Post # 1
I recently went dress shopping with my sister, I had already seen both the Mori Lee 1862 and the 5108 online and knew I wanted to try them, luckily the shop we visited had both. From the moment we arrived and spotted the dresses I felt like the staff were unhelpful, I said how excited I was about trying on both Mori Lee gowns as I’d been drooling over them online for months and they said ‘Oh no that’s the Orla dress’ when I said ‘no it’s definitely Mori Lee 5108’ they looked at me like I was stupid and said they didn’t stock dresses using their designer name…despite the front door having a ‘registered Mori Lee stockist’ sign! I tried on the 1862 and it didn’t suit my figure, but the 5108 looked amazing and I decided to go with that, despite them adding a ridiculously expensive blingy belt and tiara which they assured me ‘made the dress’, I asked if I could take one pic on my mobile and was told not until I’ve purchased the dress, fair enough.
The following day I went back in to order my dress and the shop was very busy, I asked them to order me the UK size 10, as I had tried the UK size 12 and it was a perfect fit but I was planning to lose at least 1 dress size the next 5 months, the girl taking my details called her friend over and the two of them proceeded to try and convince me to order the bigger size as ”every bride says they’re going to lose weight and most don’t” and ”do I want to be stuck with a dress that’s far too small for me” and because they’ve advised me to get a bigger size they won’t take any liability if the dress arrives and doesn’t fit me(I was aware of that!)while I stood there completely humiliated trying to convince them I WOULD definitely lose weight while they looked me up and down and told me in a patronizing tone that Mori Lee dresses are ‘very small made’ and they’ve worked there for 15 years so they know what they’re talking about. I could understand if I was ordering a ridiculously small size for my figure but I only ordered one size down from the sample I tried and I know my own body and whether I’m capable of losing weight or not! On top of that they put £160 alterations on my receipt ‘just in case’ because ”you’ll need the hem shortened, modesty bone fitted on the bust and a bustle” without even discussing with me….I have no idea what a modestly bone is and thought my bust looked fine, the hem was only a few inches long which I will sort with heels and a crinoline hoop, and who says I want a bustle!? I left the shop embarassed and now un-excited about my dress.
Fast forward 3 weeks, I suggested my recently engaged friend go to to the shop where I got my dress, not because I liked the service but because she had a strict budget and a specific style she was looking for and they did have so many dresses at a great price when I was in. She ended up buying her dress that day and told me what great service she’d had, they let her take numerous pics wearing the dress, they told her to order her accessories online as it was ‘much cheaper’, and quoted her £60 for the same alterations I apparently needed(bust and hem). I called the shop to ask why my alterations were so much more and was told my dress had more layers of tulle….I found that hard to believe when my friend had bought a massive puffy ballgown. They then offered me the alterations for £70, after churning out excuses for five minutes. Overall a horrible experience and as soon as my dress arives in store and I can get it safely out their clutches I’ll be writing a bad review on their page! Why treat one bride so differently to another? I’m quite a shy person and this has put me off even going back in to try my dress on until it arrives.
P.S sorry it’s so long!!
This topic was modified 2 years, 10 months ago by weddinglimes.
Post # 2
- Wedding: May 2014 - Smithfield Center
Wow. I’m sorry you had such a bad experience. :/ But there are a couple things I wanted to point out that you might not have realized.
– The taking pictures of the dress. Your friend bought the dress that day which means it was officially hers, so taking pictures is okay – you did not purchase your dress that day so that is why you couldn’t take pictures of you in it. The boutique I went to was the exact same way. How many times do they hear ‘oh, I’ll be coming back for it!’ only for a customer never to come back.
– They are right: a lot of brides say they’re going to lose the weight and don’t. No, they don’t know you, but many shops cover their own behinds by ordering the size the bride is in now, and then altering it down later if the bride needs that done. I’m not saying you won’t lose a dress size, I’m just saying from their perspective, it is so that they’re not ultimately dealing with yet again another frantic bride in case you don’t.
The difference in alterations price could have something to do with the differing dresses, but it is annoying that they dropped the price so significantly after you brought it up. They seem sketchy and given your bad experience with them I would definitely get my dress and head out of there as soon as possible. I’m sorry you didn’t have a great experience, but at least you got your dress!
Post # 3
Thank you! Yes at least I got my dress, and I love it! About the pics, my friend hadn’t actually bought the dress at that point, that was the 3rd dress she had tried on and taken a picture of to send to her maid of honour for opinions, I can totally understand not being allowed to take photos until you’ve bought the dress and that wasn’t my issue, so why did they let her and not me? Also the reason I was so pee’d off about them questioning my ordering the smaller size, there was a queue of girls behind me and I had already said more than once that I would definitely be losing weight and would like to order one size smaller, at that point she called another shop assistant over and they both humilated me, I told them several times I was grateful for their advice but honestly, just let me order my dress in the size I want! It was like they were trying to force me into ordering the bigger size even when I was visibly embarassed. Hey ho, I got my dress and I’m even more determined to drop 14lbs for my next fitting now, I just think its terrible how pushy and aggressive some assistants can be on what’s meant to be a special day for a bride to be.
Post # 4
- Wedding: May 2014 - Smithfield Center
LudaRae: Hm, that’s weird that she didn’t purchase the dress before taking pictures. Like I said, that’s understandable, but if it was the exact same situation then I don’t see how that is fair. That’d make me really mad. Also yea, I see your point about being humiliated, I would be too, but I still think they’re not so in the wrong there just because dropping a dress size is really hard to do – but I definitely wish you luck!! Post pics of the dress when you can 🙂
Post # 5
I find it really weird that they added the alterations charge without asking you, before you agreed to get the work done (or even knowing if it was necessary!). At a minimum, you should get a refund for that charge and take it elsewhere to get altered.
Post # 6
Aw! I’m sorry you didn’t have a good dress buying experience. But don’t let this upset you. You got a dress that you love and you’re going to look fabulous!
I’ve never heard of a store charging for alterations before the dress even comes in. That seems weird to me, but it sounds like they did the same thing with your friend, they’re just anticipated less alterations in her case. Perhaps their alterations budget fo you included more because you’re planning to lose weight and so don’t know exactly what your shape will be and what will be needed?
About the sizing, I think they were trying to help. They’ve probably seen hundreds of brides who swore up and down they were going to lose weight and then were devastated when they didn’t and their dress didn’t fit and they had to scramble at the last minute. I can imagine that after watching bawling brides a few dozen times, I’d start recommending that people don’t buy a dress smaller in anticipation of losing weight. They could have handled it better by stepping aside and having a more private conversation, but I think they were just trying to look out for your best interests. And, at the end of the day, you got a great dress in the size you want, at a good price, so it could have been much worse!
Post # 7
Honestly, it may have been a different consultant. Many salons have the no pictures rule, but that doesn’t mean all their consultants will enforce it. I bought my dress from a salon with that rule. While they enforced it when the salon was busy, they let me take pictures when the salon was empty and was definitely going to purchase a dress from them (just didn’t know which one), even though technically I wasn’t allowed.
Alterations always seem to be inconsistant. A lot of it may be the dress (I know certain materials are much easier to alter than others). Usually, they don’t give you a price until the dress comes in and you have your first fitting (if you are going to lose weight it may need less work). I went to 2 of my bridesmaids appointments and they seemed to get the exact same work done to the exact same dress. One was charged 85 and the other 90- so maybe just who is ringing it up makes a difference as well.
There are a lot of brides who order a different size, don’t fit into it, and then blame the store. The store is just trying to protect themselves from that. Most brides don’t realize that the samples are stretched from larger brides trying them on. A sample size 12 is probably closer to a 14, and making it bigger is very difficult, expensive, and with some dresses not possible. Yes, maybe they should have been more polite about it, but it is their job to deliver you this information.
Post # 8
Thanks for the replies, I’ve never been wedding dress shopping and guess I expected it to be a lot different experience than it was. Never thought about the sample being stretched, good point but I still think after I’d asked several times to order the smaller style she should have done as I asked instead of getting her colleague over. The alterations were added to my receipt but they did give me a new receipt when I asked them to remove that charge, I shouldn’t have had to ask though, and when I did the assistant said ‘oh? Are you planning to have your alterations elsewhere?’ Which wasn’t really her business. I’ll see how they are when I go back in August, and if I get the same treatment I’ll be making a complaint to management.
Post # 9
LudaRae: They had to order my dress up a size too and, like you, I tried to convince them otherwise. When I go pick it up in a few weeks, I will be down a dress size. It is maddening trying to convince them to order a size down but in the end, it would have needed alterations to take in the bust regardless (my hips are the biggest part of me) so what’s a few more pins I suppose.
Post # 10
The other thing to remember is that while you might lose weight in your belly boobs or butt, your bones won’t shrink.. no matter how much weight you lose your ribcage or hip bones won’t move. I have had way too many brides end up having to order another dress because they refused to listen to me….
Post # 11
MrsDToBe2014: I totally get that, but I’m a 28 year old woman who knows my body, not a naive teenager trying to squeeze into a size which will never fit, I’ve been a size 10 most of my life but put on 10-15lbs over Xmas and haven’t had a reason to lose it yet, so my bones not fitting in a size 10 dress are not the issue, and I shouldn’t have had to explain that to the sales assistant over and over. I find it hard to believe any bride would ‘blame the store’ if the dress they ordered didn’t fit, anyone with half a brain would realise that’s not the stores fault.
Post # 12
LudaRae: You wouldn’t believe what brides complain about and blame their vendors for…
A bride my mother did a wedding for ended up going to the news because she was upset that her pictures didn’t come in time for christmas. The contract (that the bride signed) stated the pictures weren’t meant to be done until after the holidays. The news crew tried to get my mom on television to talk about the bridezilla but of course my mom didn’t want to bash a customer. The news channel aired the story and although it was fun to watch the bride and interviewer look stupid my moms company still took a hit from getting strange attention. “that was the local bridezillas photographer!” My Point being?
Brides are crazy and the fact that the sales consultants tried to push the bigger size only proves that they have had some nutjobs walk in. I assume alteration time is when brides are at their worst and I bet the store would do anything to avoid telling someone that the dress cannot be altered to fit them because it was too small. Most brides prefer to hear that their dress is too big….
Anyway, most of that sounds pretty standard and I am guessing that the store was either less busy when your friend visited or that she had a different consultant. I also think them asking if you are getting alterations somewhere else is pretty normal. After I purchased my dress I was asked about my alteration plans.
I’m sorry you felt like it was a bad experience but I don’t think anybody stepped out of line. I wasn’t there but having grown up in the bridal industry it all sounds normal/familiar.
Post # 13
arh thats so sh*tty that your experience ruined dress shopping for you.
With regards to the sample dresses – when i brought my dress i tried on a sample UK 10 (for the record ive not been a UK 10 for around 6 years so was completely shocked i even got in it) when she was puttin my order in she said “oh ill order you the 12” i was confused as the 10 fit perfect (and like yourself i was only planning to lose wieght and not gain) but she explained that the samples are tried on daily and stretched – low and behold my size 12 came in and it fit exactly the same if not better. The difference being she didnt humiliate me about it infront of other customers we were discussing it quietly in the dressing room.
So i completely get where you are coming from but honestly speaking from friends experiences it is SO much easier to have a dress taken in than it is out and you still get the dress of your dreams, just put it down to a bad experience and do some research into good alterations people so when your dress comes in you can take it away and get it altered by someone who appricates your hard earned cash!
Post # 14
Exactly, I wouldn’t have minded good sound advice like that at all and them giving me the information NICELY but two sales assistants with a bad attitude looking my figure up and down and speaking loudly in a busy shop despite is not acceptable in any situation, I was most definitely not a ‘nutjob bridezilla’ haha I was very polite but after the 4th time asking them to order the dress in a size 10 I knew their behaviour went beyond ‘good customer advice’. That coupled with my friends great experience makes me not want to go back at all.
I’m a little worried about the sample size 12 being stretched and that’s why it fitted perfectly if even a little loosely but I would never dream of blaming the store for my fat a** not fitting in the size dress I’ve chosen to order! It’s a lace-up back on the Mori Lee 5108 so that will fit regardless, just the hips to worry about but if need be then I’ll find another store willing to do my alterations. Thanks again everyone for the replies.
Post # 15
Oh my goodness.! I am so sorry to hear that you are going through this. Virtual hugs!!