Artisan State Photo Album

posted 3 years ago in Photos/Videos
Post # 3
Member
10748 posts
Sugar Beekeeper
  • Wedding: February 2014

I got one! Their shipping wasn’t slow, it was actually quicker than the estimate they told me. And I’m very happy with the album. 

Post # 4
Member
66 posts
Worker bee

@Pinkmoon:  thats great to hear! do you have pictures of the album? is it a lay-flat one?

Post # 7
Member
178 posts
Blushing bee
  • Wedding: June 2012

I’m looking to order one from them too but I have the same questions. I’m just worried about the quality.

Post # 10
Member
1110 posts
Bumble bee
  • Wedding: July 2013

@PakiBee03:  I did a review of them here… I love my album!  Ordered 2/14, it arrived 2/25, which was actually a day earlier than they estimated (they gave me a delivery date estimate between 2/26-3/4).  11 days to create and ship the book to me was pretty awesome, IMO! 🙂 (I am in New Jersey, if that matters)

I didn’t have any experience with customer service though… didn’t need any, because everything was easy and worked out well! 🙂

 

I hope your book turned out well, if you got one through them!! I’m curious to hear another person’s take on their products?

Post # 11
Member
4382 posts
Honey bee
  • Wedding: September 2012

@Pinkmoon: what size did you buy and how many pages ?

Post # 12
Member
10748 posts
Sugar Beekeeper
  • Wedding: February 2014

nativedesires:  I got an 11×14 and it’s 26 pages if I remember right!

Post # 13
Member
4382 posts
Honey bee
  • Wedding: September 2012

Okay Thanks! I put my order in last night I ordered one square 10 x 10, one parent album which is automatically 6 x 6 square to match my original album, and one 8 x 6 portrait album. So I will be able to compare the sizes. I also used a discount code and received 50% off, they will watermark or stamp the back of the album for this discount. I will try to take a photo once I have them so you can see if it’s worth applying the discount to my future albums. Both square are 22 pages and the portrait is 20 pages. 

  • This reply was modified 2 years, 9 months ago by  nativedesires.
Post # 14
Member
5 posts
Newbee
  • Wedding: September 2015

Worst customer service ever! I called them 10 times a day for 7 straight days. I left a voice message every time I called (about 10 a day). I also sent out emails to them 5-6 times a day. Never one reply from customer service.

After 15 days of my books and product not being shipped I had my bank issue a dispute on the charges. This finally got the company to wake up and ship the items to me but there were major quality issues. Books were over-saturated in printing. The text on the spine on some books was centered in my design but when it arrived it was way off center and the cover was wrapped wrong. (If I can attach video and pictures I would).

The company does not list their physical address on their website or anywhere online. NEVER DO BUSINESS WITH A COMPANY THAT DOES THAT HAVE A PHYSICAL ADDRESS. It appears they are a china based company with a facade that US photographers and designers founded the company and run. Don’t let that fool you. It is all run out of China. The Chinese culture is known for not holding up to committed dates and not caring about good customer service.

I did some research and found some of their company email address outside of the one listed on the website. When you have problems contacting the company be persistent and send emails to all these addresses.

mail1@artisanstate.com (Noticed that my DHL Tracking info for my first order came from this email address) When the company would not reply to me I decided to try mail2, mail 3, mail 4 and so on. Emails successfully went through to mail1 – mail4.

mail2@artisanstate.com
mail3@artisanstate.com
mail4@artisanstate.com

My last order will be just that. I ordered a total of $2,200 for clients to give as Christmas gifts. The charge to my card was from Hong Kong. My bank gave me the number that the company lists with the transaction. It was an international 852 area code number. I tried calling and it was a non existent number.

Tried filing a complaint with the Better Business Bureau. They have no record of this company existing in the U.S.

Beware of this company!

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