Weddingbee boards

This is my experience with this seller.

She is very good about deleting negative comments and blocking people who say bad things about her...

I ordered my dress from an etsy seller- your fairytale wedding also known as Angels Bridal and Photography online
they had just gotten an award from onewed.com and the comments seem so great, including a great facebook group and honestly she was very prompt with my email questions and everything.... but as soon as i paid, it was like pulling teeth to get her to acknowledge me.

it states in her original contract that she will not even start on a dress until you submit the contract. I did not have a working scanner so I emailed her a photocopy of the contract on my phone and asked if that was ok... no answer, so I assumed that it was. A few weeks later I received a blank contract in the mail. So i fill it out and send it in the self addressed envelope.

As my wedding date got closer I started to get worried as I have not heard anything or seen a sketch of my dress which she said is listed in her policy on her website. They state on their policy that they do not contact the client after the dress has been started and that they also only mail out twice a month. As my wedding is at the end of the month (10 DAYS FROM NOW), I was worried and emailed them last week to find out that they do not have my contract! I asked why they didn't tell me (I assumed that they received the mailed copy) and they said it was my responsibility to make sure that it was in. How would I know?!? I emailed another photo of the contract... two days later no answer thru email/phone. FInally they tell me that they have to have a scanned copy only and no they do not have a faxed machine....

So we finally get it scanned. I know my dress is ready to go, so I ask to pay extra for overnight shipping. I ask for a tracking number and they can't mail it because they did not receive the email with the scanned copy! I reforward it to them (for the 4th time in two days) and she tells me that she is going home for the day and will have to mail it out on MONDAY (May 16th). ok... I ask that she please remember that I submitted a change of address form and to mail it to that address.

It was mailed on Monday and it is now Thursday and I have not gotten my dress! When I check the tracking... she mailed it to my old address. When I ask her about it, she says that she can not be expected to sort through loads of emails when I should have notified them three months ago (before I moved) of my address change.

And... the dress she made was not the one that I ordered. She made it wrong but told me that even though I sent her a picture, she has some artistic license to do what she wants.

Can't leave a facebook post because after my email about the dress being wrong, they deleted my off the group. and it's too late for paypal and etsy.

@CrystalBlackheart: I wasn't sure that she would take the picture (which she didn't) but I was so scared that my dress wouldn't get made. In her policies, it states that she will not even get started on a dress with out the contract so i thought...i couldn't lose anything. i also thought that she received my contract in the mail... which she didn't.

hey guys,

I did receive my dress but it's too late for alterations since it's the middle of wedding season.

I will admit that the dress is lovely. There are some wonky thing with it though- the back hem is too short and the front is too long but I think that I am the only one who notices.

Also, the dress is not even close to what I wanted!

It has the pleats (which I hate) that makes my look a little fat... grrr.

On another note, Angela sent me an email threatening me with her lawyer because I filed a payapl claim for the $50.00 extra shipping that I sent her. She says I am not entitled to a refund now because I left a negative review on her.

I have contacted esty and paypal regarding this.

For your money's worth, I still recommend going to another dressmaker- my experience is only getting worse with her.

it is a lovely dress. not my dream dress but it is nice.

it's a bit wonky in some places and i still hate pleats (in general). it puffs out when it's on.

at this point, i have no choice since my wedding is 5 days away. it is too late to file with Paypal so I am tight on money.

@Silentlove: yeah, she was really mad that i posted negative reviews on her. it wasn't about the dress per se but more her lack of communication.

she has changed her website and seller name before so i think that she has had issue prior to me. if you look at her policy page, it is crazy- like someone who has had a lot of problem.

@Laura27: when that picture went up, i sent an email that Heather, her assistant, received. I told them that that was not the dress i had in mind when i bought the dress. A few hours later, i was blocked from the facebook group and deleted as Angela's friend. I think she thought I was going to comment that on the page.

@Laura27: she didn't consult me about anything involving the dress after I paid. If she had, I would have told her I prefered a smooth bodice_not pleating.

@Laura27: i was deleted before I could say something. i sent her an email saying that this was not my dress and an hour later-deleted.

@futuremrshc-I once had a bad experience with with a seller and learned Paypal on gives you 45 days from your payment date to open a dispute. If you fail to open one within this time period, they will not get involved. Many people feel protected when they use paypal, but it's important to keep this time frame in mind...if you don't take action w/in 45 days, your not protected. Many sellers know this and take advantage of it. Items that have to be hand made may take longer to arrive, and sometimes, by the time you realize you've been had it's too late.

I don't get it, isn't your wedding on July 3? How is that 5 days away? I only noticed because my daughter is getting married on July 3 too. Horrible what you've had to go through tho!

I'd do a chargeback, your credit card company WILL back you up 99% of the time. But just be aware that when you do a chargeback Paypal will close your account (essentially banning you from the service) and harass you for the money. There's nothing you can say to convince them otherwise, because you've exceeded the 45 day protection plan. I've even heard of them sending the bill to collections, so just be aware.

@Lorenzo: lol... i forgot to change my date on here!

my wedding is May 29th!

and it was wondrful..despite the dress fiasco.

i was never refunded any money0- either for hipping or the dress thru Paypal :(

@sunnysunday:

I did make one comment on my dress on her page cause I was on a friend's computer and was in a hurry (I wasn't able to view the dress for days cause my laptop's wireless has been super iffy) so I just simply asked that wasn't the bust area supposed to be covered with lace?" and thats' when she immediately deleted me out of her page and messaged me that it was "tacky" of me to post any "negative" comments on the page without emailing her privately! She's GOT ISSUES!

If it was someone else, I'm sure that they would have been like "Oh I'm sorry I didn't mean to overlook that detail, I'll refund some (like $15 dollars) back to make up for the lace." Or give me an explaination. That'd show others that she does really listen to her customers and seeks forgiveness and accepts constructive criticism. The first step on improving yourself and the business is to admit the faults and figure out solutions. It'd also help you to remember for the next dress to pay attention to details and such. Just don't deny so much and try to cover up a bunch of unacknowledged faults with sugar!

@amirandashannan: i agree with EVERYTHING you said!

she changes her name  A LOT and her polices are condracting.

if you start a page, i will join!

i reviewed her on onewed and she was pissed but i was unable to post on weddingwire because she said that i did not even have a contract with her or something... i am still waiting for their costumer service to get back to me so that i can fax them a contract from my side.