Average Vendor Response Times?

posted 3 years ago in Logistics
  • poll: How long does it take?
    Within 24 hours : (5 votes)
    33 %
    Within 2-3 days : (3 votes)
    20 %
    Within a week : (4 votes)
    27 %
    So slow it doesn't matter : (3 votes)
    20 %
  • Post # 3
    Member
    600 posts
    Busy bee
    • Wedding: March 2013

    Well, I have a thread you could look back on.

    Jeweller – 3 weeks to get a PRICE on a STOCK ring.

    Cake Lady – Contacted July 2ish. Still waiting on confirmation. Its now August 15.

    Florist – Contacted 5 months before wedding. She informed me that she would be in touch 3 weeks before the wedding to tell me what flowers I *could* get. I got a new florist instead.

    Basically I am of the opinion that almost everyone in the wedding industry is a flake. With the excpetion of our photographer. She follows up EXACTLY when she says she will and I appreciate her for it.

     

    Post # 4
    Member
    197 posts
    Blushing bee
    • Wedding: May 2013

    This was important to me and all my vendors ended up being great – response time was 95% of the time within 24 hours. I loved this one venue, but could never get a hold of their events coordinator on the phone and even then wouldn’t get a reply until 3-4 days later. Not very professional in my opinion. I like promptness 🙂

    Post # 5
    Member
    3633 posts
    Sugar bee
    • Wedding: June 2012

    We have a ton of basically any type of vendor you could think of in our area, so for the most part, they respond within a few days. I think the photographers tend to be a little slower (the really good ones) because they’re more unique, but for florists, caterers, etc. I got responses within two business days. I wouldn’t have considered any vendor that required additional followup from me. For example, if I filled out the Contact Us form and got some confirmation of receipt, then I wouldn’t give them a phone call either. If they don’t contact me back, they don’t contact me back. I was really happy with all my vendors and I think they are delivered on what they promised.

    Post # 7
    Member
    571 posts
    Busy bee
    • Wedding: June 2013

    @asianbarbie:  With the exception of our florist and musician, everyone else was usually very prompt with email responses (within 24 hrs). But to be fair, the florist worked only part time/seasonally and the musician was actually a university professor who performed at weddings occasionally.

     

     

    Post # 9
    Member
    8593 posts
    Bumble Beekeeper
    • Wedding: September 2013

    For the most part, people got back to me with in 24 hours or a day or two at the most.  When I was looking for vendors some took weeks or never even bothered to respond.

    If they didn’t respond or took a long time…I never hired them.

    The people I hired were very responsive from the beginning.

    So any emailing I’ve been doing recently since it’s getting closer to my wedding…everyone’s very responsive.

    Post # 10
    Member
    7654 posts
    Bumble Beekeeper
    • Wedding: July 2012

    @asianbarbie:  I would e-mail, and if I didn’t hear from them I would give them the benfit of a doubt and call. I would give them 1 day (unless it was a weekend) to call me back. I found while everyone was really good to work with via e-mail, the DJ was the hardest to get a hold of becuase typically DJs (at least these guys) have other jobs, so I understood.

    I’m actually glad I was persistent, but honestly, if you like a place more than others, I would call rather than e-mail.

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