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I haven't had any broken items with BB&B or Dillards. Hope you don't have to deal with any more problems!
I would say that the champagne glasses could have broken at any point, so I'm not sure if I would fault BB&B for that, or maybe the Lenox packaging if they are prone to breakage. I'm sorry you've been having problems, but maybe voice your concerns when you go to return the cupcake stand so they are made aware of the issues.
I've had the same problem with a few of the breakables ordered from Target. Unfortunately when returned to the store I only got a gift card since they were "online only" items, so now I have to re-buy them and am out the shipping charges :(
Probably 3/4 of our wedding and shower gifts were from BBB and we didn't get any broken items. I think yours were probably just flukes, but like pvaulter said, it can't hurt to mention both of these returns when you go in tonight.
We actually speculated that the flute was broken when it was packaged by the factory because they were shipped in some pretty serious foam packaging. The cupcake carrier wasn't packaged nearly as well however the plastic clip that appeared to have been broken off wasn't even in the box and likely didn't break off during shipping. I agree that it's probably just my bad luck. I hope it doesn't continue but I really can't complain too much because BB&B does make it very simple to return registered items.
@MissCamera: So sorry to hear you had to shell out shipping costs though, that is the worst!
I would put a call to BB&B and let them know. It may be out of their control but at least they would know and try to remedy the problem somehow.
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My shower was this past weekend and since then I've had to make 2 trips to the BB&B with broken items. One of my friends gave me a set of Lenox champagne flutes at the shower and one of them was unfortunately broken at the stem. Yesterday I received a belated shower gift, a cupcake carrier via UPS and to my dismay it was cracked and missing a little clip thingy. I live close to a store and on Sunday morning had no problem returning the glasses and having another set ordered. I wasn't as lucky with the cupcake carrier last night as that particular store doesn't carry them but one near my work does so I am hoping to exchange that today. They are really great about exchanges and returns but it's disappointing to have to make trips to the store because the items are arriving broken. I hope this trend doesn't continue.
Has anyone else had this problem with items from BB&B?