Post # 1
Hi everyone. I’m new around here, just needed a place to vent a little and also wonder if you have any wedding dress shopping horror stories. Here’s mine.
I went to David’s Bridal a few weeks ago to try on dresses. My wedding is still 2 years away, but I’m super excited and just wanted to get a feel for which styles of dresses looked best on me, being as I’ve never tried on a wedding dress before. At first, everything was going smoothly. I had marked off 9 dresses I wanted to try on in the catalogue. Then, the lady assigned to help me asked what my dress size was. I had measured myself prior to my appointment according to their website, and based on their size chart, I would be a size 2. So I told her that. She says “No. You look like a size 6.” very firmly. I told her my measurements, and she insisted that I was wrong. She kept insisting that I must have used the wrong kind of tape measurer, mixed up the numbers; that I definitely was NOT a size 2. Instead of arguing, I let the lady go off and get me size 6 dresses. Since I don’t know anything about wedding dress sizes, I thought she’s probably right since she works there. The first one I tried on fell off of me. Literally. She said, “Oh. Maybe you were right. But you look a *lot* bigger than you actually are.” Now, was I out of line for being insulted by this comment? I told her that I thought it was rude of her to say that and that I’d like to be helped by someone else. She rolled her eyes at me and walked off. I waited for 40 minutes before being greeted by another lady. She brought me the dresses I liked in size 2. They all fit me perfectly. While I was trying them on, the rude lady who was originally helping me shot me a couple of dirty glances.
Now, correct me if I’m wrong, but aren’t the people that work in bridal shops supposed to make every bride-to-be feel gorgeous?! Does anyone think I should call up the store and let the manager know of my experience? Or should I just drop it (maybe she was having a bad day?)
Post # 3
I wouldn’t go back there. Geez. That’s totally rude.
Post # 4
That definitely sucks! I get the “looking bigger than you are” (I’m a 4/6 but look like an 8) but to actually say that to a customer?! So rude!
Figure out how much it really bothers you. If it bothers you a lot, definitely let the manager know. She may be being rude and snarky to other customers as well.
Post # 5
Sounds like she’s the type of person who has something up her butt all the time. I would definitely be upset! That’s horrible.
I would personally let it go, but if it really bothers you, I would let the manager know. She’s probably gotten other complaints in the past.
Post # 6
Personally, it doesn’t bother me to the point where I’d want the woman to be on bad terms with her job or anything like that. But like you said, I hope she’s not doing this to other customers as well. And yes, I may look bigger than I actually am (also because I tend to wear loose fitting, flowy tops), but there are nicer ways to say that!
Post # 7
I would just let it go, but that woman was a class a bitch. And not a very good salesperson. I hope you have a much better experience next time, and don’t worry about her. And NO that is not the way you should be treated while wedding dress shopping…..or really, ANY type of clothes shopping.
Post # 8
And another good reason not to go to DB. They are just horrible all around, I know for me personally if had the chance I would never ever go there.
Post # 9
Wowza…. that’s crazy rude. Funny though, my consultant at DB did the same thing (she wasn’t a giant B about it though)…. She was like I think you are a 6 or 8 and I was like uhhhh are you sure?! Of course they were all falling off of me. She quickly apologized and brought me some 2s and 4s to try on… There was no need for your consultant to act like that… Seriously.
Post # 10
@Sassygrn: We posted at the same time so I missed your comment, but I actually had a really great experience at DB!
Post # 11
@ifwinterends: my MOH went there years ago when she was suppose to get married and she wanted to try on some dresses she liked. The sales lady told her, “Oh…this designer doesn’t make this dress in YOUR size.” before even taking her measurments! I almost jumped up and fought the lady. I refuse to buy my dress from DB because of that.
Post # 12
Wow! That’s awfu! I had a similar bad experience at davids bridal the woman didn’t help much at all, I did all the pulling and when i asked if i could try on a different viel she called me a bridezilla and a diva! I will not be going back, check out other stores most other places are alot nicer
Post # 13
When I went to DB with my friend who was the bride to be we were looking for bridesmaid dresses and the consultant goes to my friend “hmmm….you’re a little hippy”. WHAT??? We weren’t even looking at bridal dresses. Thats why I never went there for my dress.
Post # 14
That “consultant” is a perfect example of the type of people who should not work in bridal customer service. If it were me, I wouldn’t hesitate to file a complaint with the manager. Then again, I don’t take well to being offended by people who are being paid to help me.
I had a HELLISH DB experience years ago for my friends wedding. My “consultant” made me feel terrible for requiring the plus size section (apparently the dresses were quite heavy… sorry!). Anyways, she puts me in a dressing room and dissappears. I was alone so I had no-one to zip me up. I pretty much just tried on the dresses the best I could and changed into my next option. Not once, not twice but THREE TIMES she opened my dressing room door without knocking (lots of people, men included, right outside the door). The third time I was like half naked and the bitch laughed. SHE LAUGHED. I wrote one hell of a complaint letter to the president the next day.
Some people have no business working in customer service.
Post # 15
I would definitely call the manager, that is really rude. Good for you for telling her to her face!
Post # 16
@ifwinterends: Very ignorant and unprofessional of her. Personally, I’d call and speak with the manager about her behavior and insensitivity! YOU are slim, so don’t let the idiot make you feel any differently!