Post # 1
Hello Bees!! I thought I would share a horrible experience I had with Kay Jewelers. I recently dropped off my original wedding set from 13 years ago to be resized, replated and have the prongs tightened. They called me 18 days after I dropped them off to let me know they were ready. I went in to pick them up and the woman handed me my ring…….one of my 3 stones (.5 carat) was missing. I looked down and I was speechless. She says to me…..”They look beautiful dont they?” Well…..no they do not. I hand it back to her and she is shocked. How did nobody notice the stone missing in the store that did the repair and also in this store when they took the rings back into their possession??? Not only that but they were sized 1/2 size off and there are spots all over the rhodium plating. I am so sad. These are my original rings and the sentimental value is HUGE. They are going to replace the stone, which was flawless and fix the other issues……..but this does not bring back my stone 🙁 I have been so sad since Monday when I went to pick up my rings.
Post # 3
This is exactly why I stay away from mall jewelers. 🙁 I am so sorry!
Post # 4
That really sucks. The jeweler I took my ring to to have it resized did a really shoddy job with it, and it’s just an awful feeling knowing someone was so careless with something that means so much to you.
Post # 5
I work at a mall jeweler, and yeah I hate to say it, but I agree with @theshannondee. It’s one thing if it’s our merchandise so it’s completely replaceable, but I would never leave something of such sentimental value in the care of a mall jeweler.
Post # 6
- Wedding: August 2013 - The Liberty House
that is AWFUL, and there are so many stories like this that I will never go to a mall jeweler. I’m so sorry you found out when it was too late =(
Post # 7
@HomeschoolingBeeof4: WOW that sucks balls. I’m sorry you had such an experience! How could they have missed losing a HALF CARAT stone?? That’s terrible!
My original set is from Kay’s, and I do have to say I think customer service varies from store to store. DH got my e-ring in New Hampshire, I bought our wedding rings in Pittsburgh, and we got my first replacement e-ring (long story, not the store’s fault) in Cambridge, MA. All were from Kay’s, and I had great experiences with all of them. Every time a ring was sent out for sizing or replating it came back early and properly taken care of/fixed.
Just wanted to put it out there that they aren’t all bad – I know the chain gets bad reviews but I really do think it comes down to the individual store…heck, when I got my first replacement the store rep actually got on the phone with the insurance guy so he could make sure that the claim on my original ring would cover the replacement (which was also a slight upgrade)!
Again I’m so sorry that happened to you. They better replace that lost stone with another flawless one, and apologize heartily when they do it. Not that that addresses the sentimentality of losing the first stone, which sucks 🙁
Post # 8
Wow, that sucks. My set is from Kay and I’ve not had any problems. The problem isn’t with Kay (they don’t do the work), but with the company that they ship your ring to.
Post # 9
Oh, I’m so sorry your stone was lost (probably along with your trust), but so glad you noticed that while you were at their store!
Post # 10
They lost a half carat stone?! I’m sorry that you have go without something that was of supreme sentimental value to you, but I’m flabbergasted at the shoddiness of their work. Wow.
Post # 11
My aunt had a terrible experience after having her ring maintained by a mall jeweler….the entire diamond/head just FELL off. They did not back their work and she is out of luck after having the diamond for nearly 20 years.
Reputable private jewelers are the way to go.
@HomeschoolingBeeof4: I am so sorry about your diamond, that is heart breaking. I hope that they are able to return it to you in great condition just the way you wanted it.
Post # 12
Stay away from mall chain jewelry stores. They are way overpriced and try to sell low quality (at high prices) to the uneducated. But for repairs and work always go to jeweler that does it in-house, on the premises – not store that ships it off somewhere.
(To be clear I mean ” uneducated” as in most people / the general public – who don’t know a lot about gems and diamonds. If you are going to buy a diamond – do your research & homework – don’t let a salesperson sweet talk you.)
Post # 13
Aah!! That’s terrible! I hope they can at least fix the setting for you!
Post # 14
@HomeschoolingBeeof4: wait- you didn’t mention that you brought them in to be resized- you said rhodium and prong tightening— why were they resizing your rings then?
Post # 15
@MrsEME: “I recently dropped off my original wedding set from 13 years ago to be resized, replated and have the prongs tightened.”
Post # 16
@MrsEME: I did mention it. I lost over 2 ring sizes over the years so that was the original reason I went to the jeweler. The prong tightening and replating the woman convinced me was necessary. I have had more issues since…..a side stone was cracked as well. It truly has been a nightmare. I requested my ring back and will take it elsewhere to be fixed. I have a very sentimental attachment and just want it to be fixed correctly.