Weddingbee boards

Hello,

So sorry to hear about your problem...and it's a major one at that.  Any reputable retailer of a brand like Jim Hjelm should handle problems with more grace than that!  Which store was it that you went to? I will be sure to avoid it. 

I suggest that if you are not able to communicate with the store itself, take it directly to the manufacturer's corporate office.  They need to know that a retailer of their products is not fulfilling their end of the responsibility.  Definitely take it up with the corporate offices and don't hesitate to ask for compensation.  Generally big companies are very concerned with the reputation of their products so it doesn't hurt to suggest compensation and you've got the pics to prove what an awful dress the Brooklyn store delivered.  Good luck!

Since they are an authorized retailer, definitely take it up with the corporate offices of Jim Hjelm.  I know it may be hard to do if the store associates were nice, but the bottom line is, more money was spent to "fix" the dress than was necessary and if the stroe is not willing to acknowledge that, then you  must take it one step higher.  This is one example of when I think it's justified to turn into a bridezilla!  Afterall, everything costs money and to have to spend more than was expected to "fix" something that shouldn't have been broken in the first place  is not justifiable!  If nothing else, Jim Hjelm should be responsible for the cost to "fix" the dresses and if they don't own up to the responsiblilty, definitely file a complaint on the BBB website about the store.  While it's important to remain objective and professional about the matter, it's even more important to protect your own interests first! 

Sorry to be so long winded, but I am very passionate about things such as this because it angers me when businesses think it's OK to take advantage of consumers simply because they don't think the consumers will escalate the matter and they can carry on as they were.

I wish the bride to be a very happy wedding and in the bigger scope of things this may seem minimal, so let her have her big day, celebrate the beginning of their new life together, go on their honeymoon, and then come back refreshed to fight this battle!  I truly hope she pursues the matter and doesn't let it slide under the rug because another bride may encounter the same and the business needs to know it's not OK to treat customers that way!