Are you kidding me? Venue frustration.

posted 2 years ago in Venue
Post # 2
16 posts

I can understand your frustration. Communicating is very important in any situation but especially with wedding details. I say step back, take a deep breath & ask yourself this.

-Do you love this venue?

-Is it perfect for your wedding?

-Is the price right?

If you said yes to all of those questions I say give them another chance. Since the other woman that gave you a terrible experience is now gone wipe the slate clean. When you have the chance to speak to this new manager give her the expectations you are seeking. Give details of what you’ve experienced and that you are very disappointed but dont want to change venues. See if she can reassure you that THAT is the place you should hold your wedding. If she cant change your mind for the better that I say start looking again. 8)

Post # 4
88 posts
Worker bee

I agree with the pp, and I totally feel your pain!  My venue has switched names/renters/what have you 3 times since I signed the contract and NO ONE told me!  Which at this point, means my invites are wrong.  I too am not happy.

But, like she said, have her convince you that she wants your business, maybe see if you can get a discount or something added to help you feel better.  I wouldnt recommend walking unless you absolutely have to, because October is not very long from now, and you would most likely have an issue finding somewhere else.

Post # 6
2892 posts
Sugar bee
  • Wedding: May 2015

msfreemis: When people leave, it’s typically not their responsibility to mention it to clients. In fact, most companies prefer that future plans aren’t discussed with clients. That said, the venue should have proactively communicated to you that a change was taking place. 

However, vendor management is also something that is missing here — the contract should include what you agreed on, so I don’t understand why you had to get bridezilla. There should have been ways to escalate your issues (and maybe these issues you experienced are why she’s no longer there). 

If there’s so much bad blood, start thinking about a plan b in case the new person doesn’t work out. If they do, it will be like a breath of fresh air. 

Post # 7
88 posts
Worker bee

If you can swing doing something at home, or your parents home, it may be good for you.  Does that sound more appealing to you?  Do what feels right!

Post # 11
721 posts
Busy bee
  • Wedding: October 2014

i went through a similar, but crazier experience. where after the event coordinator quit and i found out a month later after not recieving any emails or phone calls back from our local DJ. the owner then tried to charge us more and have us sign a new contract, i said absolutely not and i got my deposit back and ran to another, better venue. errgg it wasnt fun!

Post # 12
1466 posts
Bumble bee
  • Wedding: August 2014

msfreemis:  I can help! I was totally in this situation, except it happened a year before my wedding so it was a little less time sensitive. 

My cousin is a professional wedding planner and she kept me calm. She said this happens all the time at hotels, resorts, and wedding venues. Have no fear! And it ended up working out awesome, our new coordinator is SO PERFECT!

I say use your concern as leverage. We kept emailing and calling to say how upset we were with what happened so they gave us banquet pricing for the previous year. Worked out awesome! Now that you’ve asked to cancel, they might offer you something. If you feel like it’s enough, go for it. I have a feeling things will be fine 🙂 A lot of places are busy with lots of weddings. It sucks but the reality is that coordinators don’t have all day every day any time for every bride. 

Post # 14
1891 posts
Buzzing bee
  • Wedding: September 2014

I think she has been looking for work for some time already. Perhaps, she did not want the company to make more money and was awful hoping people would walk away. People can get very bitter when it comes to a job that they hate. You have no idea what was going on behind the scenes. In the end, she did not care about you, the other couples, or the job. You can’t change what has happened anyway. You can only work from where you are now.

I think that using your parent’s place as a venue sounds great! If money has become more and more tight, then go ahead and start planning again. I know the idea of this is pure torture, let alone the act of doing it. Stll, your parent’s will not play games. It will be more cost effective and I am sure it will come together faster than starting over at another venue. If not, then see if the new coordinator is going to be better. Also you are prepared to walk away, so the venue may be willing to meet your needs in order to avoid losing out on business. I am willing to bet that there are other couples who have already cancelled or intend to as well. I think that those two options are better than switching venues so close to the wedding… Good luck whatever you decide, and I hope it all works out. 

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