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Bad experience at Jennifer's Bridal

posted 3 years ago in Vancouver
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    psychoexgirlfriend    October 10, 2008   Vancouver

    I just had a horrible five minutes in a bridal shop, Jennifer's Bridal in Vancouver.

    I got off work on a few blocks away and decided to stroll down to see the shop and see if I could make an appointment to come in.

    When I found the place, there were signs all over advertising their sale. Okay. Anyway, I rang the bell to be let in. The lady that answered the door looked at me, annoyed. I was about to start explaining that I just wanted to make an appointment when she cut me off and told me if I wanted to see the sale, I could do so, but I wasn't allowed to try on dresses without an appointment. That was fine with me since I wanted to make an appointment anyway. I might as well get a preview of the goods. I explained to her that I will most definitely make an appointment when if I wanted to try something on.

    She explains to me where the different sizes are on which racks. As I'm about to browse through, she then comes up to me and starts drilling me:

    -When is the wedding date? 

    -What colour do you want?

    -What style do you want?

    -What features do you want?

    -etc 

    I answer them, but I feel like i'm taking a test of some sort in grade school. I explain that I'm looking for a slim cut without too much lace but I'm open for anything.  She pulls out about three and then says there's nothing else in the store that will work for my criteria. (I didn't realize I was being so picky?)(Plus the website advertises they have over 400 dresses,...) I'm left to pick through the dresses again and find two that are nice. Mostly, I'm underwhelmed by the selection which is more of the same dress over and over again.

    I find one dress that's cute and flowy. I pull it out. The salesladys comes up to me and says, "You don't want that. That's a destination dress." (How does she know I'm not going on a destination?) I tell her I'm just looking for a lighter evening dress for dancing and this works just fine. She then points me to her bridesmaid dresses and says I should get that instead and they can make it in white, but I shouldn't get the destination dress. She walks away and I'm still pondering over the flowy one. In the end, I decide I'd like to try it on and see if it's just as nice as some others I've seen.

    Anyway, she's helping another bride-to-be so I don't interrupt but instead wait for the saleslady to finish helping the other girl. When she does, I tell her I'd like to make a quick appointment to try on two dresses. She writes me in for five o'clock and then asks me which dresses I liked. I show her two. 

    She then tells me that I'm far too large (even though I'm wearing normally a size 2/4 and was wearing a giant black coat) to fit their size 6 and 8. I can go to size 10 and if I need larger, they'll have to order it in. Gee... thanks. She also tells me that I may not be able to afford it at full price since at $299, it's quite expensive...

    As I'm heading out the door, she then asks me that I better not try on any dresses I'm not sure about. Because she doesn't want me dirtying up or ripping their samples for other customers! Okay... And then she actually closes the door on my face!

    Anyway, my appointment tomorrow, I'm going to call first thing in the morning and cancel. I do not want to give their store any of my business. 

     
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    danigirlygirl    09-13-08   Seaside

    Wow, that sounds like a horrible experience! I would call and ask for the manager and tell them why you won't be going to your appointment, you were treated very rudely and this is supposed to be one of the best experiances of your life! I have a small business and would want to know if my staff behaived that way to potential customers! Good luck finding your gown!

     
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    psychoexgirlfriend    October 10, 2008   Vancouver

    Hi danigirlygirl, I'd do that, but I think she actually is the manager. I'll give it a shot anyway and try to explain.

     
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    marianneinvan       Vancouver, BC

    Ugh, what an awful experience! It's worth mentioning that you're cancelling the appointment because of the terrible customer service.

    I hope you have a better experience elsewhere! 

     
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    StrawberryBaby    August 22 2009  

    omg!  That's crazy!!  I wouldn't go back either!


    Hey...  Have you seen R&K Wedding Bells?  It's just further down on Broadway... not sure how many lace dresses they have, but worth a look!  The lady there was really nice when I went :)  Good luck!

     
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    MissEsq       Los Angeles

    urgh.  so sorry that you had such an aweful experience.  If I were you I'd post reviews for the business on any customer review websites you could think of.

     
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    Krystie    October 4, 2008   Vancouver

    Wow! That is awful for your first time going into a store. I have to say that Isabelle bridal in North Vancouver is wonderful! They have been so great for me and my bridemaids!!

    Attachments

    1. Bad experience at Jennifer's Bridal :  wedding Img 2637MARY.jpg (55.9 KB, 76 downloads) 2 years old
     
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    psychoexgirlfriend    October 10, 2008   Vancouver

    StrawberryBaby: I just came back from R&K today and they were wonderful! WOW, what a difference! Anyway, thank you so much for the recommendation.

     

    Krystie: I'm definitely going to check out Isabelle Bridal hopefully sometime this month. Thank you for the recommendation.

    Attachments

    1. Bad experience at Jennifer's Bridal :  wedding Img 2708SW2.jpg (17.9 KB, 76 downloads) 2 years old
    2. Bad experience at Jennifer's Bridal :  wedding Img 2708SW1.jpg (28.5 KB, 53 downloads) 2 years old
    3. Bad experience at Jennifer's Bridal :  wedding Img 2708SW.jpg (107 KB, 39 downloads) 2 years old
     
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    Husna      

    Hi guys,

     

    Just wanted to share my horrible experience I had at Jennifer's Bridal on Broadway. 

    I bought a $900 dress that before trying it on I had to be measured (size 4) and than wear a protective garment underneath.

    I bought it and he was suppose to do some alterations on it which I thought he did.

    The day of the wedding the zipper goes up fine....but than it SPLITS from the bottom like way bottom!!!Bad experience at Jennifer's Bridal :  wedding DevilBad experience at Jennifer's Bridal :  wedding DevilBad experience at Jennifer's Bridal :  wedding Devil omg I'm freaking out finding someone to get sewing kit and fix it I'm already at the hotel (was in bridesmaids dress first)

    Than alteration that he did opens up and comes apart on the dance floorBad experience at Jennifer's Bridal :  wedding AngryBad experience at Jennifer's Bridal :  wedding AngryBad experience at Jennifer's Bridal :  wedding Angry.

    I had the most frustrating night ever and this was a family wedding that meant the world to me.

    I called the store after the wedding told him this and thought THE VERY LEAST he could do was fix the alteration that he was suppose to do and fix the cheap zipper he put on.

    He starts yelling at he saying it was "MY FAULT I DIDN'T HIRE HIM TO HELP ME GET DRESSED" Bad experience at Jennifer's Bridal :  wedding DevilBad experience at Jennifer's Bridal :  wedding DevilBad experience at Jennifer's Bridal :  wedding Devil Why the hell do I need to hire a store owner and pay him $20/h to help me get dressed???????? He absolutely refused to fix my dress and was yelling like crazy.

    I am disgusted at him and his store and plz plz plz NEVER TO GO JENNIFER'S BRIDAL ON BROADWAY!!! THE GUY IS SO FULL OF @#$%^&* HE CLAIMS HE ONLY MAKES GOWNS FOR CELINE DION.

    Yeah the lady is really rude she kept calling my mom and sister FAT!! and their not but trust me the guy "Chris" omg he is 100x worse than her!!!!!

     
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    whistlerwed    June 10, 2011  

    I'm not surprised.  I just visited Jennifer's Bridal on Broadway (near Ontario St.) with an appointment.  It was an absolute waste of time!    My sister-in-law had her dress custom made there 3 years ago and had a decent experience.  So I thought I'd try them.  Worst idea! 

    I took a day off work to go for a consultation at Jennifer's Bridal.  We barely stepped into the store.  As we're taking off our shoes, the "stylist" (he calls himself) told us to stop right there at the entrance.  We weren't even greeted or offered a seat.  He said "Let me see the dress.  I'll know what you need done.  I have over 25 years experience".  He didn't want to bother with having me put on the dress.  How the heck does he know what I'm looking for or how much to alter?

    I bought my dress at a sample sale and wanted alterations and some embellishments done.  I just got the feeling that he wasn't interested in our business because alterations only is less profitable than if I had a whole gown made with them.

    Everything that came out of that guy's mouth was offensive!  I urge you brides not to give them your business.

     

     

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