Post # 1
My fiance and i have booked the most beautiful venue. We booked it back in December and we love it bc its right next door to our church.
Sometime in March they lost their liquor licence, which is great for us as they have agreed we may proceed buying and serving our own alcohol (way cheaper) but they have been giving us nothing but HELL since it all changed.
Now they want us to pay for another supervisor and want to charge us an extra 100.00 to use the bar. We have agreed that we will still hire two of their employees to bartend (even though we dont have to) and they said great! then when i am standing at the bar, which is right in the room we rented he says we cant use the bar! I was furious! WE talked about it and he finally agreed that he will remove the booze that isntmine and we may use it….a week later i get an email stating “As per our conversation you may use the bar at the cost of 100.00” ummmm no!! I realize the 100.00 isnt that much but its more the principle. When we signed the contract to use the room included their services for the bar, I realize they cant do that now but as far as im concerned thats not my problem and i should still be allowed to use it right?! Also when we signed it, it was agreed that since we are using two of their bartender and we are under 100 people we dont need a supervisor. After they lost their license all of a sudden we need a supervisor. I said I wouldnt pay for one and they agreed they would cover the cost of that (even though i am still hiring two of their bartenders)
Also…on the day before the wedding, the firday. The place said they could have all the tables and chairs set up for 11:00 so that we can begin decoration etc. NOW (since they lost their licence) that said they won have everything set up till 4 or 5 in the evening…they said we could come by then but have to beout by 7:00!!!!!!!
I had planned on taking all my girls and mom to the spa around 5 so we could be home by 7 pr 8 to hang out and get a good nights sleep…i cant do it now cause they are jackasses??!! i dont think so!!
Im I totally out to lunch being upset about this? What can i do? I left the guys a message today saying I would like to have a meeting with him, my fiance and EVERYONE who is involved for the wedding on July 24, 2010 so we can talk about the contract, all get on the same page and figure out whats going on. I told him i am tired of him neglegating his responsibilites and adding fees on to everything when he feels like it and it needs to end now. I told him we will not be paying the 100.00 fee as we did not sign the contract to pay it. We will pay everything we owe and call me back…..
Post # 3
That really is terrible! The coordinators at my venue help with everything and always try to get things added for free. When my tasting sucked, he scheduled a meeting with his supervisors and the chefs!
Since your wedding is so soon it would be really hard to change venues, but I would definitely get everything settled in writing as soon as possible.
Does he have a supervisor you can talk to? I’m sure they would not want any bad reviews of their site.
Post # 4
That isn’t right of them. You signed the contract and gave deposits, so you should get what you agreed too. Even if they lost their license, they should still perform the services they agreed too in the contract at no extra charge. If anything, they should be giving you some money back since you aren’t using their liquor. If they won’t cooperate, I would say screw them all, buy your own kegs, barrells of ice and drinks, and a table set up with some liquors.
Post # 5
Thanks ladies. I havent heard back from the venue yet, but i did talk to the chef there who is much more accomodating but has little to do with the wedding as we have an outside caterer. He did however give me a number for the venues supervisor 🙂 so have called and left him a message…hopefully I hear back from someone soon.
Post # 6
So the venue called me back last night literally screaming into the phone that i am not appreciating what they are doing. He said “they” want him to charge us more and for other things but he is always fighting with them for me and making it less. He was yelling (literally SCREAMING) that i am not thank ful for that and there is NOTHING that will make me happy. I asked himto just minatian the contract and do what he promised when we signed the contract, he said things have changed since we signed the contract i December and they they lost their license. I basically told him that them losing their liquor licence is not my problem…it should not be effecting me and I should not have to pay more because of it.
Ugh…..he is supposed to call back today ladies….wish me luck!
Post # 7
I am not a lawyer, but I think if you have a contract that they NEED to honor it!!! I would decline to sign another contract. I know that your wedding is soon, but I would consider getting another venue, and getting any deposit back IF they will not uphold the contract. Maybe you can tell them that you intend to callthe Better Business Bureau and make a complaint. I wish you all the best.
Post # 8
It’s confusing to keep track of all the back-and-forth. I would sit down in person with your fiance, whoever is authorized to make decisions on behalf of the venue (the highest-up person you can contact), and the contract. Go through it line by line, discussing each point that’s under contention. Like, “point 1: set-up time”. Then write it out, get signatures all around, and you’re done. I don’t think you’ll get very far if you keep settling on verbal agreements, because they’re hard to hold up.
Post # 9
So after my yellling match the with vendor, they called back last friday and said i could use the bar for free (yeah) im still mad as there never should have been this argument and techinically it isnt FREE they just arent charging me MORE….grrrr…Im still not allowerd to use the ice machine or dhiswasher….but the bar is there now which is awsome.
Now we are paying two guys to open bottles of wine, beer and coolers…blah… 🙂
Thanks for all yout help though ladues!
Post # 10
Not allowed to use the ice machine or the dishwasher? Do these people actually want customers?! I’m glad they’re being * a wee bit * more reasonable, but this is some petty shit goin on. Do they know the internet exists, and places like trip advisor, and our good selves here? So weird.
Post # 11
Good luck with then! But good for you putting your foot down 🙂