ll cooperate. They should have a record of your previous deposits etc. do you? include that as well (if you don’t have receipts then get a bank or credit card statement showing the transaction). I’m sure it will just be a case of checking those, re-adding and refunding you the extra charge!
Worst case scenario follow it up as high as you can go and if you don’t have any luck, get some advice from the ombudsman in your state, they’ll know exactly what you can do and what your options are!
Post # 8
Thank you all for taking the time to provide such kind, helpful advice! I went ahead and wrote an email so I could attach the receipt and lay it all out clearly–I think I would’ve had a hard time explaining myself over the phone. Hopefully he’ll feel as bad about this error as I do and help to make it right!
Post # 9
emtimme: Thanks for updating! Good luck!
Post # 10
emtimme: Any update now? I’m just curious if you got your money back.