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AT&T vs. Verizon

posted 2 years ago in The Lounge
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    1.
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    ReeandB72410    July 24, 2010   PA

    When my FI and I get married, what should I do about our cell service?  I have AT&T (not an iPhone) and he has Verizon.  I would like to combine our phone bills, but that means one of us will have to switch.  I am unsure which one is the best for our money, we both get service pretty much everywhere we go.   What do you think is the best service and why?

     
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    mrsmurraytobe    June 11, 2011   Atlanta

    Verizon for sure!!

    I had ATT forever, sinceI first got a cell phone at 15 and I just changed to Verizon on my FI's bill and I love it so much more. I had terrible service with ATT and with Verizon, it's so much better, especially with customer service. I really like the 5 talk plan where you can chose your own people, like the unlimited mobile to mobile. I like the options and prices better with Verizon, especially the family plan, and they have really good internet.

    I just overall like everything about Verizon and I'm so glad I switched to his.

     
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    lemondrop    March 13, 2010   Arizona

    I have Verizon and he has ATT, no real difference between the two for us except he has rollover and our families have Verizon so we talk for free on mine.  Neither of us sees the need to switch, plus its nice when we are out hiking or camping when one of us doesn't have service the other usually does. 

     
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    worcesterbride    August 15, 2009   live in NYC, wedding in Worcester, MA

    I had a terrible customer service experience trying to terminate my Verizon account so we could switch to AT&T (for the iPhone). On one hand, I'm inclined to say go with AT&T b/c Verizon was terrible to me. On the other hand, that means you might have to go through the same cancellation customer service hell I went through.

     
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    jslsbride62610    June 2010  

    Verizon really does have better coverage, but I like my iphone so we have ATT.

     
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    asunw    June 10, 2011   Southern Illinois

    Verizon for sure!!

    For us its a service issue, ATT markets in Southern Illinois but has horrible service here.  We own a boat and ATT doesn't work at all at the lake we go to.

    Other than that I'd say all cell companies are going to be the same.  I've talked to verizon customer service multiple times and they've always been helpful.

    I've added lines to my plan for small amounts of time and then cancelled and never had the problems @worcester is talking about as long as you're no longer under contract verizon has never given me issues and if you are under contract you just have to pay the fee which can be quite pricey.

     
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    MsMamaBear       Atlanta

    This is a problem I dread. My SO has Sprint and keeps trying to get me to go over to them...nope.

    I like Verizon. When I first got a cell phone back in the old days, AT&T a.k.a. Cingular didn't work for me. I lived out in the country and it only worked in the city. Still the same now. I recently, VERY recently had a friend visit me at my mom's house and her phone didn't work. Mine did. No, I dont live in that town anymore, but I like my phone working anywhere I go, even deep on the family farm.(Yep, it works there too.LOL

     
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    babyboo      

    No one can really answer that except for people that live in your area!

    For instance, I lived in Tucson AZ and had ATT (then cingular) but switched to Verizon because ATT doesn't really service AZ well. But then I moved back home to LA and I couldn't even get a cell signal in my own house! So we switched back to ATT and I'v never had a problem.

    Honestly, both companies have their issues, and a lot of people complain that ATT has terrible service but its more a matter of location.

     
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    tea       norcal

    i'm on verizon. been on since i first got my cellphone. at the time, it had the best coverage and rates for a national plan [since i was going between michigan and cali for school] than the others. plus, cingular and at&t [before at&t bought cingular] didn't get the same coverage on campus. i had friends who had them tell me NOT to get them. haven't had a problem with verizon and i can get coverage a lot of places.

     
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    redherring    September 11, 2010   Pittsburgh, PA

    All phone companies are equally evil/incompetent when used over a long enough period of time. In other words, stay with any of them for long enough and they'll piss you off. If you're not set on having a company-specific phone, I'd just flip a coin and go with one or the other.

     
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    worcesterbride    August 15, 2009   live in NYC, wedding in Worcester, MA

    To give a few more details, I was no longer under contract, but was the holder of a family plan that included my parents and sisters. I had a lot of issues terminating my line and transferring the plan to my parents, without terminating all of their lines as well.

    Then a year later, there was some kind of problem with my sister's line, and Verizon sent a collection agency after me. No bills, nothing, just all of a sudden I was getting calls from a collection agency about charges that were incurred after my name was supposedly removed from the account.

    Verizon refused to talk to me about it because their policy is not to talk to you about details once you have been referred to a collection agency. The collection agency said they had not been given any information, except that I owed Verizon $50. I just paid the $50 because the principled stand wasn't worth the hassle and the possible damage to my credit.

     
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    Miss Bella    October 15, 2011   Blue Bell, PA

    I think it really depends on your area for service!  I would say I think Verizon is better..we just switched to AT&T to get the iphone and we have had a lot of problems with dropped calls and echoing in the background..I never had these problems with Verizon.  You should price it out and decide which company has better service in your area!  Either way I think they are both good companies...But I do like Verizon better:)

     
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    yrret107    November 28, 2009   Seattle, WA; Married in West Chester, PA

    I know people who swear by Verizon and I swear by ATT.  I've had ATT for almost 10 years.  I've realized that if you have been with a company for so long, you learn their quirks.  People say Verizon has better service and I think ATT has pretty good service too.  My sister who was with ATT for a long time recently switched to Verizon.  I asked her how she likes it and she says it ok.  I think she just has to get used to Verizon's quirks.  She doesn't like that she doesn't have roll over.  She also said that sometimes she doesn't have service sometimes, even though the company says they have the best service.  I don't think there is such thing as having service 100% of the time. 

    ATT customer service is great.  I've always had good experiences with them. They take care of things when something is wrong.

    Now the DH had verizon and I have an ATT family plan.  So it was so much cheaper and more ideal for him to drop his verizon plan and hop on to my family plan.  ($75 vs $50)  It was a pain in the butt to cancel his verizon plan.

    What I would do is check out the prices and get the pros and cons of each plan.  Which one is cheaper?  What is the cancellation fee?  New phones (iphone?) Rates?  Minutes? Rollover  minutes?

     
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    tbk041710    04-17-10   Augusta, GA

    I used to have AT&T, and FI and I switched to Verizon.  I'm so glad we did!  Our service is so much better and our bill is cheaper. We have the Driod and love it. 

     
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    MrsDibs    April 16, 2010   Columbus, OH

    FI has AT&T for the iPhone and I have Verizon and we are having a similar problem/discussion. He agrees with me that AT&T's coverage sucks where we are and where we go (I agree with PP that it depends on where you are at), and likes that I pretty much have service wherever. The problem is that Verizon doesn't have good phones , which is super important to my techie geek FI. So we came up with a pretty good compromise, we compared Verizon's prices to Sprint and Sprint has a much more reasonable family plan for us (unlimited Data and text, 700 minutes, nights start at 7) and the phones on Sprint are better. He had Sprint before he went for to AT&T for the iPhone and his coverage was good pretty much everywhere. So both of us are giving up our carriers and going to a new carrier together. 

     
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    krissycake    November 21, 2009   orlando,fl

    I think babyboo is right, it depends on where you live concerning the coverage.

    I have had three carriers since moving to the U.S. in 2002 - Verizon, T-Mobile and at&t.  I have to admit that I am a little biased because when I first had Verizon, it was back in the day when plans didn't all include roaming (remember that) and I was burned bad by Verizon customer service after I received a triple charged phone bill that they expected me to cover, even though it was an error by one of their agents.  It was so bad that I ate that early-termination fee and never looked back.

    So then, I switched to T-Mobile, which I found to have excellent coverage and voice quality, but seemed to lack in phone (instrument) choice.  

    More recently, I switched to at&t when my T-Mo contract ended and now I have my iPhone.  I like the plan a lot, it's a reasonable cost for everything I get, but I do admit the coverage sometimes is less than desirable.  Hubby and I both have at&t and actually just kept our individual plans for now instead of merging them.

     
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    Bumble bee
    Bamboo    June 2010   Midwest

    Yep, look into coverage! I think all companies suck equally in terms of customer service and pricing.

     
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    Jessica22580    April 3, 2010   Charlotte, NC but Wedding is in NYC

    I've had both but have to say AT&T is the best!

     
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    lilyfaith    June 23, 2012   Lakeview, Chicago

    I have AT&T and have no problems with it. I never go over my minutes because I have rollover, free nights and weekends, and free mobile to mobile. R, his whole family, and my whole family have AT&T as well. I get reception everywhere I go, even places where people think I won't, so no complaints here. 

    (More bars in more cities.... haha, more people getting drunk? Sorry, AT&T humor! Seriously, it is, FFIL works for AT&T.) 

     
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    summerhill    August 21, 2010   Pennsylvania

    Personally, I love Verizon. I've been with them (and only them!) since I got my first cell phone back in 2000. I've done a bunch of moving and traveling, and almost never had any issues with coverage. I've had pretty positive experiences with their customer service too, and they've "bent the rules" several times to resolve situations when I had a problem with a phone (out of warranty) and things like that.

     

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