At what point do you report an issue on Etsy?

posted 3 years ago in Money
  • poll: At what point do you report an issue on Etsy?
    Now : (8 votes)
    22 %
    After 2 weeks : (20 votes)
    54 %
    Later (I'll explain) : (9 votes)
    24 %
  • Post # 3
    Hostess
    7630 posts
    Bumble Beekeeper
    • Wedding: January 2013

    Have you looked into your agreement on Etsy? You can probably find it by going to the complaint section. You may have to wait a certain amount of time before you can file a complaint, I know this is the case on Ebay.

    Post # 4
    Member
    3044 posts
    Sugar bee
    • Wedding: September 2016

    i read it as the runners will be made in 7-14 days. Then shipped.The fact that you haven’t received them yet at 10 days is kinda understandable don’t you think? She’s a real person, not the shipping department of amazon.com! 

    Would you rather she was making your table runners faster or sitting on her email all day?

    I’d be anxious if I didn’t hear back/get product  21 days from the order date.

    Post # 5
    Hostess
    8680 posts
    Bumble Beekeeper
    • Wedding: October 2014

    If they were due to be done in 1-2 weeks.. then I would wait two weeds, and then allow another week or two for shipping.

    I ordered my save the date hearts, and the shop I ordered them from said they would take 2 weeks, 4 weeks later I had not recieved my package, so I contacted her. She had shipped them a few days earlier, and I recieved them a few days later.

    Post # 7
    Member
    3044 posts
    Sugar bee
    • Wedding: September 2016

    Okay, now I can see more about why you’re anxious. It would be one thing if she hadnt offered that but she did and her follow through sucks.

     

    from the POV of etsy though, I wouldn’t start a complaint until 21 days.

    Post # 8
    Member
    694 posts
    Busy bee
    • Wedding: July 2013

    @cml:  I’ve had two incidents with etsy where I have had to report them and actually never received my product. Personally (but sometimes I can be pushy) I would email everyday until the 14 day point then contact etsy. She may just be busy or not able to get to her email. With that amount they’ll probably ask you to call your CC company who would have to reverse the charges. Have you read others reviews about the seller? Has anoyone else complained about it?

    Post # 10
    Member
    694 posts
    Busy bee
    • Wedding: July 2013

    @cml:  Hmm ok well just give it a few days. Hopefully she is just super busy. I’m sure she’ll get them out to you and its just taking some time. Good luck!

    Post # 11
    Member
    3201 posts
    Sugar bee
    • Wedding: October 2015

    I would suggest waiting until the 2-week mark (the end of her production time) and then just FILL her inbox over the course of the week. After a week of no response, I would send a final email informing her you were taking it up with Etsy.

    Post # 12
    Member
    1157 posts
    Bumble bee
    • Wedding: June 2014

    Definitely wait until 3 weeks. If she said 1-2 weeks, she’s still within that time frame and I think it’s too pushy to start doing something now. She could just be busy. Yes, it would be nice of her to send an email saying she has had a surge in orders or something, but it’s not yet beyond the estimate that she gave you.

    Post # 13
    Member
    429 posts
    Helper bee
    • Wedding: June 2014

    I would wait the full two weeks. She may be busy. I’ve run into this issue with Etsy a couple times, and I know its so difficult to be patient. I would report at 3 weeks and if you paid through paypal, file a report with them also. 

    Post # 15
    Member
    957 posts
    Busy bee

    If it’s been 22 days and you haven’t heard a word from her, then I would definitely file a complaint. 

    It might not hurt to send one more email to the person and tell her that you are concerned with her lack of communication and if you don’t hear from her within the next 24 hours, you will be filing a complaint. 

    Just make sure that waiting another day won’t bring you past any limitation they may have on when you can make a complaint.

    Post # 16
    Member
    922 posts
    Busy bee
    • Wedding: April 2014

    I would sent another email saying specifically that you need to hear back from here with a timeline and let her know that you will file a complaint. Give it a couple days to get a response, and if you don’t hear back then complain.

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