- 6 years ago
- Wedding: September 2011
I recently used Showtime Entertainment for my photo booth at my wedding and had a terrible experience. Since all of the other reviews I have seen were positive, I thought it was only fair to post my experience. Maybe they were having an off day, but I am NOT happy with how my experience was.
I am very disappointed to report that although my service with Showtime was satisfactory up until the wedding, it did not meet my expectations at the wedding events or afterward. Our technician and the booth did not arrive promptly as we had discussed. He was nearly two hours late. After the wedding, it was discovered that he had called my cell phone (but really, what bride is going to have her cell phone on her the day of the wedding?) even though he had contact information for the event location. After the technician finally arrived, we never saw him again until we had to seek him out (he was outside) because the paper had run out. Then, we realized that he had not brought our album for guests to put their copies of the pictures in and sign as per our contract. He said that it wasn’t part of our package until he checked his paperwork and realized he was incorrect. He said it would be taken care of.
My mother called the office on Monday to follow up (the wedding was Saturday) and initially was pleased with the response. The woman she spoke to assured her that the money for the album could be easily refunded and also said she would discuss the situation with the owner. When my mother called back the following week after not receiving the check, she actually reached the owner, who knew nothing of our troubles. He also assured my mother that a check would be issued immediately. Four days later we still had not received anything and she called again, as she had to do several more times. When we FINALLY were given a PayPal credit (to me, not my mother as she requested), it was only after we threatened to call our credit card company to put a stop on the payment. All in all, my mom had to call seven times before we received our money back.
Throughout this headache, we have not once been given an apology for bad service or for bad follow-up. It has been a continuous process of being given the run-around. I had high hopes for this company after seeing their positive reviews, and my guests did enjoy the booth itself, but I warn any future customers to beware. The pleasure that we got from having the booth at our wedding is not worth the bad customer service both at the wedding and afterwards.