Awful Customer Service Story

posted 1 year ago in Rings
3958 posts
Honey bee

That really stinks. I feel bad for Mr. X though. He lost his commission (im assuming they are commission) and he has annoying co-workers.

2224 posts
Buzzing bee

I really think some people in customer service forget what they are doing and how easily customers can get offended. I know that when I am dealing with customers at my part time job I do my best to treat them as I want to be treated when I’m shopping elsewhere.

20494 posts
Honey Beekeeper

What a bummer! I hate it when customer service people make me feel like I’m a burden just for shopping in their store. Don’t get me wrong — CSR is a tough job. But as a customer, I don’t want to feel unwelcome. :(

1860 posts
Buzzing bee

@Bostongrl25:  +1. sounds like Mr. X does an awesome job, and it sucks that his other coworkers ruined this for him.  I would have done the same thing as you though, OP.

4867 posts
Honey bee

She might have just been trying to make sure that whoever ended up helping you that day knew that the commission should go to Mr.X – I have some co-workers who will not hesitate to steal a sale (and we’re not even on commission! But they do track our sales so people still do this) unless it is made super crystal clear that someone else already spent a really long time helping the customer and deserves the credit. But it sounds like the way this lady went about it was totally tactless, that is annoying. You’re spending a lot of money, of course you want to take your time and make sure! 

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