Are we screwed? Huge wedding reception blunder–need advice!

posted 2 years ago in Money
Post # 2
497 posts
Helper bee
  • Wedding: August 2014

I think it can be resolved. Just give the GM a call and be polite but firm. 

Post # 3
42166 posts
Honey Beekeeper
  • Wedding: November 1999

emtimme:  Send a polite email noting that you just discovered the error and ask him to correct it. Include a scan of your receipt.

Post # 4
2455 posts
Buzzing bee

emtimme:  I’d definitely say something. Calmly, like a PP mentioned, and if whoever you talk to cna’t help you – ask to speak to their boss, and their boss, and so on…

Post # 5
2455 posts
Buzzing bee

Also make sure you address it like it was a “mistake” without being accusatory. You’ll get further 🙂 Unless they won’t do anything, then get mean 😉

That’s what I do with literally everything from the cable bill to insurance, etc. and it works haha

Post # 6
4965 posts
Honey bee
  • Wedding: June 2014

Yep – definitely send a polite email about how you just discovered it – don’t accuse them of anything. I highly doubt a reputable venue would do that on purpose OR wouldn’t correct it to keep up their great reputation.

Post # 7
1136 posts
Bumble bee
  • Wedding: March 2015

emtimme:  You can totally address this with them and i’m sure they’ll cooperate. They should have a record of your previous deposits etc. do you? include that as well (if you don’t have receipts then get a bank or credit card statement showing the transaction). I’m sure it will just be a case of checking those, re-adding and refunding you the extra charge!

Worst case scenario follow it up as high as you can go and if you don’t have any luck, get some advice from the ombudsman in your state, they’ll know exactly what you can do and what your options are!

Post # 10
1473 posts
Bumble bee

emtimme:  Any update now? I’m just curious if you got your money back. 

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