Post # 1
Hi everyone! I just wanted to share my customer service story when I was upgrading my diamond a few weeks ago. Initially, I went to Jared’s because they offered me what I paid for with my original center stone and I wanted to see what they had to offer in a better quality, larger stone. My friend and I were in there for around 2 hours because I wanted to make sure the diamond I commited to, was the one I wanted forever (as I don’t want to upgrade again). The man helping us, let’s call him Mr. X, was VERY helpful and fun to work with. Not only was he patient and kind, but also educated us on the diamonds and what would be best for what I was looking for.
The next day, I decide to bring my other friend to look at the stone I loved, and the first remark I hear from a sales associate is “Um…hey _____, can you help her? She was in here for HOURS with Mr. X the other night.” I honestly brush off the comment at first, and ask the sales lady who she was addressing to show me the diamond I was planning to purchase but not only was she also rather rude and unhelpful, but I hear in the back that same lady talking to another associate saying, “Oh yeah…she was literally in here for HOURS and HOURS with Mr. X.”
I abruptly told the lady helping me, “Thanks.” and my friend and I left.
Not only did I NOT get my diamond from there, but I also wrote a review online about it. I was offended and embarrased.
So I ended up going back to the place I originally purchased my ring from, and the staff was helpful and patient as well.
Good job Jared, way to lose a customer!
Post # 3
That really stinks. I feel bad for Mr. X though. He lost his commission (im assuming they are commission) and he has annoying co-workers.
Post # 4
I really think some people in customer service forget what they are doing and how easily customers can get offended. I know that when I am dealing with customers at my part time job I do my best to treat them as I want to be treated when I’m shopping elsewhere.
Post # 5
What a bummer! I hate it when customer service people make me feel like I’m a burden just for shopping in their store. Don’t get me wrong — CSR is a tough job. But as a customer, I don’t want to feel unwelcome. 🙁
Post # 6
@Bostongrl25: +1. sounds like Mr. X does an awesome job, and it sucks that his other coworkers ruined this for him. I would have done the same thing as you though, OP.
Post # 7
@Bostongrl25: I know. I felt really bad not going back in, but honestly…I felt really almost ashamed that I was in there so long by how the lady said it and then proceeded to continue to say it. Even after we had left, my friend was like, “Did you HEAR that woman in there? What if you had brought me in there to find something for MYSELF? I never will go there.”
@arsing89: I think thats true. But I live in an “upscale” type city and people here don’t treat others very well. Especially when it comes down to places like that. I have tattoos (everywhere) and when I go into stores such as Nordstrom, Jareds, or any “upscale” shopping stores, I def. don’t get the same respect I should. Even though I have a high paying job, am in school and educated.
@Gemstone: That’s exactly how I felt too, unwelcome. Which is ironic because NOBODY WAS IN THERE! They were all just standing around.
Post # 8
She might have just been trying to make sure that whoever ended up helping you that day knew that the commission should go to Mr.X – I have some co-workers who will not hesitate to steal a sale (and we’re not even on commission! But they do track our sales so people still do this) unless it is made super crystal clear that someone else already spent a really long time helping the customer and deserves the credit. But it sounds like the way this lady went about it was totally tactless, that is annoying. You’re spending a lot of money, of course you want to take your time and make sure!